Federal complaints
71
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 71 of 71 complaints with a usable failure date.
Odometer when the failure occurred
Owner-reported mileage at failure, in 20,000-mile bands. Based on 46 of 71 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Electrical system
19 complaint records1 fire report2 crash reports
"2014 DODGE RAM. CONSUMER WRITES IN REGARDS TO THE HEAD RESTRAINTS, TIRE PRESSURE MONITOR CONTROL MODULE AND ELECTRICAL CIRCUIT CORROSION RECALL NOTICES. *SMD..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Brakes
15 complaint records3 crash reports
"PARKING BRAKES FREEZ IN WINTER AND WILL NOT RELEASE. THIS IS A DIESEL AND HAS NO PARK THE EVIC SCREEN SAYS TO SET BRAKE EACH TIME YOU TURN IT OFF. MY PARKING BRAKE IS NOW BROKE, DO TO THE FREEZING AND CAN NOT BE SET...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →
Power train
14 complaint records
"TRANSMISSION PUMP FAILURE AT 78K MILES. THE TRANSMISSION IS A TOTAL LOSS . I WAS TOLD FCA HAS A 2K "CORE CHARGE" FOR THE TRANSMISSION, THEY KNOW SOMETHING IS WRONG..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 20V582000 | Power Train | Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. | Normally free |
| 20V036000 | Power Train | Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform... | Normally free |
| 19V333000 | Seats | New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. | Normally free |
| 19V313000 | Seats | Mobility Transportation Services (MobilityTrans) is recalling certain 2014-2018 Ford Transit and Ram Promaster vehicles and 2014-2015 Ford Econoline vehicles modified to be equipped with Freedman GO-ES Foldaway Seats,... | Normally free |
| 17V824000 | Equipment | Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. | Normally free |
| 17V273000 | Equipment | Chrysler (FCA US LLC) is recalling certain 2014-2017 Ram ProMaster vehicles. The sun visor, dashboard labels, and owner's manuals incorrectly state that the vehicles are equipped with frontal driver and passenger... | Normally free |
| 16V253000 | Exterior Lighting | Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1,... | Normally free |
| 14V633000 | Tires | Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013, to August 22, 2014. | Normally free |
Show 4 more recall campaigns
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 14V533000 | Seats | Chrysler Group LLC (Chrysler) is recalling all model year 2014 Ram ProMaster vans manufactured July 1, 2013, to August 26, 2014. | Normally free |
| 14V294000 | Exterior Lighting | Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured April 23, 2013 to May 22, 2014. | Normally free |
| 14V034000 | Service Brakes, Hydraulic | Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through November 15, 2013. | Normally free |
| 14V032000 | Vehicle Speed Control | Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Ram ProMaster vehicles manufactured July 1, 2013, through December 10, 2013. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2020022 2020-01-23 | Powertrain | 19,877 | Issue: On certain vehicles equipped with a 3.6 L engine, the transmission gear shift cable may have been damaged during vehicle assembly. As a result, the shift cable could disconnect from the transmission. |
| 2017663 2017-12-22 | Accessories | 7,391 | On certain vehicles equipped with the Roadside Emergency Kit containing a Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. |
| 2017226 2017-04-26 | Label | 9,987 | Certain vehicles may fail to comply with the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 208 - Occupant Protection in Frontal Impacts. |
| 2016193 2016-04-29 | Lights And Instruments | 9,022 | *** This notice is provided for information purposes only as the subject equipment is not regulated under the Motor Vehicle Safety Act *** A safety defect may exist in some aftermarket Trailer Tow Light Control Modules supplied by Mopar as... |
Show 4 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2014385 2014-09-09 | Seats And Restraints | 2,400 | Certain vehicles may fail to conform to Canada Motor Vehicle Safety Standard (CMVSS) 202 - Head Restraints. The head restraint backset may exceed the maximum measurement limit of 55cm specified in the standard. |
