Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Odometer when the failure occurred
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Power train
Body & structure
Engine & cooling
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| RQ19005 opened Dec 2019 | closed Feb 2022 | Structure | Door Latch Failures - led to recall 20V331000 In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford... |
| EA15002 opened Feb 2015 | closed Nov 2015 | Structure | Door Latch Failure - led to recall 20E010000 The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta, MY 2013 Ford Fusion and MY 2013 Lincoln MKZ vehicles. |
| PE14028 opened Sep 2014 | closed Mar 2015 | Latches/Locks/Linkages | Door Latch Failure - led to recall 20E010000 On September 11, 2014 the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE14-028) to investigate claims of doors failing to latch and/or inadvertently opening on model year (MY) 2011-2013 Ford Fiesta vehicles. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 20V331000 | Latches/Locks/Linkages | Ford Motor Company (Ford) is recalling certain 2011-2014 Fiesta, 2013-2014 Fusion, 2015 Mustang, 2013-2015 Escape and C-Max, 2012-2015 Focus, 2014-2016 Transit Connect, 2013-2014 Lincoln MKZ, and 2015 MKC vehicles. | Normally free |
| 15V246000 | Latches/Locks/Linkages | Ford Motor Company (Ford) notified the agency on April 23, 2015, that they are recalling certain model year 2013-2014 Ford Fusion and Lincoln MKZ vehicles manufactured July 1, 2012, to May 31, 2013, and 2012-2014 Fiesta... | Normally free |
| 12V488000 | Air Bags | Ford is recalling certain model year 2011-2013 Fiesta vehicles, manufactured from November 3, 2009 through September 21, 2012. The vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) No. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2019432 2019-08-27 | Electrical | 13,564 | Issue: On certain cars, water and road debris can enter the battery junction box. This could result in corrosion of some electrical components. |
| 2015175 2015-04-24 | Structure | 50,681 | On certain vehicles, the door latches may have a broken pawl spring tab. This could result in the door not latching correctly. As a result, doors which appear to be latched could unlatch while driving. |
| 2012332 2012-10-01 | Airbag | 27,967 | On certain vehicles, the Restraint Control Module will turn OFF the right side air curtain, as well as the front passenger seat-mounted side airbag, when the Occupant Classification System (OCS) senses the right front seat is not occupied. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| SSM 54601 Feb 2026 | Electrical System | Ford and Lincoln vehicles equipped with wired keyless entry keypad systems and accessory wireless keyless entry keypad systems may or may not come with a wallet card containing the master code. | |
| SSM 53040 Oct 2024 | Unknown Or Other | While performing a transmission repair on some 2012-2024 Ford and Lincoln vehicles, a transmission seal kit may be on backorder due to supply chain interruptions. | |
| SSM 52476 Apr 2024 | Equipment | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. | |
| 14M02 S7 May 2023 | Power Train | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT âÃÂâ Due to ongoing limited part availability,... | |
| SSM 51536 Apr 2023 | Structure | For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 22N11 Jan 2023 | Engine And Engine Cooling | Certain 2011-2013 Model Year Fiesta Vehicles Operated in the USA Corrosion States Battery Junction Box Clean and Seal In some of the affected vehicles, the position of the Battery Junction Box (BJB) in the engine compartment is subject to unanticipated direct road water splash... | |
