2004 Subaru OutbackUNDER FEDERAL INVESTIGATION

90 federal complaints (108 component records) · 10 recall campaigns on file · 2 federal investigations · 183 service bulletins · 6 Canadian recalls
See all 32 model years of the Subaru Outback →
Engine
2.5L 4-cyl
Fuel
Premium, Regular
Drive
4WD/AWD
EPA economy
19 city / 25 hwy
Federal complaints
90
Recall campaigns
10
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Air bags
25
Speed control
20
Engine & cooling
16
Power train
10
Electrical system
10
Fuel system
6
Glass & wipers
5
Suspension
4
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 14 complaints01 years old: 5 complaints2 years old: 5 complaints3 years old: 1 complaints4 years old: 7 complaints5 years old: 6 complaints56 years old: 8 complaints7 years old: 3 complaints8 years old: 3 complaints9 years old: 3 complaints10 years old: 9 complaints1011 years old: 3 complaints12 years old: 16 complaints13 years old: 3 complaints14 years old: 2 complaints15 years old: 0 complaints1516 years old: 1 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 89 of 90 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 13 complaints020,000 - 40,000 miles: 6 complaints40,000 - 60,000 miles: 7 complaints40k60,000 - 80,000 miles: 6 complaints80,000 - 100,000 miles: 11 complaints80k100,000 - 120,000 miles: 6 complaints120,000 - 140,000 miles: 2 complaints120k140,000 - 160,000 miles: 0 complaints160,000 - 180,000 miles: 4 complaints160k180,000 - 200,000 miles: 2 complaints200,000+ miles: 4 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 61 of 90 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Air bags

25 complaint records2 crash reports
"MY SUBARU HAS THE TAKATA AIR BAG AND THERE HAS BEEN NO RECALL. SUBARU HAS NOT RESPONDED TO MY REQUEST TO REPLACE THIS DANGEROUS, DEFECTIVE AIR BAG SYSTEM. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Speed control

20 complaint records7 crash reports
"UNINTENDED ACCELERATION. NOT DRIVER ERROR, NOT STUCK FLOORMAT. VEHICLE STARTED ACCELERATING ABOVE 7 ON THE TACHOMETER. PUSHED IN CLUTCH OF COURSE. STOPPED WITH CLUTCH IN AND VEHICLE JUST KEPT REVVING HIGHER. SHUT OFF CAR AND RESTARTED LATER. TERRIFYING...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse speed control parts in the directory →

