2002 Pontiac Bonneville

89 federal complaints (113 component records) · 2 recall campaigns on file · 2 federal investigations · 381 service bulletins · 2 Canadian recalls
See all 24 model years of the Pontiac Bonneville →
Engine
3.8L 6-cyl
Fuel
Premium, Regular
Drive
FWD
EPA economy
16 city / 25 hwy
Federal complaints
89
Recall campaigns
2
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Steering
20
Engine & cooling
15
Glass & wipers
14
Electrical system
11
Suspension
7
Power train
7
Air bags
7
Body & structure
6
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 11 complaints01 years old: 7 complaints2 years old: 18 complaints3 years old: 8 complaints4 years old: 10 complaints5 years old: 9 complaints56 years old: 3 complaints7 years old: 1 complaints8 years old: 3 complaints9 years old: 2 complaints10 years old: 0 complaints1011 years old: 3 complaints12 years old: 4 complaints13 years old: 2 complaints14 years old: 1 complaints15 years old: 0 complaints1516 years old: 1 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 1 complaints20+
Years between the model year and the owner's reported failure date. Based on 84 of 89 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 8 complaints020,000 - 40,000 miles: 12 complaints40,000 - 60,000 miles: 10 complaints40k60,000 - 80,000 miles: 6 complaints80,000 - 100,000 miles: 7 complaints80k100,000 - 120,000 miles: 5 complaints120,000 - 140,000 miles: 1 complaints120k140,000 - 160,000 miles: 1 complaints160,000 - 180,000 miles: 1 complaints160k180,000 - 200,000 miles: 2 complaints200,000+ miles: 1 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 54 of 89 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Steering

20 complaint records
"WHILE DRIVING CONSUMER HEARD A LOUD CLUNKING NOISE COMING FROM THE STEERING COLUMN. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse steering parts in the directory →

Engine & cooling

15 complaint records1 fire report
"THE TIP OF A SPARK PLUG BROKE OFF INTO THE PISTON CAUSING ME TO HAVE TO REPLACE THE ENGINE. GM HAS REFUSED TO REIMBURSE ME FOR MY REPLACEMENT ENGINE. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Glass & wipers

14 complaint records
"THE POWER WINDOWS FAILED WITHOUT WARNING. AS A RESULT, THE CONSUMER HAD TO WIRE THE WINDOW IN ORDER FOR THE WINDOW TO STAY SHUT. THE DEALER STATED THE PARTS WERE ON NATIONAL BACK ORDER. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse glass & wipers parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA07008
opened Jun 2007
closed May 2008Engine And Engine CoolingENGINE COMPARTMENT FIRE - led to recall 09V116000
BY LETTER DATED MARCH 12, 2008, GENERAL MOTORS CORP. (GM) HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (IDENTIFIED BY NHTSA RECALL NUMBER 08V-118) TO ADDRESS A DEFECT IN APPROXIMATELY 207,542 MODEL YEAR (MY) 1997-2003 BUICK REGAL GS AND...
EA02030
opened Oct 2002
closed Mar 2004Fuel System, GasolineENGINE COMPARTMENT FIRES - led to recall 04V090000
EA02-030 IS CLOSED WITH GMEA02-030 IS CLOSED WITH GM?S ACTIONS IN 03V-473 AND 04V-090 RECALLING APPROXIMATELY 529,000 MY 1998-99 C- AND H-BODY VEHICLES EQUIPPED WITH DEFECTIVE FUEL PRESSURE REGULATORS.THESE VEHICLES WERE EQUIPPED WITH PLASTIC INTAKE MANIFOLDS...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
03V238000Fuel System, GasolineON CERTAIN CADILLAC DEVILLE AND SEVILLE PASSENGER VEHICLES, FUNERAL COACHES, AND LIMOUSINES EQUIPPED WITH A V8 (4.6L) ENGINE, OLDSMOBILE AURORA PASSENGER VEHICLES EQUIPPED WITH A V8 (4.0L ) ENGINE, AND PONTIAC...Normally free
02V222000Air BagsCERTAIN PASSENGER, MINI VANS, AND SPORT UTILITY VEHICLES HAVE AN AIR BAG INFLATOR ON THE DRIVER'S SIDE THAT COULD FRACTURE AT A WELD DURING A DEPLOYMENT.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2003165
2003-07-02
Fuel System3,184On certain Aurora, Bonneville SSEi, Devile and STS vehicles, the fuel tank pressure sensor is unusually susceptible to malfunctions causing excessive vacuum to be applied during self-diagnostic testing.
2002151
2002-08-13
Airbag14,654Certain vehicles may have a driver's side airbag inflator that could fracture at a weld during a deployment. Pieces of the inflator could strike and injure vehicle occupants and the airbag cushion would not inflate fully, reducing the...

