2004 Ford Explorer

1,304 federal complaints (1,647 component records) · 0 recall campaigns on file · 4 federal investigations · 108 service bulletins
See all 43 model years of the Ford Explorer →
Engine
4.6L 8-cyl
Fuel
Regular
Drive
RWD
EPA economy
13 city / 18 hwy
Federal complaints
1,304
Recall campaigns
0
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Power train
473
Body & structure
439
Engine & cooling
116
Glass & wipers
114
Speed control
76
Electrical system
57
Brakes
51
Wheels
42
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 136 complaints01 years old: 103 complaints2 years old: 79 complaints3 years old: 106 complaints4 years old: 155 complaints5 years old: 175 complaints56 years old: 156 complaints7 years old: 93 complaints8 years old: 81 complaints9 years old: 58 complaints10 years old: 54 complaints1011 years old: 35 complaints12 years old: 22 complaints13 years old: 18 complaints14 years old: 9 complaints15 years old: 5 complaints1516 years old: 2 complaints17 years old: 5 complaints18 years old: 1 complaints19 years old: 2 complaints20+ years old: 2 complaints20+
Years between the model year and the owner's reported failure date. Based on 1,297 of 1,304 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 132 complaints020,000 - 40,000 miles: 129 complaints40,000 - 60,000 miles: 203 complaints40k60,000 - 80,000 miles: 209 complaints80,000 - 100,000 miles: 149 complaints80k100,000 - 120,000 miles: 84 complaints120,000 - 140,000 miles: 58 complaints120k140,000 - 160,000 miles: 39 complaints160,000 - 180,000 miles: 26 complaints160k180,000 - 200,000 miles: 16 complaints200,000+ miles: 16 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 1,061 of 1,304 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Power train

473 complaint records2 fire reports18 crash reports
"WHEN DOWN SHIFTING TO REVERSE GEAR VEHICLE JERKED FORWARD. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →

Body & structure

439 complaint records1 fire report2 crash reports
"FORD EXPLORER LIFT GATE PANEL CRACKED I HAVE NOT REPLACED IT YET I SEE A LOT OF THESE ON THE ROAD SINCE MY HAS CRACKED. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse body & structure parts in the directory →

Engine & cooling

116 complaint records6 fire reports2 crash reports
"WHILE DRIVING VEHICLE STALLED. CONSUMER PULLED OVER AND RESTARTED THE VEHICLE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA09013
opened Aug 2009
closed Feb 2013SteeringVehicle Rollaway Allegations
This investigation is being closed based on several considerations.By the most inclusive counting of all alleged rollaway incidents (i.e., counting all alleged rollaway incidents and assuming a singular failure mechanism), the incident rate is low, however...
PE09020
opened Apr 2009
closed Aug 2009SteeringVEHICLE ROLLAWAY ALLEGATIONS
IN RESPONSE TO AN INFORMATION REQUEST (IR) LETTER SENT BY THE OFFICE OF DEFECTS INVESTIGATION (ODI), FORD STATED CONSUMER REPORTS OF HIGHER THAN EXPECTED EFFORTS WHEN SHIFTING INTO AND OUT OF PARK COULD BE A RESULT OF A GROOVE BEING WORN INTO THE SWING ARM...
RQ08003
opened Jun 2008
closed Oct 2008VisibilityREAR LIFTGATE GLASS HATCH FAILURE
THIS INVESTIGATION WAS OPENED ON JUNE 23, 2008, BASED ON 34 COMPLAINTS INVOLVING EIGHT INJURIES IN WHICH THE REAR LIFTGATE GLASS HATCH ON MODEL YEAR 2004 FORD EXPLORERS OR MERCURY MOUNTAINEERS BROKE OFF AND FELL, USUALLY WHILE INDIVIDUALS WERE OPERATING THE...
DP05005
opened Sep 2005
closed Jan 2006Engine And Engine CoolingSPARK PLUG EJECTION FROM CYLINDER HEAD
ON SEPTEMBER 6, 2005, ODI RECEIVED A PETITION REQUESTING THAT THE AGENCY INVESTIGATE ALLEGATIONS OF ENGINE SPARK PLUG EJECTION IN CERTAIN MODEL YEAR 1997 THROUGH 2004 FORD VEHICLES WITH TRITON V-8 AND V-10 ENGINES.ODI RECEIVED A TOTAL OF 474 NON-DUPLICATIVE...