Engine & cooling

16 complaint records1 fire report1 crash report
"ON TWO SEPARATE OCCASIONS THE VEHICLE COMMENCES TO SURGE AND LURCH FORWARD WHILE APPLYING THE BRAKES. CONSUMER WAS ABLE TO CONTROL THE VEHICLE WITHOUT ANY INCIDENTS. THE VEHICLE HAS BEEN TO THE DEALER ONCE AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *NM *TT *NM..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA15001
opened Feb 2015
OPENAir BagsAir Bag Inflator Rupture - led to recall 22V945
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the...
PE14016
opened Jun 2014
closed Mar 2015Air BagsAir Bag Inflator Rupture - led to recall 15V226000
The Office of Defects Investigation (ODI) opened PE14-016 in June 2014 based on six inflator rupture incidents involving consumer owned vehicles produced by five vehicle manufacturers.All six vehicles were operated in Florida or Puerto Rico at the time of the...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
20V003000Air BagsSubaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold,...Normally free
20V002000Air BagsSubaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or...Normally free
20V001000Air BagsSubaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold,...Normally free
16V361000Air BagsSubaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, and Baja vehicles originally sold or that have ever been registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine,...Normally free
16V359000Air BagsSubaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2006-2008 Impreza, Tribeca, 2006 Saab 9-2x, and 2003-2006 Baja vehicles originally sold or that have ever been registered in...Normally free
16V358000Air BagsSubaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or...Normally free
15V323000Air BagsSubaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Subaru Baja vehicles manufactured January 22, 2003, to July 21, 2004, 2004-2005 Impreza vehicles manufactured January 28, 2003, to May 31, 2005,...Normally free
14V763000Air BagsSubaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy and Outback vehicles, and 2003-2005 Baja vehicles sold, or ever registered, in geographic locations associated with high absolute...Normally free
Show 2 more recall campaigns
CampaignComponentSummaryRemedy
04V128000Vehicle Speed ControlON CERTAIN PASSENGER SEDANS, WAGONS, AND SPORT UTILITY VEHICLES, THE CRUISE CONTROL CABLE COULD COME OUT OF ITS TRACK ON THE CRUISE CONTROL LEVER AND LODGE ON THE CONTROL LEVER TAB WHEN THE ACCELERATOR PEDAL IS...Normally free
03V303000Fuel System, GasolineCERTAIN PASSENGER OR SPORT UTILITY VEHICLES MAY HAVE A LOOSE OR OUT OF POSITION FUEL FILLER HOSE CLAMP.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2020001
2020-01-02
Airbag23,159Issue: This recall is for certain vehicles that had an airbag inflator replaced as a part of an earlier recall campaign. This recall provides a final repair.
2019191
2019-04-18
Electrical100Issue: A problem with certain replacement ignition switches may allow the key turn out of the “ON” position while driving. This could cause the engine to turn off suddenly.
2016257
2016-05-25
Airbag10,837On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag.
2014285
2014-07-04
Airbag1,112On certain vehicles, the passenger (frontal) airbag inflator could produce excessive internal pressure during airbag deployment.
2004094
2004-03-16
Other8,953On certain Legacy, Outback H-6 3.0L and Impreza WRX 2.0L Turbo, the cruise control cable could come out of its track on the cruise control lever and lodge on the control lever tab when the accelerator pedal is released.
Show 1 more Canadian recalls
RecallSystemUnits (CA)Summary
2003198
2003-08-27
Fuel System811Certain vehicles may have a loose or out of position fuel filler hose clamp which could result in fuel leakage. Correction: Dealer will inspect and tighten the clamp on the fuel filler hose.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
SubaruNet Announcement (M
Oct 2026
Unknown Or OtherThis announcement provides information on a new software update for the Midtronics Dss and DCA machines.
13-109-26
Sep 2026
Unknown Or OtherThis bulletin provides paint code information for 2027 model year vehicles.
SubaruNet Announcement (C
Sep 2026
Unknown Or OtherThis announcement provides an update to all 2027 model year Subaru warranty coverages for wear items and adjustments.
15-304-22R
Sep 2026
Electrical SystemThis bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. This is an revised version of the original bulletin.
15-333-25R
Sep 2026
Electrical SystemThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin.
Show 55 more bulletins
BulletinTypeComponentSummary
15-308-23R
Aug 2026
Electrical SystemThis Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised version of the...
15-304-22R
Aug 2026
Electrical SystemThis Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
Article Locator
Aug 2026
Electrical SystemTechtips newsletter locator index.
15-333-25R
Aug 2026
Electrical SystemThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin
SubaruNet Annoucement (E
Jun 2026
Unknown Or OtherThis announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras.
01-167-08R
May 2026
Unknown Or OtherThis bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
SubaruNet Announcement (R
May 2026
Power TrainThis announcement provides information on the remanufactured CVT transmission program.
07-240-26R
Apr 2026
Unknown Or OtherThis Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20.
01-167-08R
Apr 2026
Unknown Or OtherThis bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
03-97-26
Apr 2026