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
PIP5601C
Jul 2025
Unknown Or OtherThis PI communicates the requirement to provide a pico file to receive diagnostic assistance from TAC.
23-NA-001
Mar 2025
Unknown Or OtherThis service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
PIP5358D
Feb 2025
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering.
PIP4723J
Oct 2024
Electrical SystemThis Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving...
PIT5099H
Sep 2024
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
Show 55 more bulletins
BulletinTypeComponentSummary
General Communication
Aug 2024
SERVICE CAMPAIGNElectrical SystemVehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions).
18-NA-099
Jun 2024
Unknown Or OtherThis bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
24-NA-098
Jun 2024
Electrical SystemThis service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information.
10-08-45-001H
Mar 2024
Electrical SystemThis bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.
16-NA-383
Mar 2024
Engine And Engine CoolingThis technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
22-NA-074
Feb 2024
Engine And Engine CoolingThis service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
02-08-42-001J
Jan 2024
Exterior LightingThis informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.
PI1394B
Jan 2024
Power TrainThis PI bulletin advises the technician on the proper way to install the pistons in an engine.
PIP5601B
Jan 2024
EquipmentThis Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair.
17-NA-170
Oct 2023
WheelsThis service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
10-00-89-006J
Sep 2023
EquipmentThis service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
PIT5099G
Sep 2023
VisibilityThis Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
18-NA-073
Aug 2023
Engine And Engine CoolingThis service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
PIP5628G
Aug 2023
EngineThis Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
PIP5358C
Jul 2023
EquipmentThis Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering.
17-NA-170
Apr 2023
WheelsThis service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.
19-NA-219
Apr 2023
Engine And Engine CoolingThis diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
PIP5628F
Apr 2023
Engine And Engine CoolingThis Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
19-NA-219
Mar 2023
Engine And Engine CoolingThis diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue.
22-NA-009
Mar 2023
Engine And Engine CoolingThis service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
17-NA-073
Feb 2023
EquipmentThis warranty administration bulletin provides information regarding the field action courtesy transportation policy.
01-08-42-001O
Feb 2023
Exterior LightingThis service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
23-NA-001
Feb 2023
EquipmentThis service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
PIP5628E
Feb 2023
EquipmentThis Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
23-NA-001
Jan 2023
EquipmentThis service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
PIP5540J
Dec 2022
VisibilityThis Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components.
22-NA-074
Nov 2022
Engine And Engine CoolingThis service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
10-00-89-006I
Oct 2022
EquipmentThis service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
PIC5453D
Sep 2022
Unknown Or OtherThis Preliminary Information communication provides information to the technician that General Motors and General Motors of Canada Company do not support cross border sales.
22-NA-009
Sep 2022
Engine And Engine CoolingThis service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
PIP5640A
Sep 2022
Power TrainThis Preliminary Information communication provides information to the technician to not remove the torque converter bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.
22-NA-009
Jun 2022
Engine And Engine CoolingThis service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
PIT5099F
Jun 2022
VisibilityThis Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
3249
Jun 2022
SuspensionHIGH SPEED SHAKE OR VIBRATION. *EH
PIP5358B
May 2022
StructureThis Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering.
22-NA-074
Mar 2022
Engine And Engine CoolingThis service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
22-NA-009
Mar 2022
Engine And Engine CoolingThis service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
PIP4723F
Jan 2022
Fuel SystemThis Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving...
22NA009
Jan 2022
Engine And Engine CoolingThis service bulletin provides service information on new torque specification and installation procedure for ACDelco Spin-On Oil Filters.
PIP5628E
Dec 2021
Engine And Engine CoolingThis Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
PIT3099U
Aug 2021
EquipmentThis Preliminary Information communication provides information to the technician about installing General Motors Accessory parts/kits. Technicians should refer to Service Information for information regarding most accessories.
010842001N
Jun 2021
Exterior LightingThis service bulletin provides information for dealers/technicians on Exterior Lamp Condensation and Water Leaks and Replacement Guidelines.
100089006H
May 2021
EquipmentThis service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).
PIP5358A
May 2021
EquipmentThis Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering.
PIP5640A
Apr 2021
WheelsThis Preliminary Information communication provides information to the technician to not remove the torque converter bolts and start the engine as this may cause damage to the torque converter of the crankshaft on vehicles equipped with an automatic transmission.
PIP5163E
Mar 2021
Fuel SystemThis Preliminary Information communication provides information to the technician about engine block of possible cylinder bore damage, scoring or out of round as the possible cause of engine oil consumption, misfire, cylinder leakage or blow by.
18NA099
Mar 2021
EquipmentThis bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
PIP5540G
Mar 2021
Engine And Engine CoolingThis Preliminary information communicates to the technician the need to inspect the induction system for potential icing issues in very cold ambient temperatures. To allow the ice to melt so that it can be drained from the related components.
PIP5725A
Mar 2021
EquipmentThis Preliminary information communicates the use of Winter grade fuel during the warm months of 2020 and the potential rivability issues that it can cause. The ongoing Coronavirus (COVID-19) pandemic has caused significant reductions in driving and fuel use.
010601011L
Dec 2020
EquipmentThis informational bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
PIP5628C
Oct 2020
Engine And Engine CoolingThis Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D
18NA099
Aug 2020
EquipmentThis bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.
PIT5099E
Jul 2020
VisibilityThis Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
PIP5226D
Jul 2020
EquipmentThis Preliminary Information communication provides information to the technician about finding needle bearings during an oil change. Technician will gain access to the roller rockers to inspect them. Only replace the roller rocker that is missing needle bearings.
PIC5453D
Jul 2020
EquipmentThis Preliminary Information communication provides information to the technician that General Motors and General Motors of Canada Company do not support cross border sales.

Showing 60 of 381 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Drive one straight highway stretch and one slow parking lot.Wander or a shimmy over bumps at speed, and heavy or dropped assist at low speed, are the two faces of this vehicle's steering cluster. A clunk on turn-in points at the linkage.
  2. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  3. Run the wipers and washers, and test every window.Slow or stuck regulators, streaking wipers, and windshield cracks are this vehicle's visibility complaints.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 2 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Pontiac Bonneville →