2004 Jeep Grand Cherokee

1,295 federal complaints (1,573 component records) · 8 recall campaigns on file · 4 federal investigations · 71 service bulletins · 8 Canadian recalls
See all 38 model years of the Jeep Grand Cherokee →
Engine
4.0L 6-cyl
Fuel
Regular
Drive
RWD
EPA economy
14 city / 19 hwy
Federal complaints
1,295
Recall campaigns
8
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Air bags
329
Glass & wipers
226
Brakes
184
Seats
149
Electrical system
145
Engine & cooling
90
Speed control
77
Steering
74
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 116 complaints01 years old: 98 complaints2 years old: 141 complaints3 years old: 103 complaints4 years old: 95 complaints5 years old: 62 complaints56 years old: 66 complaints7 years old: 51 complaints8 years old: 52 complaints9 years old: 74 complaints10 years old: 60 complaints1011 years old: 168 complaints12 years old: 100 complaints13 years old: 32 complaints14 years old: 21 complaints15 years old: 25 complaints1516 years old: 7 complaints17 years old: 3 complaints18 years old: 6 complaints19 years old: 2 complaints20+ years old: 3 complaints20+
Years between the model year and the owner's reported failure date. Based on 1,285 of 1,295 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 133 complaints020,000 - 40,000 miles: 118 complaints40,000 - 60,000 miles: 126 complaints40k60,000 - 80,000 miles: 117 complaints80,000 - 100,000 miles: 85 complaints80k100,000 - 120,000 miles: 72 complaints120,000 - 140,000 miles: 69 complaints120k140,000 - 160,000 miles: 31 complaints160,000 - 180,000 miles: 31 complaints160k180,000 - 200,000 miles: 16 complaints200,000+ miles: 25 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 823 of 1,295 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Air bags

329 complaint records2 fire reports49 crash reports
"I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Glass & wipers

226 complaint records1 fire report1 crash report
"THE HEATER IN MY VEHICLE IS NO LONGER PROVIDING HEAT IN ORDER TO KEEP WINDSHIELD FROST FREE CAUSING POOR VISIBILITY. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse glass & wipers parts in the directory →