| 14M02 06 Nov 2022 | Equipment | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission; Transmission Control Module Extended Warranty Coverage REASON FOR THIS SUPPLEMENT Non-Ford Part Usage: ⢠Vehicles that are still covered... | |
| 14M02-S5 Jul 2021 | Power Train | Ford is extending the warranty coverage on the DPS6 automatic transmission TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs first. | |
| 20B22-S4 Sep 2020 | Power Train | This customer satisfaction program updates the TCM software in affected vehicles to provide improved detection and over warning of electrical circuit failures in the TCM. | |
| SSM 49130 Aug 2020 | Equipment | Some 2011-2019 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, 'Contact Hotline message', odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. | |
| 19B22 Mar 2020 | Equipment | In some of the affected vehicles, moisture and debris containing road de-icing salts may enter the BJB through the BJB cover and base. This could result in corrosion inside the BJB for vehicles operated extensively in the USA corrosion States. | |
| 14M01-S7 Aug 2019 | Power Train | Certain 2011 through 2014 Model Year Fiesta and Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension | |
| 14M02-S4 Aug 2019 | Power Train | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage | |
| 19N07-S1 Aug 2019 | Power Train | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Service Warranty Coverage | |
| 15B22-S3 Aug 2019 | Power Train | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Reprogramming for Overt TCM Failure Warning | |
| 19N07 Aug 2019 | Power Train | Certain 2011 through 2015 Model Year Fiesta and 2012 through 2014 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission - Transmission Control Module Extended Warranty Coverage | |
| SSM 48130 Aug 2019 | Visibility | Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. | |
| SSM 48123 Aug 2019 | Electrical System | For Ford and Lincoln vehicles that require positive or negative battery terminal replacement, it is not necessary to replace the complete battery cable harness (14300 and 14301) for this concern. | |
| DPS6 Dealer Com. Jul 2019 | Power Train | Short-Term DPS6 Dealer Customer Handling Direction | |
| SSM 47976 May 2019 | Power Train | On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. | |
| SSM 47563 Oct 2018 | Engine | Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. | |
| SSM 47409 Jul 2018 | Electrical System | Some 2011-2018 Fiesta vehicles may exhibit various concerns following IPC replacement. Symptoms may include: no crank, Contact Hotline message, odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. | |
| tsb18-2185 Jul 2018 | Electrical System | This article supersedes TSB 18-2024 to update the model years. Some 2011-2018 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and screen assemblies. | |
| SSM 47201 Mar 2018 | Equipment | Replacing the original equipment SYNC/Navigation system with either an aftermarket SYNC/Navigation kit or modifying original SYNC/Navigation parts to provide additional features is not recommended nor supported on any Ford, Mercury or Lincoln vehicle. | |
| SSM 47080 Feb 2018 | Equipment | 2010-2018 various vehicles equipped with SYNC or SYNC 3 may not function when attempting to find or use the Spotify app via AppLink. As of an update released on 1/15/2018 Spotify will no longer be supporting their AppLink integration. | |
| SSM 47060 Feb 2018 | Equipment | The procedure in video has not changed. The new screen (D2BZ-18D395-A) installation is the same as the previous level part used in the video. The video is located under GSB G0000060. | |
