2002 Volkswagen Jetta

702 federal complaints (885 component records) · 5 recall campaigns on file · 7 federal investigations · 221 service bulletins · 5 Canadian recalls
See all 44 model years of the Volkswagen Jetta →
Engine
2.8L 6-cyl
Fuel
Diesel, Premium, Regular
Drive
FWD
EPA economy
19 city / 28 hwy
Federal complaints
702
Recall campaigns
5
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Electrical system
152
Engine & cooling
114
Air bags
110
Power train
105
Seats
102
Lighting
62
Brakes
55
Glass & wipers
46
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 117 complaints01 years old: 106 complaints2 years old: 108 complaints3 years old: 64 complaints4 years old: 53 complaints5 years old: 48 complaints56 years old: 31 complaints7 years old: 34 complaints8 years old: 23 complaints9 years old: 21 complaints10 years old: 10 complaints1011 years old: 12 complaints12 years old: 13 complaints13 years old: 6 complaints14 years old: 6 complaints15 years old: 4 complaints1516 years old: 1 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 1 complaints20+
Years between the model year and the owner's reported failure date. Based on 658 of 702 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 83 complaints020,000 - 40,000 miles: 102 complaints40,000 - 60,000 miles: 74 complaints40k60,000 - 80,000 miles: 75 complaints80,000 - 100,000 miles: 61 complaints80k100,000 - 120,000 miles: 27 complaints120,000 - 140,000 miles: 26 complaints120k140,000 - 160,000 miles: 15 complaints160,000 - 180,000 miles: 6 complaints160k180,000 - 200,000 miles: 3 complaints200,000+ miles: 9 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 481 of 702 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Electrical system

152 complaint records10 fire reports2 crash reports
"CYLINDER COIL PACKS ARE THE PROBLEM. DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/2002 CUT-OVER-TO ARTEMIS......770758. *AK *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →

Engine & cooling

114 complaint records1 fire report
"VEHICLE SUDDENLY LOSS ENGINE POWER AND CAN NOT BE DRIVEN. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Air bags

110 complaint records22 crash reports
"WHILE DRIVING 60 MPH FRONT AIR BAGS DEPLOYED WITHOUT WARNING. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
RQ06004
opened Feb 2006
closed Aug 2006Exterior LightingBRAKE LIGHT SWITCH FAILURE - led to recall 06V183000
BY LETTERS DATED MAY 24, 2006 AND AUGUST 4, 2006, VOLKSWAGEN (VW) NOTIFIED THE AGENCY THAT IT IS CONDUCTING A SAFETY RECALL (NHTSA RECALL NO 06V-183) INVOLVING MODEL YEAR (MY) 1998-2002 VOLKSWAGEN NEW BEETLE AND 1999-2002 VOLKSWAGEN JETTA VEHICLES EQUIPPED...
DP05004
opened Aug 2005
closed Dec 2005Electrical SystemENGINE STALLING
BY LETTER RECEIVED ON JUNE 24, 2005, MR. RONALD M. STRICKLAND OF RALEIGH, NC, SUBMITTED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE THE PERFORMANCE OF THE IGNITION COIL PLUGS ON MODEL YEAR (MY) 2000-2003 VOLKSWAGEN JETTA, GOLF AND PASSAT SEDANS.THE...
PE04081
opened Dec 2004
closed Apr 2005Air BagsINADVERTENT SIDE-AIRBAG DEPLOYMENT
THE SUBJECT VEHICLES ARE EQUIPPED WITH SIDE-THORAX AND SIDE-HEAD CURTAIN AIRBAGS TO PROTECT THE FRONT AND REAR OUTBOARD OCCUPANTS IN A SIDE-IMPACT CRASH.THIS INVESTIGATION IDENTIFIED A TOTAL OF 499 REPORTS (482 OWNERS REPORTS AND 17 WARRANTY CLAIMS).THE CRASH...
