Engine
3.6L 6-cyl
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 390 of 390 complaints with a usable failure date.
Odometer when the failure occurred
Owner-reported mileage at failure, in 20,000-mile bands. Based on 221 of 390 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Lighting
267 complaint records8 crash reports
"MOISTURE GETS IN LIGHTS CAUSING LIGHT TO NOT WORK PROPERLY. LIGHT DIMNESS CAUSING LOW VISIBILITY AND CAUSE ME TO WRECK MY CAR...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse lighting parts in the directory →
Electrical system
39 complaint records1 fire report1 crash report
"THE BACKUP MONITOR TOUCHSCREEN CRACKED INTO A SPIDERWEB EFFECT. I DON'T KNOW WHY BUT WAS SUDDENLY LIKE THAT AND HAS GOTTEN WORSE. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Glass & wipers
27 complaint records
"DRIVERS SIDE MIRROR DELAMINATED. CAR HAS EXACTLY 46663 MILES ON IT AND IS GARAGE KEPT. CADILLAC SAYS SORRY IT'S OUT OF WARRANTY AND WANTS ALMOST $500 TO REPLACE THIS SAFETY RELATED ITEM...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse glass & wipers parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| PE20019 opened Nov 2020 | closed Dec 2021 | Suspension | Rear Toe Link Adjuster Separation - led to recall 21V473000 On November 06, 2020, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE20-019) to assess the remedy and scope of General Motors (GM) recall 14V-571. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 21V473000DO NOT DRIVE | Suspension | General Motors, LLC (GM) is recalling certain 2010-2016 Cadillac SRX and 2011-2012 Saab 9-4X vehicles. The rear suspension toe link adjuster may not have been tightened properly, which could result in a loose toe link. | Normally free |
| 14V571000 | Suspension | General Motors LLC (GM) is recalling certain model year 2010-2015 Cadillac SRX vehicles manufactured April 14, 2009, to September 1, 2014, and 2011-2012 Saab 9-4X vehicles manufactured February 1, 2011, to September 13,... | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2021394 2021-06-24 | Suspension | 26,114 | Issue: On certain vehicles, the adjustable rear toe link may not have been properly tightened during a previous service repair. As a result, the toe link could loosen and eventually separate. |
| 2014406 2014-09-18 | Suspension | 17,481 | On certain vehicles, the rear suspension toe link jam nuts may not have been tightened to specification. If the vehicle is operated in this condition, the toe link nuts could loosen and eventually separate, allowing the rear wheel to turn... |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| PIT5698F Sep 2026 | Unknown Or Other | This PI provides Diagnostics tips on how the LIN bus works and how to diagnosis it. | |
| PIP4902W Sep 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIT3271Q Apr 2026 | Unknown Or Other | This preliminary information communicates information about how to determine if a wheel and tires size change is available. | |
| PIP4902V Mar 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIP6104 Mar 2026 | Unknown Or Other | This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| PIP4902U Jan 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIT5214G Nov 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical... | |
| 13598 Sep 2025 | Unknown Or Other | New Vehicle Monitoring Programs Section in IVH | |
| PIP6027A Aug 2025 | Unknown Or Other | Provide info on that parts restriction ending for the rear diff clutch control 19435910 | |
| PIP4902T Aug 2025 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIC5650M Aug 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. | |
| PIC6086J Jun 2025 | Unknown Or Other | This PI communicates a procedure to clean oil leaking from the rain sensor. | |
| PIP4902S Jun 2025 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| 25-NA-156 Jun 2025 | Wheels | This service bulletin provides information on Tire Sidewall Irregularities. | |
| 00-06-01-026R Jun 2025 | Engine | This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. | |
| PIT5074R May 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. | |
| PIP4964F May 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. | |
| 23-NA-153 May 2025 | Engine | The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay. | |
| PI0281L Apr 2025 | Steering | This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers. | |
| 13-02-32-001H Apr 2025 | Steering | This service bulletin provides a procedure to flush and bleed power steering system to correct a power steering noise or fluid leak concern that is caused during extremely low temperatures. | |
| 07-00-89-037W Apr 2025 | Unknown Or Other | This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. | |
| 25-NA-087 Apr 2025 | Electrical System | This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs. | |
| 13-08-116-001K Mar 2025 | Electrical System | The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them. | |
| 23-NA-001 Mar 2025 | Electrical System | This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information. | |
| 25-NA-052 Mar 2025 | Engine | This bulletin advises the technician to flush the cooling system multiple times if oil has been found in the cooling system and replace the parts that may be contaminated due to oil in system. | |
| 24-NA-098 Mar 2025 | Electrical System | This service bulletin provides information for dealers/technicians on Service Programming System (SPS) Error Codes E4398, E4399, E4401, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491, E4492, or E6961 and resolution information. | |