| TSB18-2024 Jan 2018 | Equipment | Some 2011-2017 Fiesta vehicles may exhibit a lack of heat resulting from a frozen blower motor. This may be caused by snow entering through the cowl panel grille and prior screen assemblies. | |
| SSM 47002 Jan 2018 | Electrical System | Some 2011-2017 Fiesta vehicles may exhibit various concerns following IPC replacement including odometer displaying incorrect English or Metric units and/or diagnostic trouble code (DTC) U2101 in multiple modules. | |
| SSM 47009 Jan 2018 | Equipment | The Accessory (Wireless) Keyless Entry Keypad can only be used with vehicles that are factory built with Remote Keyless Entry (RKE). | |
| 14M02-S3 Feb 2017 | Power Train | CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2016 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION - TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE | |
| SSM 46358 Feb 2017 | Power Train | 2011-2017 FIESTA AND 2012-2017 FOCUS SERVICE PIGTAIL FOR TRANSMISSION CONTROL MODULE CONNECTOR C1750A IS AVAILABLE. IF REPAIRS ARE NEEDED USE PART NUMBER FU2Z-14S411-VA. REPLACEMENT OF WIRING HARNESS 12A581 IS NO LONGER REQUIRED WHEN THIS CONNECTOR NEEDS SERVICING. | |
| SSM 46295 Jan 2017 | Engine | TO HELP DIFFERENTIATE ENGINE OIL LEAKS FROM OTHER POSSIBLE SOURCES, A NEW WHITE-COLORED FLUORESCENT ENGINE OIL DYE IS AVAILABLE. WORKSHOP MANUAL (WSM), SECTION 303-00 HAS BEEN REVISED TO REFERENCE THE NEW WHITE-COLORED DYE. | |
| SSM 46210 Nov 2016 | Steering | SOME 2010-2016 EPAS EQUIPPED VEHICLES MAY EXHIBIT STEERING RELATED NOISES. THE WORKSHOP MANUAL (WSM) DIAGNOSTIC PROCEDURES HAVE BEEN UPDATED IN SECTION 211-02. WHEN DIAGNOSING AND REPAIRING EPAS STEERING NOISES USE THE UPDATED PROCEDURES. | |
| SSM 46132 Oct 2016 | Service Brakes | SOME 2008-2017 FORD/MERCURY/LINCOLN VEHICLES EQUIPPED WITH SYNC MAY GENERATE A VHR THAT IDENTIFIES A CONCERN WITH THE BRAKES AND SUSPENSION CATEGORY INDICATING SERVICE IS REQUIRED DUE TO A BRAKE SYSTEM WARNING LAMP BEING ILLUMINATED. | |
| SSM 46102 Sep 2016 | Seat Belts | Some vehicles may have a concern where the safety belt retractor webbing does not extract from the stowed position or exhibits excessive pressure on the occupant during use. This may be due to a normal condition which happens when the seatbelt retracts at a high rate of speed. | |
| TSB 16-0129 Sep 2016 | Power Train | Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. | |
| SSM 46085 Sep 2016 | Engine And Engine Cooling | The Powertrain Control/Emissions Diagnosis (PC/ED) manual has been revised for diagnosing electronic throttle bodies (ETBs). The ETC_ACT and ETC_DSD PIDs should not used to diagnose possible ETB concerns. | |
| TSB16-0109 Aug 2016 | Power Train | SOME 2011-2015 FIESTA VEHICLES BUILT ON OR BEFORE 10/15/2014 AND 2012-2016 FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION MAY EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER ON LIGHT ACCELERATION. | |
| 14M01-S6 Aug 2016 | Power Train | CERTAIN 2011 THROUGH 2014 MODEL YEAR FIESTA AND FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION - TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION. | |
| 15B22-S2 Aug 2016 | Power Train | CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2014 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION - TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING. | |
| SSM 45941 Jul 2016 | Power Train | 2011-2016 FIESTA AND 2012-2016 FOCUS WITH DPS6 TRANSMISSION HAVE A NEW CLUTCH AVAILABLE. THIS CHANGE AFFECTS TCM/PCM CALIBRATIONS. | |