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
TSB 19-2026
Feb 2019
StructureSome 2000 and newer Ford, Lincoln and Mercury vehicles equipped with aluminum body panels may exhibit corrosion concerns appearing as bubbled and/or peeling paint with or without accompanying white dust. Panel replacement is recommended.
SSM 46085
Sep 2016
Engine And Engine CoolingThe Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns.
TSB-12-8-1
Aug 2012
Electrical SystemFORD/LINCOLN/MERCURY: MAY HAVE SLUDGE BUILDUP IN THROTTLE BODY LEADING TO LESS AIRFLOW OR ENGINE IDLING RPM FLUCTUATION AND HARD STARTS OR BATTERY DISCONNECT OR DEAD BATTERY AFTER KEEP ALIVE MEMORY (KAM) CLEAR.
TSB-12-7-4
Jul 2012
EngineFORD/LINCOLN/MERCURY: IF BATTERY WAS DISCONNECTED OR DEAD, VEHICLES/TRUCKS MAY EXPERIENCE HARD STARTS AND ENGINE IDLE RPM FLUCTUATION AND EXHIBIT DIAGNOSTIC TROUBLE CODES (DTCS) P0505, P0506, P2111 AND P2112. *PE
TSB-08-19-3
May 2009
Power TrainFORD: SOME VEHICLES MAY EXHIBIT OIL SEPARATION FROM THE INTERNAL LUBE FOUND IN THE UNITIZED CARTRIDGE SEAL. OIL SEPARATION APPEARS TO BE AND IS OFTEN MISDIAGNOSED, AS AN AXLE LUBE LEAK. *PE
Show 55 more bulletins
BulletinTypeComponentSummary
07212
Oct 2007
Engine And Engine CoolingSOME 1997-2008 VEHICLES EQUIPPED WITH A 4.6L 2V, 5.4L 2V, OR 6.8L 2V ENGINE--SPARK PLUG THREAD REPAIR PROCEDURE--NOT COVERED UNDER NEW VEHICLE LIMITED WARRANTY. *NJ THIS INCLUDES F-53 MOTORHOME CHASSIS. UPDATED 2/23/10. *PE
06216
Jan 2006
Power TrainLIMITED SLIP AXLE CHATTER, SHUDDER, BINDING SENSATION, OR VIBRATION DURING LOW SPEED TURNING MANEUVERS. *TT
05252
Jan 2006
Trailer HitchesNEUTRAL TOW CAPABILITY -- SERVICE KIT REQUIREMENTS. *TT
05213
Jan 2006
Fuel SystemMALFUNCTION INDICATOR LAMP ON WITH PCM DIAGNOSTIC TROUBLE CODE P0463 AND/OR IC DIAGNOSTIC TROUBLE CODE B1201 - FUEL GAUGE DROPS TO EMPTY OR SLOW TO UPDATE AFTER REFUELING. *TT
0637
Jan 2006
TiresLOW TIRE INDICATOR ON - TPMS SYSTEM SENSOR WAKE UP. *TT
0645
Jan 2006
Power TrainNEUTRAL TOW CAPABILITY - SERVICE KIT REQUIREMENTS. *TT
041601
Nov 2005
Engine And Engine CoolingWDS COP KIT DIAGNOSTIC TIP - COIL ON PLUG (COP) IGNITION SYSTEMS - ENGINE MISFIRE OR ROUGH RUNNING. *TT
042115
Oct 2005
Fuel SystemFUEL GAUGE SLOW TO UPDATE AFTER REFUELING. *EH
051710
Oct 2005
SuspensionNOISE FROM REAR WHEEL HUB BEARINGS. *TT
18719
Jul 2005
Fuel SystemMALFUNCTION INDICATOR LAMP COMING ON WITH DIAGNOSTIC TROUBLE CODES (DTCS) P0171, P0172, P0174 AND/OR P0175 (FUEL SYSTEM TOO RICH OR LEAN). *TT
04105
Jun 2005
Power TrainAXLE SEAL LEAKS. LEAKS FROM REAR HALFSHAFT AXLE SEAL. SERVICE TIPS. *TT
0537
Jun 2005
Power TrainDRIVELINE 1ST ORDER VIBRATION/BOOM/DRONE. *TT
04219
Jun 2005