| 2014208 2014-06-04 | Electrical | 2,430 | On some vehicles, water ingress around the in-floor battery cover and door footwell trim could cause electrical circuit corrosion, potentially causing the engine to stall resulting in a loss of motive power and could also disable the... |
| 2014033 2014-02-05 | Powertrain | 1,437 | On certain vehicles, the accelerator pedal may stick in the wide open position if the driver applies an angled downward force on the pedal. |
| 2014034 2014-02-05 | Brakes | 1,084 | On certain vehicles, brake hoses may have been damaged during vehicle assembly and could leak, causing reduced braking capability, increased stopping distances and increasing the risk of a crash causing injury and/or damage to property. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| S1623000028 Rev. K Jun 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.J Jun 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.I May 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.H Apr 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 109614 Jan 2026 | Engine | STARTER - ENGINE |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 109512 Jan 2026 | Engine | STARTER - ENGINE | |
| 9100645 Aug 2025 | Unknown Or Other | Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only. | |
| 9100653 Aug 2025 | Unknown Or Other | Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only. | |
| S2525000001 Apr 2025 | Unknown Or Other | Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Codes (DTCs) P22A1 – NOx Sensor Circuit High, Bank 1 Sensor 2, and P20EE – NOx Catalyst Efficiency Below Threshold, Setting. | |
| 104087 Apr 2025 | Unknown Or Other | ACTUATOR - A/C AND HEATER | |
| 103954 Apr 2025 | Unknown Or Other | ACTUATOR - A/C AND HEATER | |
| 103617 Mar 2025 | Engine | STARTER - ENGINE | |
| 9100436 Dec 2024 | Power Train | TRANSMISSION KIT With Torque Converter 62TE Transmission Mounting Kit, for replacing the existing transmission assembly for Part numbers R8210327A$, the mounting kit must be used and bolts and bracket must be replaced. | |
| S2418000011 Sep 2024 | Power Train | Malfunction Indicator Lamp (MIL) Illumination. Diagnostic Trouble Codes (DTCs) U37B8-No Description Available, And P20EE-SCR NOx Catalyst Efficiency Below Threshold, Set. | |
| S2419000001 Jun 2024 | Steering | Low Pressure Power Steering Line Servicing For Leak Concerns. | |
| 98455 Jun 2024 | Service Brakes | PAD KIT - FRONT DISC BRAKE | |
| S1408000384 Jan 2024 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S1525000009 Nov 2023 | Engine And Engine Cooling | Updated Diagnostic Trouble Code (DTC) P2BA9 ? Insufficient Reductant Quality, ?Service Diesel Exhaust Fluid (DEF) System? Message Reset Procedure. | |
| 9100229 Sep 2023 | Suspension | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. | |
| 9100226 Sep 2023 | Electrical System | Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. | |
| 93023 Aug 2023 | Equipment | Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B) | |
| 93120 Aug 2023 | Equipment | FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC | |
| 9100206 Aug 2023 | Structure | FLOOR FRONT CARPET As of August 16, 2023, the front carpet is no longer standard, claims for shortages and errors will be denied. | |
| 92920 Aug 2023 | Engine And Engine Cooling | Warranty Bulletin D-23-16, (XB0) Emission Control System Components - Select 2014-2016 RAM Promaster (VF) | |
| 92927 Aug 2023 | Engine And Engine Cooling | FCA Caribbean Warranty Bulletin ID-23-19, (XB0) Emission Control System Components - Select 2014-2016 RAM Promaster (VF) | |
| 2500323 Aug 2023 | Fuel System | 3.0L Diesel Emissions Warranty Extension XB0 Possible Malfunction Indicator Lamp (MIL) illumination after installation of updated engine calibrations. | |
| RecallV97 Aug 2023 | Engine And Engine Cooling | Emissions Recall V97 - 3.0L Diesel Emissions | |
| RecallZC0 Aug 2023 | Fuel System | Emissions Recall ZC0 - 3.0L Diesel Emissions | |
