Fuel
Electricity
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 69 of 69 complaints with a usable failure date.
Odometer when the failure occurred
Owner-reported mileage at failure, in 20,000-mile bands. Based on 63 of 69 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Power train
37 complaint records1 crash report
"CAR STOPPED ON MOTION WITH AN ALARM STOP SAFELY NOW, WHEELS LOST POWER, STEERING WHEEL WAS ABLE TO FUNCTION SO CAR HAD TO BE PUSHED TO THE SIDE OF THE ROAD...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →
Electrical system
27 complaint records
"WHILE TRAVELING DOWN THE FREEWAY, DECELERATING TO CHANGE LANES THE STOP SAFELY NOW MESSAGE APPEARED AND THE CAR LOST POWER. THIS IS A RE-OCCURRENCE AND THE DEALER IS WORKING TO RESOLVE IT. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Engine & cooling
16 complaint records
"WHILE TRAVELING DOWN THE FREEWAY, DECELERATING TO CHANGE LANES THE STOP SAFELY NOW MESSAGE APPEARED AND THE CAR LOST POWER. THIS IS A RE-OCCURRENCE AND THE DEALER IS WORKING TO RESOLVE IT. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| DP22005 opened Jan 2023 | closed Aug 2023 | Electrical System | Pedestrian alert sounds - led to recall 22V063000 NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. |
| RQ19005 opened Dec 2019 | closed Feb 2022 | Structure | Door Latch Failures - led to recall 20V331000 In December 2019, the Office of Defects Investigation (ODI) opened this investigation based on 235 Vehicle Owner Questionnaires (VOQs) alleging doors failed to latch when closed, and/or inadvertently opened while driving, on model year (MY) 2012-2014 Ford... |
| PE16001 opened Jan 2016 | closed Oct 2016 | Latches/Locks/Linkages | Door Latch Failure - led to recall 16V643000 In January, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation based on consumers' allegations of doors failing to latch and/or inadvertently opening on model year (MY) 2012-2013 Ford Focus vehicles (subject vehicles).ODI has... |
| PE13031 opened Sep 2013 | closed Nov 2013 | Electrical System | Electric powertrain propulsion failure - led to recall 13V523000 In an October 28, 2013 letter to NHTSA, Ford Motor Company (Ford) submitted a recall notice identifying a defect in the Powertrain Control Module (PCM) software in approximately 2,456 model year (MY) 2012 through 2014 Ford Focus Electric vehicles manufactured... |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 18V592000 | Equipment | Ford Motor Company (Ford) is recalling certain 120V Convenience charge cords that were supplied with and sold for use with 2013-2015 Ford C-Max Energi and Fusion Energi vehicles and 2012-2015 Ford Focus Electric... | Normally free |
| 13V523000 | Power Train | Ford Motor Company (Ford) is recalling certain model year 2012-2014 Focus Electric vehicles manufactured September 15, 2011, through August 23, 2013. | Normally free |
| 13V475000 | Equipment | Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2026338 2026-07-14 | Fuel System | 110,138 | Issue: On certain vehicles the recall repairs completed by a Ford dealer during recall 18S32 (Transport Canada recall no. 2018-577) may not have been done correctly. As a result, a another repair is required. |
| 2026004 2026-01-09 | Electrical | 193,627 | Issue: On certain vehicles, the engine block heater could leak coolant. If this happens, the block heater could short circuit when it's plugged in. Note: This recall only affects certain vehicles equipped with a 2.0 L engine. |
| 2019420 2019-08-21 | Other | 5,327 | Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. |
| 2019338 2019-07-08 | Fuel System | 408 | Issue: On certain vehicles repaired under recall 2018-577 (Ford Recall #18S32), the software for the Powertrain Control Module (PCM) was not properly updated. As a result, a second repair is required. |
| 2018577 2018-10-23 | Fuel System | 136,272 | On certain vehicles, the Canister Purge Valve (CPV) may stick open and cause excessive vacuum in the fuel system that could deform the fuel tank. |