Brakes

184 complaint records1 fire report12 crash reports
"I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
RQ14001
opened May 2014
closed Nov 2015Air BagsJeep inadvertent air bag deployment - led to recall 15V673000
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep...
EA12005
opened Jun 2012
closed Nov 2014Fuel System, GasolineCrash Related Fuel Tank Fires - led to recall 13V252000
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak...
PE10031
opened Aug 2010
closed Jun 2012Fuel System, GasolineCrash Related Fuel Tank Fires
NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC).
DP09005
opened Nov 2009
closed Aug 2010Fuel System, GasolineFuel Storage System Crash Related Fires
In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
15V673000Air BagsChrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004.Normally free
15V046000Air BagsChrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23...Normally free
12V527000Air BagsChrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001,...Normally free
09V117000SeatsCHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY).Normally free
06V197000SeatsON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.Normally free
04V112000Electrical SystemON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.Normally free
04V048000EquipmentON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.Normally free
03V079000SteeringON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2015479
2015-10-16
Airbag13,720On certain vehicles, a defect in the supplemental restraint system (SRS) could result in an inadvertent deployment of the front airbag, side curtain airbag and/or seatbelt pretensioner.
2015040
2015-01-28
Airbag49,870On certain vehicles, a defect in the supplemental restraint system (SRS) could result in an inadvertent deployment of the front airbag, side curtain airbag and/or seatbelt pretensioner.
2013222
2013-06-26
Structure62,760Chrysler Canada has determined that an opportunity to incrementally improve performance in certain types of low-speed impacts may exist in certain vehicles.
2012378
2012-11-09
Airbag45,433On certain vehicles, a defect in the supplemental restraint system could result in an inadvertent deployment of the front airbag, side curtain airbag and/or seatbelt pretensioner.
2009109
2009-04-14
Other5,000On certain vehicles, the front seat electric heater elements provided as a repair for recall 2006135 (Chrysler F17), or provided as an aftermarket service part, may overheat and cause a fire.
Show 3 more Canadian recalls
RecallSystemUnits (CA)Summary
2006135
2006-06-08
Electrical5,877On certain vehicles, the front seat electric heating element may overheat and cause a fire. Correction: Dealers will replace the heated seat elements with updated elements that feed back temperature to the existing control module to...
2004087
2004-03-08
Other194On certain vehicles equipped with a 4.0L engine, the crankshaft position sensor wiring insulation may crack and expose the wire. In the presence of moisture, this may result in sensor malfunction, which could cause the engine to stall.
2003067
2003-03-17
Steering17On certain vehicles, the power steering gear could have an improperly formed spacer clip, which can dislodge within the steering gear. If this occurs, the dislodged clip may cause increased steering effort.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
9100645
Aug 2025
Unknown Or OtherVerify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only.
101232
Oct 2024
Power TrainPlate - Planetary
S2208000136
Jul 2022
Electrical SystemSecurity Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)
9001784
Feb 2021
EquipmentMechanical rocker arm, intake, 1.7 ratio.
9004275
Jul 2020
Electrical SystemKEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms.
Show 55 more bulletins
BulletinTypeComponentSummary
23-015-20
Apr 2020
EquipmentDisinfectant Solution Recommended for COVID-19
08-049-20
Apr 2020
EquipmentCharging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are necessary.
31-006-19
Nov 2019
StructureRepair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
31-003-19
Nov 2019
EquipmentUse of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
31-005-19
Nov 2019
EquipmentUse of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
3100619
Nov 2019
EquipmentRepair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.
3100319
Nov 2019
StructureUse of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.
3100519
Nov 2019
StructureUse of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.
05183348A$
May 2016
EquipmentKEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement.
05191925A$
May 2016
Power TrainRadiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please perform the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator.
05191925A
May 2016
Engine And Engine CoolingRadiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please perform the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator.
R2118796A
Feb 2016
Engine And Engine CoolingValve Body. These may cause over drive cycling.
05191925A$
Jan 2016
Power TrainRadiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/bottom flared fittings on the radiator.
SB-N47
Sep 2015
Equipment1999-2004 JEEP GRAND CHEROKEE REAR STRUCTURE PERFORMANCE MAY BE ADVERSELY AFFECTED DURING CERTAIN LOW SPEED REAR COLLISIONS ON AFTERMARKET TRAILER HITCH *CN
N47
Sep 2015
Trailer HitchesThe aftermarket trailer hitch on about 1,443,000 of the above vehicles may adversely affect the rear structure performance during certain low speed rear collisions. Vehicles equipped with a trailer hitch must be inspected and replaced if required.
9003215