PE04073
opened Oct 2004
closed Dec 2004Exterior LightingTURN SIGNAL/HAZARD FLASHER FAILURE - led to recall 04V584000
THIS INVESTIGATION WAS OPENED ON OCTOBER 19, 2004, BASED ON NINE REPORTS ON 2000 THROUGH 2001 JETTA AND GTI VEHICLES ALLEGING THAT THE TURN SIGNALS AND OR HAZARD FLASHERS FAIL TO BLINK, OR FLASH.SOME OF THE COMPLAINANTS REPORTED THAT THE LIGHTS WOULD BLINK...
EA04010
opened Mar 2004
closed Oct 2004SeatsDRIVER SIDE FRONT SEAT OVERHEATS
THIS INVESTIGATION CONCERNS THE ELECTRIC SEAT HEATER INSTALLED IN SOME MY 2002-2003 VOLKSWAGEN (VW) JETTA VEHICLES.CONSUMERS ALLEGE THAT THE SEAT HEATER MAY OVERHEAT, RESULTING IN BURN DAMAGE TO THE SEAT COVER AND TO THE DRIVER'S CLOTHING AND/OR SKIN.THIS EA...
Show 2 more closed investigations
InvestigationStatusComponentSubject
RQ03010
opened Dec 2003
closed Mar 2004Exterior LightingBRAKE LIGHT SWITCH - led to recall 04V096000
THE NUMBER OF DUPLICATES BETWEEN ODI AND MANUFACTURER FAILURE REPORTS CANNOT BE DETERMINED DUE TO MISSING AND OR INACCURATE INFORMATION.THE INJURY NOTED ABOVE WAS MINOR.ON FEBRUARY 26, 2004, VOLKSWAGEN OF AMERICA, INC.
PE03052
opened Nov 2003
closed Mar 2004SeatsDRIVER SEAT OVERHEATS/BURNS
THE SUBJECT VEHICLES ARE EQUIPPED WITH OPTIONAL ELECTRICALLY HEATED DRIVER AND FRONT PASSENGER SEATS.INFORMATION RECEIVED DURING PE03-052 DISCLOSED A SIGNIFICANT NUMBER OF INCIDENTS OF MALFUNCTIONING/OVERHEATING OF THE DRIVER SEAT HEATER IN THE SUBJECT...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
07V063000Exterior LightingON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.Normally free
06V183000Exterior LightingON CERTAIN PASSENGER VEHICLES EQUIPPED WITH AUTOMATIC OR MANUAL TRANSMISSIONS AND CRUISE CONTROLS, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY DURING SAFETY RECALLS 03V-265 OR...Normally free
04V584000Exterior LightingON CERTAIN PASSENGER VEHICLES, THE HAZARD SWITCH AND FLASHER SYSTEM FUNCTION MAY DEGRADE OVER TIME BECAUSE OF DISTORTION AND MATERIAL TRANSFER OF THE CONTACTS OF CERTAIN HAZARD SWITCH RELAYS WHICH OCCURS DUE TO...Normally free
04V096000Exterior LightingON CERTAIN PASSENGER VEHICLES, A BRAKE LIGHT SWITCH ON THESE VEHICLES MAY MALFUNCTION.Normally free
02V031000Service Brakes, HydraulicON SOME PASSENGER VEHICLES, SHORT CIRCUITS CAN OCCUR WITHIN THE ELECTRONIC CONTROL UNIT OF THE ANTI-LOCK BRAKING SYSTEM (ABS).Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2006122
2006-05-24
Lights And Instruments244,526On certain Golf, GTI, Jetta, Jetta wagon, New Beetle, New Beetle convertible, Passat and Passat wagon, the brake lamp switch may malfunction.
2005012
2005-01-19
Seats And Restraints108,501Certain vehicles equipped with the comfort seats option may have a seat heater element that can malfunction when the ignition switch is in the "ON" position and the seat heater switch is also "ON".
2004436
2004-12-13
Electrical80,752On certain vehicles, the hazard switch and flasher system function may degrade over time because of distortion and material transfer of the contacts of certain hazard switch relays which occurs due to substantially increased electrical...