| 08-03-10-006I Mar 2025 | Wheels | This service bulletin provides a procedure on how to clean and resurface aluminum wheel bead seats for vehicles that have the condition of Tire Slowly Goes Flat, Tire Air Loss, Low Tire Pressure Warning Light Illuminated, Aluminum Wheel Bead Seat Corrosion. | |
| 15-06-03-001F Mar 2025 | Electrical System | This service bulletin provides information to diagnose batteries that have set for a long period of time and/or cold weather climates and testing those batteries. | |
| 17-NA-073 Mar 2025 | Unknown Or Other | This warranty administration bulletin provides information regarding the field action courtesy transportation policy. | |
| PIP6027 Feb 2025 | Unknown Or Other | This Preliminary information communicates that due to parts shortages we are resticting part number 19435910. | |
| PIP5358D Feb 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. | |
| 16-NA-109 Feb 2025 | Steering | This service bulletin provides a procedure inspecting for excess grease or Sealant on the Exterior of the steering gear due to seeing grease or sealant on certain locations on the gear. | |
| 07-00-89-037V Feb 2025 | Unknown Or Other | This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. | |
| 10-08-110-001L Jan 2025 | Vehicle Speed Control | This service bulletin provides information on proper use of floor mats. | |
| 21-NA-043 Jan 2025 | Electrical System | This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. | |
| 22-NA-074 Jan 2025 | Engine | This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. | |
| 09-06-04-026Z Jan 2025 | Power Train | This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2. | |
| 20-NA-132 Jan 2025 | Electrical System | This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. | |
| 07-00-89-037U Jan 2025 | Unknown Or Other | This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. | |
| 18-NA-263 Dec 2024 | Unknown Or Other | This warranty administration bulletin provide policy information for variable diagnostic time allowances on select labor operations (U.S. Only). | |
| PIT5074Q Dec 2024 | Unknown Or Other | This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. | |
| PIT5696H Dec 2024 | Service Brakes | This preliminary information discusses potential for a code C0010.5A to store in the brake controller which appears to be setting falsely or is induced by the customer. | |
| PIT5962B Dec 2024 | Unknown Or Other | This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses. | |
| PIT6261 Dec 2024 | Unknown Or Other | This Preliminary information communicates to dealers GM is working on a solution for outdated Apps | |
| 08-07-30-035I Nov 2024 | Power Train | This service bulletin provides information on the harmful effects of ethylene glycol in transmission fluid. | |
| 19-NA-219 Nov 2024 | Engine | This diagnostic tip bulletin provides additional information on how to diagnose a possible valve, lifter or camshaft issue. | |
| 21-NA-043 Nov 2024 | Structure | This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. | |
| 04-06-01-029K Oct 2024 | Steering | This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules. | |
| PIP4723J Oct 2024 | Electrical System | This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving... | |
| PIT5698E Oct 2024 | Electrical System | This Preliminary information communicates additional information on how a LIN bus operates and diagnostic tips when working on a LIN bus. | |
| PIT5569C Oct 2024 | Electrical System | This Preliminary information communicates direction and examples when diagnosing multiple DTCs, one of which includes U**** Byte 71 DTC. | |
| PIP6015 Oct 2024 | Unknown Or Other | This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool. | |
| 10-00-89-009F Oct 2024 | Unknown Or Other | This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S). | |
| 01-06-01-011Q Oct 2024 | Engine | This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption. | |
| 20-NA-132 Oct 2024 | Electrical System | This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. | |
| 07-00-89-037T Oct 2024 | Unknown Or Other | This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. | |
| 04-06-04-051J Sep 2024 | Engine | This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive. | |
| 23-NA-219 Sep 2024 | Structure | This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories. | |
| 20-NA-138 Sep 2024 | Engine | This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management. | |
| 08-07-30-026I Sep 2024 | Power Train | This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. |
Showing 60 of 1532 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Do a full walk-around with every light on.Condensation inside a lens, a dim side, or a flickering tail light match this vehicle's lighting cluster.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the wipers and washers, and test every window.Slow or stuck regulators, streaking wipers, and windshield cracks are this vehicle's visibility complaints.
- Run the VIN against open recalls before you negotiate.This vehicle has 2 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Do not drive it home until the do-not-drive recall is confirmed repaired.At least one campaign on this vehicle carries a federal do-not-drive advisory. Confirm the repair with the dealer, by VIN, before taking delivery.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Cadillac SRX →