Electrical SystemMALFUNCTION INDICATOR LAMP (MIL) AND ELECTRONIC THROTTLE CONTROL (ETC) LAMPS ON WITH BOTH DIAGNOSTIC TROUBLE CODE (DTC) P2106 AND P2135. *TT
042421
Jun 2005
Seat BeltsSAFETY BELT RETRACTION SPEED. *TT
051016
Jun 2005
Engine And Engine CoolingNO START/HARD START ON COLD SOAK - 4.0L ENGINE. *TT
04B22
May 2005
Power TrainIMPROPERLY FORMULATED TRANSMISSION FLUID THAT, OVER TIME, MAY CAUSE DELAYED/HARSH REVERSE ENGAGEMENTS. CUSTOMER SATISFACTION PROGRAM 04B22. 5R55S/E & 5R44E TRANSMISSION FLUID ADDITIVE. *TT SUPPLEMENT #1. *TT SUPPLEMENT #2. *TT SUPPLEMENT #3. *TT
18478
May 2005
Power TrainAXLE SEAL LEAKS. *EH
18573
Apr 2005
Engine And Engine CoolingNO START/HARD START ON COLD SOAK. *TT
05618
Apr 2005
Power TrainREAR AXLE NOISE REPAIR. *TT
05612
Apr 2005
Power TrainDELAYED OR HARSH REVERSE ENGAGEMENTS - 5R55S TRANSMISSION - VEHICLES BUILT PRIOR TO 09/23/2004. *TT
0561
Apr 2005
Electrical SystemWRENCH LAMP ON AND NO DIAGNOSTIC TROUBLE CODE (DTC) STORED. *TT
05416
Mar 2005
SeatsFRONT SEAT(S) SLIGHT MOVEMENT WHEN ACCELERATING AND/OR DECELERATING. *TT
18466
Mar 2005
Power TrainAXLE WHINE HOWL. THIS INCLUDES 1997-05 FORD VEHICLES. *EH
0531
Feb 2005
Engine And Engine CoolingMAF DIAGNOSTIC SERVICE TIP - VEHICLES EQUIPPED WITH EGR SYSTEM MODULE (ESM). *TT
0538
Feb 2005
SteeringINCREASED TURNING EFFORT DURING LOW SPEED SHARP TURNS FALSE 4X4 ENGAGEMENT. *EH
0539
Feb 2005
Engine And Engine CoolingMIL ON AND/ OR RUNS ROUGH/MISFIRE DTCS P0300-P0308 P0316 AND OR P0171/P0174 4.6L ENGINE. *EH
0527
Feb 2005
Power Train5R55S TRANSMISSION FLUID LEAKS FROM CONVERTER HOUSING AREA. DIAGNOSTIC TROUBLE CODE P1783 ON VEHICLES BUILT PRIOR TO 12/12/2004. *TT
18423
Feb 2005
Power TrainAXLE WHINE HOWL SERVICE WITH INDIVIDUAL PARTS INSTEAD OF AN AXLE ASSEMBLY. *EH
04259
Jan 2005
VisibilityREAR POWER WINDOW(S) INOPERATIVE. *TT
0485
Jan 2005
StructureLIFTGATE GLASS APPLIQUE DAMAGED/CRACKED. SERVICE PROCEDURE. *TT
18381
Jan 2005
Electrical SystemOPEN FUSE F2.20 (5 AMP) AND/OR F2.1 (30 AMP) WHICH MAY RESULT IN LOSS OF FUNCTION OF SEVERAL SYSTEMS INCLUDING POWER SEATS, ADJUSTABLE PEDALS AND POWER DOOR LOCKS. *TT
050618
Jan 2005
SuspensionREAR AXLE NOISE REPAIR. *SC
05136
Jan 2005
VisibilityBACKGLASS DIFFICULT TO CLOSE AND AN INTERMITTENT DOOR AJAR LAMP. *TT
05262
Jan 2005
Electrical SystemMIL ON WITH DTC P0191 WITH OR WITHOUT VARIOUS DRIVABILITY SYMPTOMS AND/OR ADDITIONAL DTCS. *TT
052624
Jan 2005
WheelsVIBRATION DIAGNOSIS - TIRE/WHEEL RUNOUT. *TT
0471
Dec 2004
Electrical SystemWARNING INDICATORS-PARKING AID-REVERSE SENSING SYSTEM (RSS) AND FORWARD SENSING SYSTEM (FSS)-FALSE ACTIVATION OF WARNING TONE-SERVICE TIPS. *MJ UPDATE. *TT
04225
Dec 2004