2004075
2004-02-27
Electrical65,548On certain vehicle, the brake lamp switch may malfunction. If this happens, the brake lamps could become inoperative; or the lamps could come on and stay on, even though the vehicle is parked.
2002028
2002-02-15
Brakes18,615On certain passenger vehicles short circuits can occur within the electronic control unit of the anti-lock braking system (ABS). This can result in a fire. Correction: Dealers will replace the ABS control unit.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
V171901201285565
Aug 2023
Engine And Engine CoolingUpdate to Volkswagen engine oil standards
V171901201285562
May 2023
Engine And Engine CoolingVolkswagen Engine oil quality standards, update to attachments.
V171901201285560
Apr 2023
Engine And Engine CoolingEngine oil quality standards, update to attachments.
V941901201152119
Dec 2022
EquipmentUpdate model year applicability to include 2023.
V271901201189422
Dec 2022
Electrical SystemBattery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.
Show 55 more bulletins
BulletinTypeComponentSummary
A002155201173212
Dec 2021
Electrical SystemThis bulletin contains general instructions for software updates.
V871806201994714
May 2020
EquipmentTool number added to table. Removal of Behr Flush Kit. VAS 6337/1A
V941901201152115
Apr 2020
EquipmentUpdated to include additional models and model year applicability.
SM 102-2019
Oct 2019
Unknown Or OtherThe part number listed in the document is to be returned if it meets the criteria provided.
SM 80-2019
Oct 2019
Unknown Or OtherParts are currently blocked from sale at this time.
V011812_2014603
Jul 2019
Electrical SystemUpdate vehicle metadata to include pull ahead models. Also includes R32 2002-2007 and 2002-2006 Jetta Wagon.
V871812-2005566
Jun 2019
Equipment Adaptive/MobilityUpdate vehicle metadata.
SM 33-2019
Mar 2019
EquipmentThe part number listed in the document is to be returned if it meets the criteria provided.
TT 91 19 01
Mar 2019
EquipmentAlternative method for radio code retrieval.
V171901-2012855
Mar 2019
EngineEngine Oils Which Meet Volkswagen Oil Quality Standards
Gasoline Engine
Feb 2019
Engine And Engine CoolingGasoline Engine Misfire Diagnosis document
V271901-2011894
Feb 2019
Electrical SystemBattery Testing and Charging instruction. Updated to include model year 2019 applicability.
V941901-2011521
Feb 2019
Exterior LightingCondensation and or water droplets visible on inside of exterior light lenses. TB updated to include model year 2019 applicability.
V871812-2005566
Nov 2018
EquipmentUpdate vehicle metadata.
TT 10 12 01
Sep 2018
EngineEngine replacement tip
V871809-2005566
Aug 2018
EquipmentTo include an additional model year applicability.
V011812-2014603
Aug 2018
Electrical SystemUpdate content and include additional models and model year applicability.
A971861 2013504-
Jun 2018
Electrical SystemThis information bulletin contains instructions for checking the pins/terminals for contacts and nano contacts.
TT001703
Nov 2017
Electrical SystemTip for Scan tool concerns that may occur duing a test plan
TT 961011
Sep 2017
EquipmentUpdate to model year applicability.
TT 271002
Sep 2017
EquipmentUpdated to include model year 2014 thru 2018 applicability.
TT 200901
Aug 2017
EquipmentUpdate to existing tip for fuel quality checking.
V171701 2012855
Jul 2017
Engine And Engine Cooling17 17 01 July 5, 2017 2012855 Supersedes Technical Bulletin 17-16-02 (V171602) dated April 29, 2016 due to updated oil standards lists to current specifications. Engine Oils Which Meet Volkswagen Oil Quality Standards
SM 44-2017 EN
Jun 2017
EquipmentThis special notice is to inform dealers to return all part numbers listed in the document and order the superseded part numbers going forward.