Power TrainThis bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures.
05-97-26
Apr 2026
WheelsThis Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected.
01-167-08R
Mar 2026
Unknown Or OtherThis bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
10-105-25R
Mar 2026
Electrical SystemThis bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
15-219-18R
Mar 2026
Electrical SystemThis bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully
SubaruNet Announcement (A
Mar 2026
Electrical SystemThis announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs.
07-240-26R
Feb 2026
Electrical SystemThis Service Information Bulletin was developed to provide interim guidance for 2026 model year vehicles exhibiting DTC B2A20 with gen 4 Telematics.
10-105-25R
Feb 2026
Electrical SystemThis bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
Subaru Tech Tips Special
Jan 2026
Electrical SystemThis Subaru service and technical support line newsletter provides information on the next phase of TechShare.
Subarunet Announcement (E
Jan 2026
Unknown Or OtherThis announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated.
15-300-22R
Jan 2026
EngineThis Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES).
18-226-25R
Dec 2025
Electrical SystemThis Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis).
15-333-25
Dec 2025
Electrical SystemThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
Subaru Tech Tips (Article
Nov 2025
Unknown Or OtherSubaru service article locator.
15-130-08R
Oct 2025
Unknown Or OtherThis bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.
Subaru Tech Tips (Article
Oct 2025
Unknown Or OtherSubaru tech tips newsletter article locator.
15-308-23R
Oct 2025
Electrical SystemThis Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.
07-233-25R
Oct 2025
Electrical SystemThis Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory.
07-236-25
Oct 2025
Electrical SystemThis Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures.
15-219-18R
Sep 2025
Electrical SystemThis bulletin addresses cases when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.
10-105-25R
Sep 2025
Electrical SystemThis bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
07-233-25
Sep 2025
Electrical SystemThis Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days.
15-266-20R
Aug 2025
Electrical SystemThis Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
15-320-24R
Aug 2025
Electrical SystemThis bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
SubaruNet Announcement
Aug 2025
Electrical SystemSubaru of America, Inc. will release an OTA to perform a software update to the DCM. This is a preventive OTA.
13-108-25
Aug 2025
StructureThis bulletin provides information on paint codes for vehicles in the 2026 line up.
Subaru Service Technical
Aug 2025
Power TrainSubaru Service Technical Support Newsletter special edition.
SubaruNet Announcement
Jul 2025
Electrical SystemThis OTA is released to address Telematic functions that may stop working after a certain amount of time from the vehicle's production.
10-105-25R
Jul 2025
Electrical System"This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
SubaruNet Annoucement
Jun 2025
Unknown Or OtherThis announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000 Battery Diagnostic tool.
15-251-19R
Jun 2025
Electrical SystemThis Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
SubaruNet Announcement (S
Jun 2025
Unknown Or OtherThis announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message center.
10-105-25R
Jun 2025
Electrical SystemThis Service Information bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
01-168-09R
May 2025
Unknown Or OtherThe purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
10-105-25R
May 2025
Electrical SystemThis bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
15-251-19R
Apr 2025
Electrical SystemThis Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
02-192-24R
Apr 2025
EngineThis Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
14-31-25
Mar 2025
Unknown Or OtherThis Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to retailers of the SOA321152 and SOA321153 Terminal Test Kits.
09-51-08R
Mar 2025
EngineThe purpose of this bulletin is to advise of SOA’s revised Catalytic Converter Recycling Program shipping procedure.
15-304-22R
Mar 2025
Electrical SystemThis Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns.
01-167-08R
Mar 2025
Unknown Or OtherThis bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
15-219-18R
Mar 2025
Electrical SystemWhen attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.
15-251-19R
Feb 2025
Electrical System"This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16."
Subarunet Announcement
Jan 2025
Unknown Or OtherThis announcement is in regard to special service tool shipment will be shipped directly to the Subar retailers during February.
RC5 Head Unit OTA
Jan 2025
Electrical SystemA head unit OTA will be available via cellular network for Mid and High Grade CP1.5 head units.
07-59-07R
Dec 2024
Exterior LightingThis bulletin is for information purposes only.The bulletin adresses design changes of the headlamps and rear combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.

Showing 60 of 183 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  2. Test the throttle response and the cruise control on an open road.A surge, a hang in engine speed after lifting off, or cruise that will not set or cancel cleanly are the speed-control complaints on this vehicle.
  3. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 10 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Subaru Outback →