| 15B22-S1 Jun 2016 | Power Train | CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2014 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION - TRANSMISSION CONTROL MODULE REPROGRAMMING FOR OVERT TCM FAILURE WARNING | |
| 14M02-S2 Jun 2016 | Power Train | CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION - TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE | |
| SSM-45854 May 2016 | Equipment | DIAGNOSTIC TROUBLE CODE (DTC) P081C UNABLE TO CLEAR | |
| SSM-45815 May 2016 | Power Train | AIR CONDITIONING (A/C) INOPERATIVE - DIAGNOSTIC TROUBLE CODE (DTC) P0645 | |
| 16B02M Apr 2016 | Electrical System | 49 CFR Part 579.5 Monthly Communications - March 2016 | |
| 16-0044 Mar 2016 | Power Train | DPS6 - NO START AND/OR TRANSMISSION ENGAGEMENT OR LOSS OF POWER WITH DTCS U0100, U0101, U1013, U3003 AND/OR P0606 ISSUE Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while... | |
| TSB160044 Mar 2016 | Power Train | DPS6 - no satart and/or transmission engagement or loss of power with DTCS u0100, U00101, U1013, U3003 AND/OR P0606 | |
| 14M01 Mar 2016 | Power Train | SUMMARY TO BE PROVIDED ON A FUTURE DATE. | |
| 14M01S5 Mar 2016 | Power Train | Customer satisfaction Program 14M01 - Supplement #5 Certain 2011 thr ough 2014 Model Year Fies ta and Focus vehicles equipped with a DKPS6 Automatic Transmission Transmission Clautch Shudder/Transmission Input Shaft Seal warranty Extension | |
| TSB-14-0131 Sep 2015 | Power Train | FORD: ON SOME VEHICLES, WITH LIGHT ACCELERATION, TRANSMISSION CLUTCH WOULD SHUDDER, EXCESSIVELY, AND POSSIBLY WOULD LEAK TRANSMISSION FLUID FROM CLUTCH HOUSING. MODEL 2011-14 FIESTA, FOCUS. *PE UPDATED 9/25/2015 *CN | |
| 14M01 Aug 2015 | Power Train | THIS TSB CONTAINS AN OWNER LETTER. SEE DOCUMENT SEARCH BUTTON. FORD 2011 THROUGH 2014 FIESTA AND FOCUS VEHICLES: SERVICE BULLETIN REGARDING EXCESSIVE TRANSMISION CLUTCH AND TRANSMISSION LEAK WARRANTY EXTENSION. *LJ UPDATED 10/08/2015 *CN | |
| TSB15-0120 Aug 2015 | Power Train | FORD: 2012-2015 FOCUS AND 2011-2015 FIESTA MAY EXHIBIT TRANSMISSION FLUID LEAKAGE AND EXCESSIVE TRANSMISSION CLUTCH SHUDDER ON LIGHT ACCELERATION ON VEHICLES THAT HAVE A DPS6 AUTOMATIC TRANSMISSION *CN | |
| TSB15-0121 Aug 2015 | Power Train | FORD: 2011-2015 FIESTA AND 2012-2015 FOCUS MAY SHOW CONCERNS OF LOSS OF TRANSMISSION ENGAGEMENT WHILE DRIVING OR LOSS OF POWER *CN | |
| SB-14M02-SUP2 Aug 2015 | Power Train | SUMMARY TO BE PROVIDED ON A FUTURE DATE. | |
| TSB-15-0120 Aug 2015 | Power Train | SUMMARY TO BE PROVIDED ON A FUTURE DATE. | |
| CSP-15B-22 Aug 2015 | Electrical System | SUMMARY TO BE PROVIDED ON A FUTURE DATE. | |
| SB-15B22 Aug 2015 | Power Train | ON CERTAIN VEHICLES, TRANSMISSION CONTROL MODULE (TCM) HAD DEVELOPED ELECTRICAL CIRCUIT FAILURES, RESULTING IN AN INTERMITTENT TRANSMISSION ENGAGEMENT LOSS WHILE DRIVING OR A LACK OF POWER OR NO START AND SOFTWARE NEEDS TO BE REPLACED *CN | |
| 44863 Jul 2015 | Visibility | FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA | |
| ASI-45134 May 2015 | Electrical System | FORD: SOME VEHICLES EXPERIENCE INCORRECT DISPLAYS OF ENGLISH OR METRIC UNITS ODOMETER AND NEED INSTRUMENT PANEL CLUSTER (IPC) RECONFIGURED AND REPLACED. MODEL 2011-15 FIESTA. *PE |
Showing 60 of 82 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Walk the body slowly in daylight.Panel gaps, rust at the rockers and wheel arches, and cracked trim are this vehicle's structure complaints. Open and close the liftgate or trunk and look at the latch area.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Run the VIN against open recalls before you negotiate.This vehicle has 3 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ford Fiesta →