Show 8 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2018443 2018-08-23 | Electrical | 1,324 | Certain plug-in hybrid and electric vehicles were supplied with a 120V convenience charge cord that may be susceptible to overheating if there is a poor connection at the electrical outlet. |
| 2016475 2016-09-27 | Structure | 9,877 | Certain vehicles equipped with manual transmissions fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 206 – Door Lock and Door Retention Components. |
| 2016432 2016-09-06 | Structure | 233,034 | On certain vehicles, the pawl spring tab in the side door latch could break. This condition typically will prevent the door from latching. |
| 2014349 2014-08-12 | Electrical | 25,382 | On certain vehicles, defective engine wiring harness splices could affect engine function, causing reduced engine power and/or hesitation, and also cause the engine to stall. |
| 2013371 2013-10-30 | Powertrain | 162 | Certain Focus Electric vehicles may experience a sudden loss of motive power while driving, which could increase the risk of a crash causing injury and/or damage to property. |
| 2013340 2013-10-02 | Electrical | 929 | Certain vehicles may not comply with the requirements of Canada Motor Vehicle Safety Standard 114 - Theft Protection and Rollaway Prevention. |
| 2013261 2013-07-31 | Lights And Instruments | 1,100 | Certain vehicles equipped with high-intensity discharge (HID) headlamps may not comply with Canada Motor Vehicle Safety Standard 108 - Lighting System and Retroreflective Devices. |
| 2013075 2013-03-06 | Structure | 859 | On certain vehicles, the left rear door child lock may not engage when the operator uses normal turning force to activate the child lock, and the operator may incorrectly believe the child lock is engaged. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| TSB 20-2140 Apr 2020 | Electrical System | Some 2012-2016 Focus Electric vehicles built on 15-Sep-2011 and through 9-Dec-2015 may exhibit a Stop Safely Now message displayed in the instrument panel cluster (IPC) message center. | |
| 19N09 Dec 2019 | Latches/Locks/Linkages | Customer Satisfaction Program 19N09 Certain 2011-2014 Model Year Edge and MKX and 2013-2014 Model Year Explorer, Flex, and MKT Vehicles Left Front Door Latch Extended Coverage | |
| SSM 48243 Oct 2019 | Electrical System | Some 2012-2016 Focus Electric vehicles may abort the battery energy control module (BECM) on demand self-test but pass the network test. This is the result of a module software limitation and does not indicate an issue is present in the BECM. | |
| SSM 47563 Oct 2018 | Equipment | Some 2011-2014 Fiesta and 2012-2014 Focus vehicles equipped with a DPS6 transmission may experience a fluid leak between the engine and transmission. Be aware that the engine oil and DPS6 transmission fluid are similar in color and texture. | |
| tsb18-2216 Jul 2018 | Equipment | Some 2012-2018 Focus Electric, 2013-2017 C-Max Energi, and 2013-2018 Fusion Energi plug-in hybrid electric vehicles (PHEV) may exhibit the high voltage (HV) battery failing to charge while connected to the second Generation 120-volt electric vehicle service equipment (EVSE)... |
Show 20 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| SSM 47428 Jul 2018 | Electrical System | Some 2013-2018 Fusion Energi, 2012-2018 Focus Electric and 2013-2017 C-MAX Energi vehicles equipped with a TCU built on or before 11-Oct-2017 may exhibit a discharged battery, inoperative remote features via MyFord Mobile app, incomplete user authorization and/or accessory... | |
| TSB18-2062 Feb 2018 | Electrical System | Some 2012-2014 Focus vehicles equipped with a 2.0L gasoline direct injection (GDI) engine may exhibit concerns of engine runs rough, crank no-start, loss of power, loss of engine RPM, and/or illuminated MIL with diagnostic trouble codes (DTCs) P0122, P0222, P0320, P0322, P0327,... | |