VHW-17-11
Jun 2017
EquipmentVAS 6154 Replacement Part Setup Guide
Quick Reference
Mar 2017
Electrical SystemQuick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
1-2017 Update
Feb 2017
EquipmentThis communication is to update our ProFi dealers of the current status of the latest inbound and outbound ProFi requests.
V691601 2010479
Oct 2016
EquipmentUpdate model year applicability to include 2017.
TT 00-16-02
Oct 2016
EquipmentReminder for dealers to reference the repair manual and replace all necessary fasteners (bolts, nuts) that cannot be re-used
V871622 2019947
Oct 2016
EquipmentUpdate to model year applicability.
V011615 2014815
Oct 2016
EngineUpdate to include additional model year applicability.
V871620 2005566
Oct 2016
EquipmentUpdate model and model year applicability.
TT 97-12-02
Sep 2016
EquipmentData Link connector pin assignment chart that is applicable to all models. Update model year applicability.
TT001601
Sep 2016
StructureContacting the parts helpline
V551613_2039446
Jul 2016
StructureTO UPDATE MODEL TABLE TO CLARIFY JETTA WAGON APPLICABILITY TO TB CONTENT.
V571605-2038887
Jun 2016
EquipmentTo update Claim processing statement.
V551612-2039446
Jun 2016
StructureCorrosion may be found on the folded edge of the hood. Supersedes TB V551603
V551605-2038994
Jun 2016
EquipmentTo update Claim process statement.
V551604-2038992
Jun 2016
EquipmentTo update claim processing statement.
V531602-2040536
Jun 2016
EquipmentTo update claim processing statement.
V501606_2011761
Jun 2016
StructureTO UPDATE CLAIM PROCESSING STATEMENT.
Ref. - Reflash U
May 2016
Electrical SystemQuick Reference Update Guide of the vehicles expected upgraded software level. The latest corresponding technical bulletins that address the issues, and concerns that have been had with the vehicles.
V501604 2014370
Mar 2016
StructureTechnical Bulletin about Paint Finish, Reducing Swirl Marks and Fine Scratches New vehicles (prior to Retail Delivery) with swirl marks and or fine scratches from polishing or cleaning. The document also have infromation about where to find warrenty coverage for the service
V551603 2039446
Feb 2016
Equipment Adaptive/MobilityDocument discusses Corrosion that may be found on the folded edge of the hood. The corrosion may be found on this edge anywhere around the hood. It discusses how to service it, and document that service.
TB551603
Feb 2016
Vehicle Speed ControlCorrosion on hood edge.
Edition173
Feb 2016
EquipmentFuel Additive to Help Prevent Sporadic Misfire Faults
Update 02122016
Feb 2016
Electrical SystemQuick Reference of vehicle concerns. Includes a list of Software versions and the technical bulletin numbers that referred to the concerns Updated
UpdateGuide
Feb 2016
EquipmentQuick reference update guide.
V551602 2038992
Feb 2016
Equipment Adaptive/MobilityDocument discusses Electrolytic corrosion around the license plate lights (opening/contact surface, inside and outside) because of water ingress via the seal of the license plate lights.
TB551602
Feb 2016
EquipmentCorrosion on rear lid around license plate lights.
V011602 2014815
Feb 2016
Fuel SystemTechnical tips on what to do if improper gasoline has been added to the vehicle.
TB011602
Feb 2016
Engine And Engine CoolingGasoline quality.
V501602 2011761
Feb 2016
StructureDocument refers to Surface corrosion or corrosion perforation that can occur on various locations around the front wheel arch. It gives examples on where to check for repair coverage from warranties, fixing possible issues, and how to document the corrections
TB501602
Feb 2016
WheelsCorrosion, Front fenders, at upper wheel opening.
V531601 2040536
Feb 2016
StructureThe document refers to Corrosion being found where the rear bumper cover meets the quarter panel. It discusses how it can happen, and where to find warranty coverage to service the parts

Showing 60 of 221 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
  2. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  3. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 5 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Volkswagen Jetta →