2002 Mazda Protege

98 federal complaints (133 component records) · 0 recall campaigns on file · 100 service bulletins
See all 15 model years of the Mazda Protege →
Engine
2.0L 4-cyl
Fuel
Regular
Drive
FWD
EPA economy
22 city / 28 hwy
Federal complaints
98
Recall campaigns
0
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Seat belts
21
Power train
17
Brakes
11
Electrical system
10
Air bags
10
Tires
9
Body & structure
9
Engine & cooling
8
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 13 complaints01 years old: 13 complaints2 years old: 12 complaints3 years old: 7 complaints4 years old: 3 complaints5 years old: 12 complaints56 years old: 8 complaints7 years old: 5 complaints8 years old: 9 complaints9 years old: 1 complaints10 years old: 3 complaints1011 years old: 3 complaints12 years old: 1 complaints13 years old: 3 complaints14 years old: 0 complaints15 years old: 0 complaints1516 years old: 0 complaints17 years old: 1 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 94 of 98 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 14 complaints020,000 - 40,000 miles: 4 complaints40,000 - 60,000 miles: 8 complaints40k60,000 - 80,000 miles: 15 complaints80,000 - 100,000 miles: 7 complaints80k100,000 - 120,000 miles: 8 complaints120,000 - 140,000 miles: 4 complaints120k140,000 - 160,000 miles: 1 complaints160,000 - 180,000 miles: 2 complaints160k180,000 - 200,000 miles: 0 complaints200,000+ miles: 0 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 63 of 98 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Seat belts

21 complaint records3 crash reports
"SEATBELT WILL NOT LOCK IN ON DRIVER'S SIDE AND TODAY THE HANDLE BROKE ON THE INSIDE DRIVER'S SIDE TO GET OUT OF THE CAR! *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse seat belts parts in the directory →

Power train

17 complaint records1 crash report
"DT: CONTACT STATES WHILE SHIFTING GEARS THE PEDAL GOES ALL THE WAY TO THE FLOOR. THE VEHICLE IS STILL UNDER WARRANTY.*AK UPDATED 02/08/07. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →

Brakes

11 complaint records1 crash report
"REAR DISC BRAKES WITH EBFD PREMATURE WEAR OF ONE PAD ON ONE SIDE OF DISC BRAKE TO 0% WHILE OPPOSITE SIDE AT 30% AND OPPOSITE BRAKE AT 50% *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
SA-055-26
Aug 2026
Unknown Or OtherProduct Quality Information (PQI) DESCRIPTION Service Information MT-041/12 is no longer valid. It has been unpublished and superseded by the Field Quality Information Report (FQIR) reporting system.
09-022-26
Jul 2026
Visibility/WiperThis bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-042/04 12/10/04 DESCRIPTION Some vehicles may exhibit inoperative electric rear window defroster grid lines, integral antenna concerns causing radio reception issues or...
SA-029-26
Apr 2026
Power TrainThis Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems.
07-004-25a
Dec 2025
Unknown Or OtherA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
07-004-25
Apr 2025
Unknown Or OtherA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
Show 55 more bulletins
BulletinTypeComponentSummary
09-038-24
Aug 2024
Unknown Or OtherIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
SA-011-24b
Jul 2024
Unknown Or OtherMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual.
SA-011-24a
Jun 2024
Unknown Or OtherMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual.
09-016-23
Feb 2023
Electrical SystemSpeedometer replacement procedure
02-004-22a
Nov 2022
SuspensionSome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal.
09-024-22
Jul 2022
Electrical SystemIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
01-006-22
Jun 2022
Electrical SystemThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
02-004-22
May 2022
SuspensionSome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal.
SA-014-22
Mar 2022
EquipmentAccessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
01-003/22
Mar 2022
Electrical SystemThe Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement.
00-001-22
Feb 2022
SteeringMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual.
01-006-21-3779b
Dec 2021
Electrical SystemBattery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
05-002-21-3854
Dec 2021
Power TrainAutomatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE).
01-006-21-3779a
Aug 2021
Engine And Engine CoolingThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
09-025-21-3824
Aug 2021
EquipmentThis service bulletin provides information regarding the proper use of the driver’s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
SA-041-21
Jun 2021
EquipmentAccessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selected.
01-005-21-3778
Feb 2021
Electrical SystemThe Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement.
01-006-21-3779
Feb 2021
Electrical SystemThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
07-001-21-3775
Jan 2021
EquipmentA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
00-001-21-3768
Jan 2021
WheelsMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual.
09-002-21-3770
Jan 2021
EquipmentIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer
MT-002-20
Aug 2020
TiresNew CARB regulation regarding mandatory checking and documenting of tire pressure whenever a vehicle is in for service work. This applies to all service shops (including Mazda dealerships) in California effective September 1, 2010.
09-006-20-3673a
Jul 2020
EquipmentWhen encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
00-001-20-3689
Mar 2020
Service BrakesMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual.
09-006-20-3673
Jan 2020
EquipmentWhen encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
02-002-20-3651
Jan 2020
SuspensionSome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal.
09-003-20-3671
Jan 2020
EquipmentIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
07-002-19-3616a
Dec 2019
EquipmentA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
07-002-19-3616
Jul 2019
EquipmentA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
00-003-19-3583
Mar 2019
Fuel SystemIn support of the new MRT distribution, Mazda will ship to dealers a new Dual Purpose Diagnostic Leak Detector beginning March, 2019. Training videos will be posted to MGSS shortly and Workshop Manual procedures will be revised gradually.
00-001-19-3560
Jan 2019
EquipmentMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual.
00-002-19-3561
Jan 2019
Service BrakesMazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program.
09-005-19-3562
Jan 2019
EquipmentWhen encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
09-009-19-3566
Jan 2019
Electrical SystemIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
01-004-19-3558
Jan 2019
Engine And Engine CoolingOn some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration.
09-002-19-3554
Jan 2019
Equipment Adaptive/MobilityThis service bulletin provides information regarding the proper use of the driver's floor mat to avoid anypotential interference with the foot pedals. The following are possible causes of floor mat interference,which can be avoided with proper usage.
01-001-19-3551
Jan 2019
Electrical SystemThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
01-002-19-3552
Jan 2019
Electrical SystemThe Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement.
02-001-19-3550
Jan 2019
SuspensionSome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal.
00-001-18-3446a
Oct 2018
EquipmentMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle- specific workshop manual or owner's manual.
00-003-18-3480a
Oct 2018
Service BrakesMazda North American Operations has approved an additional on-car brake lathe as an option for MNAO authorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorized equipment program.
09-014-18-3443a
Oct 2018
StructureWhen encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part number: 9999-95-MPPG-12).
09-034-18-3430a
Oct 2018
EquipmentIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
01-016-18-3522
Sep 2018
Engine And Engine CoolingOn some vehicles, a sulfur smell or 'rotten egg' odor may be noticed coming from the exhaust system. The odor is usually noticed after a cold start, fast idle, extended periods of idling and full throttle acceleration.
09-034-18-3430
Aug 2018
Vehicle Speed ControlIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
00-003-18-3480
May 2018
Service BrakesMazda North American Operations has approved an additional on-car brake lathe as an option for MNAOauthorized equipment. The Pro-Cut On-Car Brake Lathe has been added to the MNAO authorizedequipment program.NOTE: Accu-turn is still an approved brake lathe, but it is no longer...
07-002-18-3432
Apr 2018
EquipmentA musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON.
09-019-18-3450
Mar 2018
Equipment Adaptive/MobilityThis service bulletin provides information regarding the proper use of the driver's floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage.
01-008-18-3451
Mar 2018
Electrical SystemThis service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
01-009-18-3452
Mar 2018
Electrical SystemThe Mazda GR8-1291 is required for all warranty battery testing. If the Mazda GR8-1291 is not used, incorrect battery testing may result in unnecessary battery replacement.
02-006-18-3449
Mar 2018
SuspensionSome customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal.
00-001-18-3446
Mar 2018
EquipmentMazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual.
09-014-18-3443
Mar 2018
StructureWhen encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
09-035-17-3080
Aug 2017
Electrical SystemIn accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws.
00-004-16-3237
Aug 2016
EquipmentRAISING A VEHICLE WITH A JACK CAN BE DANGEROUS IF NOT DONE PROPERLY. THE VEHICLE CAN SLIP OFF THE JACK AND SERI-OUSLY INJURE SOMEONE. IN THIS SERVICE INFORMATION, SOME IMPORTANT WARNINGS AND CAUTIONS HAVE BEEN TAKEN FROM THE OWNER’S MANUAL.

Showing 60 of 100 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Pull and release every belt.A belt that retracts slowly or a buckle that will not latch matches this vehicle's seat-belt cluster.
  2. Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
  3. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  4. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mazda Protege →