| SSM 46371 Feb 2017 | Electrical System | SOME 2012-2017 FOCUS ELECTRIC/2013-2017 CMAX ENERGI/FUSION ENERGI/2015-2017 MKC/MKZ/2016-2017 MKX AND 2017 CONTINENTAL VEHICLES OPERATING WITH A 3G TCU ON OR BEFORE 16-JAN-2017 MAY NOT RESPOND TO CUSTOMERS REMOTE COMMANDS VIA MYLINCOLN/MYFORD MOBILE PHONE APPLICATIONS. | |
| 15N04-S2 Dec 2016 | Equipment | CERTAIN 2015 MODEL YEAR MKC AND MKZ VEHICLES EQUIPPED WITH THE RESERVE EQUIPMENT GROUP, AND CERTAIN 2012-2016 FOCUS ELECTRIC, C-MAX ENERGI, AND FUSION ENERGI VEHICLES - EMBEDDED MODEM REPLACEMENT. | |
| TSB 16-0129 Sep 2016 | Power Train | Some 2011-2016 Fiesta and 2012-2016 Focus vehicles equipped with a DPS6 transmission may exhibit intermittent concerns of loss of transmission engagement while driving, intermittent no start or a loss of power. | |
| TSB16-0109 Aug 2016 | Power Train | SOME 2011-2015 FIESTA VEHICLES BUILT ON OR BEFORE 10/15/2014 AND 2012-2016 FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION MAY EXHIBIT EXCESSIVE TRANSMISSION CLUTCH SHUDDER ON LIGHT ACCELERATION. | |
| 16B02 Mar 2016 | Electrical System | SUMMARY TO BE PROVIDED ON A FUTURE DATE. | |
| 16B02C Mar 2016 | Electrical System | Delivery Hold - Customer Satisfaction Program 16 B02 Certain 2012-2016 Model Years Focus Electric vehicles High voltage Lower battery connector corrosion. | |
| Service Mar 2016 | Equipment | Online automotive service information system for March 2016 | |
| LTR3756 Feb 2016 | Structure | 49 CFR Part 579.5 Monthly Communications - January 2016 | |
| TSB160001 Feb 2016 | Engine | 49 CFR Part 579.5 Monthly Communications - March 2016 Air bag warning light illuminated with diagnostic trouble code (DTC) B141B and/or B141C | |
| TSB15-0134 Aug 2015 | Electrical System | FORD: 2012-2015 FOCUS DISCHARGED CONCERNS EXHIBITED BY 12VOLT BATTERY ON ELECTRIC VEHICLES *CN | |
| 44863 Jul 2015 | Visibility | FORD: NO SERVICE ACTION IS RECOMMENDED FOR THIS CONDITION. PLEASE USE AT YOUR DISCRETION. VARIOUS 2010-2015 VEHICLES MAY EXPERIENCE A TURBULENCE NOISE, SIMILAR TO AN HELICOPTER NOISE, AT HIGHWAY SPEEDS WHEN THE REAR DOOR WINDOW(S) OR SUNROOF ARE OPEN. *TA | |
| 15-0031 Mar 2015 | Electrical System | FORD 2012-2014 FOCUS : CERTAIN FOCUS ELECTRIC VEHICLE ARE EXPERIENCING A MESSAGE "STOP SAFELY NOW" DIAGNOSTIC TROUBLE CODE PRESENT IN THE PCM. *LJ | |
| ASI-44718 Sep 2014 | Equipment Adaptive/Mobility | FORD: POTENTIAL DRIVING ISSUES OCCUR WHEN USING AFTERMARKET DEVICES FOR VEHICLES WITH SMART DATA LINK CONNECTOR (SDLC) AND TO CHECK FOR AFTERMARKET DEVICES AND DISCONNECT THEM FROM DATA LINK CONNECTORS AND RETEST FOR CODES PRIOR TO DIAGNOSTICS. | |
| ASI-44549 May 2014 | Electrical System | FORD: DIAGNOSTIC TROUBLE CODE (DTC) P0AA6 IN BATTERY ENERGY CONTROL MODULE (BECM), THE WRENCH AND/OR RED TRIANGLE LAMP IS ILLUMINATED AND WOULD ALSO EXPERIENCE A NO START/RUN CONDITION. MODEL 2012-2014 FOCUS ELECTRIC. *PE | |
| ASI-44451 Mar 2014 | Equipment | FORD: SOME MODEL VEHICLES MANUAL FOR POWERTRAIN CONTROL/EMISSION DIAGNOSTIC (PC/ED) HAS BEEN UPDATED REGARDING IMPROVED COOLING FAN CIRCUIT DUE TO A LACK OF AIR CONDITIONING, A MALFUNCTIONING INDICATOR LAMP (MIL) AND OVERHEATING. *PE | |
| ASI-44397 Feb 2014 | Electrical System | FORD: A MESSAGE APPEARING IN INSTRUMENT PANEL, STOP SAFELY NOW, OR WRENCH LAMP WILL ILLUMINATE, DUE TO ISOLATION FAULT OF EV BATTERY SYSTEM. MODEL 2012-2014 FOCUS ELECTRIC. *PE | |
| ASI-44302 Nov 2013 | Electrical System | FORD: AFTER BEING FULLY CHARGED, THE EV RANGE MAY BE DISPLAYED AND DISTANCE TO EMPTY FEATURE IS SIMILAR TO CONVENTIONAL GASOLINE VEHICLE AND HOW VEHICLE WAS DRIVEN PRIOR TO CHARGING BATTERY. MODEL 2012-2014 FOCUS ELECTRIC, 2013 C-MAX ENERGI, 2013-2014 FUSION ENERGI. *PE | |
| ASI-32226 May 2013 | Equipment | FORD: VEHICLES MAY RECEIVED INVALID DATA FROM ACCESSORY PROTOCOL INTERFACE MODULE (DTC U0554:00) FROM GENERIC FUNCTION MODULE DURING DIAGNOSTIC SELF TESTS. MODEL 2012-2013 FOCUS ELECTRIC, C-MAX/FUSION/MKZ HYBRID, ENERGI. *PE |
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Run the VIN against open recalls before you negotiate.This vehicle has 3 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ford Focus Electric →