Engine And Engine CoolingTHROTTLE PEDAL RESPONSE ON TIP IN VEHICLES BUILT BEFORE 10/4/2004 EQUIPPED WITH A 4.0L ENGINE. *EH
04268
Dec 2004
Power TrainINCREASED EFFORT DURING LOW SPEED SHARP TURNS ON 4X4 VEHICLES. *TT
04251
Dec 2004
StructureALUMINUM CORROSION - SERVICE TIP. *TT
04189
Dec 2004
VisibilityREAR WINDOW DEFROSTER GRID/INTEGRAL ANTENNA DIAGNOSIS AND REPAIR - TERMINAL TAB REPAIR. *TT
042107
Dec 2004
Power TrainGENERAL (PCM) POWER TRAIN CONTROL MODULE PROGRAMMING PROCEDURES. *TT
04197
Nov 2004
Electrical SystemMALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED WITH DIAGNOSTIC TROUBLE CODES (DTC'S) P0172 AND/OR P0175. *TT
042212
Nov 2004
Power TrainGEAR SELECTOR LEVER - INCREASED EFFORT TO SHIFT FROM DRIVE TO PARK. *TT
042112
Nov 2004
Engine And Engine CoolingROUGH IDLE IN DRIVE. *EH
04195
Oct 2004
VisibilityFRONT WINDOW CLUNK NOISE. *TT
041910
Oct 2004
Engine And Engine CoolingOIL LEAK FROM OIL FILTER ADAPTER - 4.0L SOHC ENGINE BUILT BEFORE 4/1/2004. *TT
18202
Oct 2004
Power TrainUNINTENDED 4X4 ENGAGEMENT DURING LOW SPEED PARKING LOT TURNS. VARIOUS MODELS INCLUDING THE 2005 EXPLORER AND MOUNTAINEER. *TT
18215
Oct 2004
StructureBROKEN REAR CARGO STORAGE DOOR LIFT HANDLE. VARIOUS MODELS INCLUDING 2005 EXPLORER/MOUNTAINEER. *TT
18217
Oct 2004
Fuel SystemMULTIPLE VEHICLES - FUEL LEVEL INDICATION CONCERNS - SERVICE TIP. VARIOUS MODELS INCLUDING 2005 SUPER DUTY F-SERIES, EXCURSION, EXPEDITION, EXPLORER, MOUNTAINEER AND AVIATOR. *TT
18221
Oct 2004
Power TrainREAR AXLE NOISE. OASIS. VARIOUS MODELS INCLUDING 2005 EXPLORER, MOUNTAINEER AND AVIATOR. *TT
18254
Oct 2004
Vehicle Speed ControlSPEED CONTROL INOPERATIVE OR NOT HOLDING THE SET SPEED. OASIS. VARIOUS MODELS INCLUDING 2005 EXPLORER, SPORT TRAC, MOUNTAINEER AND AVIATOR. *TT
03198
Sep 2004
Power TrainCHATTER, SHUDDER, A BINDING SENSATION, OR VIBRATION DURING LOW SPEED TURNS ON VEHICLES EQUIPPED WITH THE 9.75 INCH OR 8.8 INCH LIMITED SLIP REAR AXLE. *TT
04174
Sep 2004
Electrical SystemMALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED - SYSTEM LEAN DIAGNOSTIC TROUBLE CODES (DTC'S) - SERVICE TIPS. VARIOUS MODELS INCLUDING 2004 F-SERIES. *TT
041715
Sep 2004
Power TrainFRONT AXLE TUBE LEAK. *EH
18121
Sep 2004
Fuel SystemFUEL GAUGE SLOW TO UPDATE. *TT

Showing 60 of 108 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
  2. Walk the body slowly in daylight.Panel gaps, rust at the rockers and wheel arches, and cracked trim are this vehicle's structure complaints. Open and close the liftgate or trunk and look at the latch area.
  3. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  4. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Ford Explorer →