Feb 2015
Engine And Engine CoolingPart Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a Non-EGR application.
9002849
Sep 2014
EquipmentPart Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacement please order kit 68253161AA.
18-042-14
Jul 2014
Electrical SystemGeneric Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.
M3511082012
Nov 2013
Air BagsAdvanced Field Action Communication ? M3511082012 Chrysler Group LLC (Chrysler) announced a safety recall on 2002 and 2003 model year (KJ) Jeep Liberty vehicles built through March 28, 2003 and 2002 through 2004 model year (WJ) Jeep Grand Cherokee vehicles built through May 23,...
N47062013
Jun 2013
Trailer HitchesNew CSN Advanced Communication ? N47062013 Chrysler Group LLC (Chrysler) announced a Customer Satisfaction Notification (CSN) on 1999 through 2004 Jeep® Grand Cherokee vehicles.
9002519
Mar 2013
Equipment82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc), and some ladco states (Illinois,...
21-001-13
Jan 2013
Electrical SystemMIL Illumination - DTC P1776 Solenoid Switch Valve Latched in LR Position
0803006
Aug 2006
Power TrainPOWERTRAIN CONTROL MODULE INITIALIZATION. *KB
0900105
Dec 2005
Engine And Engine CoolingCYLINDER HEAD BOLT RE-TORQUE PROCEDURE. GPOP - ISSUE REVIEW SYSTEM. *TT
2100903
Oct 2005
Power TrainAUTOMATIC TRANSMISSION DIAGNOSTIC TEARDOWN PROCEDURE. VARIOUS MODELS INCLUDING THE 2004 RAM TRUCK, DURANGO, SEBRING CONVERTIBLE, CHEROKEE, VISION, NEON, AND VOYAGER. *TT *SC
2101505
Sep 2005
Power Train45RFE/545RFE TRANS - DELAYED ENGAGEMENT DUE TO COOLER RETURN FILTER REPLACEMENT. *SC
2401305
Aug 2005
EquipmentAIR CONDITIONING (A/C) COOLING COIL ODOR. *TT
0900205
Jun 2005
Engine And Engine CoolingENGINE OIL WEEPAGE AT THE ENGINE OIL FITLER ADAPTOR HOSE CONNECTION(S). *TT
05002
Apr 2005
Engine And Engine CoolingNEW WATER PUMP FOR 3.7L ENGINE - NO LONGER COMMON WITH 4.7L. ADVANCED SERVICE INFORMATION #05-002. *TT
0801605
Mar 2005
Power TrainTCM (TRANSMISSION CONTROL MODULE) INTERNAL FAULT MAY CAUSE A LOW LINE PRESSURE OR GEAR RATIO ERROR DTC (DIAGNOSTIC TROUBLE CODE). 2004-2005 JEEP CHEROKEE (INTERNATIONAL MARKET) *SC
0801505
Mar 2005
Power TrainPOWERTRAIN CONTROL MODULE INITIALIZATION. *SC
1804504
Dec 2004
Engine And Engine CoolingWARM ENGINE ROUGH IDLE. 4.7L. *TT
1900504
Oct 2004
SteeringPOP/TRICK/CREAK SOUND IN STEERING COLUMN. *MJ *EH
2100804
Oct 2004
Electrical SystemMALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION -DIAGNOSTIC TROUBLE CODE (DTC) P1776 SOLENOID SWITCH VALVE LATCHED IN LR POSITION. *MJ THIS BULLETIN REPLACES 21-008-04 DATED JUNE 1, 2004. *TT
2200204
Sep 2004
WheelsERRONEOUS TPM DIAGNOSTIC TROUBLE CODES DUE TO IOD FUSE NOT BEING INSTALLED. *TT
0200102
Aug 2004
SuspensionSPECIAL BALL JOINT, ALLOWS ADJUSTMENT TO CASTER AND CAMBER ANGLES. *SLC THIS BULLETIN REPLACES 02-001-02 DATED 06/10/02. ALSO TO INCLUDE 2005 JEEP WRANGLER. *TT
1802804
Jun 2004
Power TrainFLASH: 4.0L TORQUE CONVERTER LOCK-UP FEATURE. *MJ
1801704
Jun 2004
Engine And Engine CoolingDRIVEABILITY AND OBD II MONITOR IMPROVEMENTS. FLASH. 3.7L. *TT
1802404
Jun 2004
Engine And Engine CoolingIDLE FLUCTUATION AND OR MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION DIAGNOSTIC TROUBLE CODES P0300, P0301, P0302, P0303 OR P0304. *TT
1801404
May 2004
Power Train42RLE SLOW OR HARSH GEAR ENGAGEMENT AFTER INITIAL COLD START. *TT *MJ
0200204
May 2004
SuspensionA SQUEAK OR SQUAWK-LIKE SOUND MAY BE PRESENT IN THE FRONT OR REAR SUSPENSION. *TT
1801904
Apr 2004
Engine And Engine Cooling4.7L HIGH OUTPUT (H.O.) - COLD ENGINE ROUGH IDLE OR HESITATION. FLASH. *TT
04008
Apr 2004
EquipmentAPPROXIMATELY 1,438 VEHICLES MAY HAVE BEEN SHIPPED WITH A SUSPECT HVAC - CRUISE CONTROL VACUUM HOSE. THE VACUUM HOSE ELBOW MAY RESTRICT VACUUM TO HVAC OR CRUISE CONTROL SYSTEMS. *TT
2300204
Apr 2004
VisibilityFLIP-UP GLASS MAY OPEN AFTER VEHICLE HAS BEEN EXPOSED TO VERY WET CONDITIONS. *TT *MJ
14
Apr 2004
Power TrainTHE POWERTRAIN CONTROL MODULE (PCM) MAY HAVE BEEN PROGRAMMED WITH SOFTWARE THAT CAN CAUSE THE ON-BOARD DIAGNOSTIC SYSTEM TO MALFUNCTION. EMISSION RECALL NO. D14. *TT
020199
Mar 2004
SuspensionSUSPENSION SQUEAK/SQUAWK - STABILIZER BUSHING. *MJ
2300904
Mar 2004
StructurePOPPING OR CLICKING-LIKE SOUND IN AREA OF FRONT SEAT FRAME. *TT
0900704
Mar 2004
Engine And Engine CoolingIRREGULAR ENGINE SNAPPING SOUND. *TT
1800804
Feb 2004
Engine And Engine CoolingLOW IDLE SPEED INDUCED DRONE AND/OR INTERMITTENT PART TIME TRANSFER CASE LAMP. *TT
2400104
Jan 2004
VisibilityNEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. *TT
0800204
Jan 2004
Electrical SystemINTERMITTENT HORN CHIRP WHEN CUSTOMER ATTEMPTS TO ENTER OR UNLOCK VEHICLE. *MN
1804003
Nov 2003
Electrical SystemERRONEOUS DIAGNOSTIC TROUBLE CODE (DTC) P0135 - 1/2 OXYGEN SENSOR HEATER FAILURE. *TT
0803003
Oct 2003
Electrical SystemAN AUXILIARY POWER TO TRAILER DUE TO MISSING TRAILER TOW HARNESS CIRCUIT BREAKER. *TT
C32
Oct 2003
EquipmentSOME VEHICLES ARE EQUIPPED WITH A COMPONENT THAT CONTAINS MERCURY, BUT WAS NOT LABELED ACCORDINGLY. THE STATES OF MAINE AND VERMONT REQUIRE THAT A MERCURY CONTENT LABEL BE AFFIXED TO THE BODY OF VEHICLES THAT ARE EQUIPPED WITH COMPONENTS CONTAINING MERCURY. *TT
1803203
Sep 2003
Engine And Engine CoolingERRONEOUS DIAGNOSTIC TROUBLE CODES (DTCS) READING TO 4.0L OXYGEN SENSOR HEATER FAILURE. *TT

Showing 60 of 71 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  2. Run the wipers and washers, and test every window.Slow or stuck regulators, streaking wipers, and windshield cracks are this vehicle's visibility complaints.
  3. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 8 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Jeep Grand Cherokee →