| 9100196 Jul 2023 | Equipment | Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used | |
| 0700723 May 2023 | Engine And Engine Cooling | Water Quality When Mixed With Engine Coolant | |
| 2305523 May 2023 | Structure | Check Strap Webbing Kit on Driver?s Side Front Door The repair eliminates the over swing when opening the driver?s side door. This bulletin involves installing a webbing kit on the front left driver?s door for the door check strap. | |
| 1804823 Apr 2023 | Engine And Engine Cooling | wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK | |
| 9003357a Feb 2023 | Engine And Engine Cooling | ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. | |
| 9003357 Feb 2023 | Engine And Engine Cooling | ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. | |
| S1408000384 Feb 2023 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| 9100098 Jan 2023 | Structure | D-Pillar Upper LT,D-Pillar Upper RT,Plug Retractor C-Pillar Plasti Beginning 2023 Model Year the D-Pillar Trims are no longer included in the original vehicle build. Warranty claims for shortage and error will be subject to change back. | |
| 08-231-22 Dec 2022 | Visibility | Flash: Heating, Ventilation and Air Conditioning (HVAC) Module Updates This bulletin involves reprogramming the HVAC control module with the latest available software. | |
| 3100122 Aug 2022 | Structure | Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels and structural... | |
| 9004256 Jun 2022 | Structure | CHECK, Front Door When servicing the Check strap or hinge please follow TSB 23-019-22 to protect against additional component failure. | |
| 23-019-22 May 2022 | Seat Belts | Check Strap Webbing Kit on Driver?s Side Front Door This bulletin involves installing a webbing kit on the front left driver?s door for the door check strap. The repair eliminates the over swing when opening the driver?s side door. | |
| S2209000004 Apr 2022 | Engine And Engine Cooling | If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils. | |
| 9004497 Mar 2022 | Power Train | SHAFT, Axle Half (Right/Left) There is a Boot Repair Kit available for this half shaft. Please review TSB 03-002-22 for information on the Boot Repair Kit. | |
| 0300222 Mar 2022 | Engine | Outer Half Shaft Boot Replacement | |
| 9003453 Aug 2021 | Suspension | Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME... | |
| S1708000013 Aug 2021 | Electrical System | Key Cannot Be Removed From Ignition, Or No Start concerns | |
| S1708000013RevB Aug 2021 | Electrical System | Key Cannot Be Removed From Ignition, Or No Start concerns | |
| S2109000004 Jul 2021 | Engine And Engine Cooling | Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle. | |
| 9004330 Jun 2021 | Power Train | PLATE, TORQUE CONVERTER DRIVE For 3.6L with 62TE NOTE: FOR ALL PROMASTER VF 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS Part Number 06511385A$ ARE ONE TIME USEAGE & MUST BE REPLACED &... | |
| 9003453 Jun 2021 | Engine And Engine Cooling | Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME... | |
| 9004386 Jun 2021 | Electrical System | WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content | |
| S2123000040 May 2021 | Visibility | Wind Or Whistle Noise From Windshield | |
| S1823000037 Rev. May 2021 | Visibility | Outside Power Folding Mirror Shakes Vibrates Or Is Loose | |
| S1823000037 May 2021 | Power Train | Outside Power Folding Mirror Shakes Vibrates Or Is Loose | |
| S1809000007 Rev. May 2021 | Engine And Engine Cooling | Customer Complaint May Include Engine Oil Leak Or Consumption | |
| S1809000007 May 2021 | Engine | Customer Complaint May Include Engine Oil Leak Or Consumption | |
| S1821000001 Apr 2021 | Power Train | Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders | |
| 9003453 Apr 2021 | Suspension | Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME... | |
| 9004009 Apr 2021 | Power Train | Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. | |
| S2121000005 Apr 2021 | Power Train | 62TE 6-Speed Transmission Cracked Torque Converter (TC) Piston Repair Index, To Aid In Diagnosis And Repair | |
| 9003453 Mar 2021 | Power Train | Transmission,Trans Oil Pump,Torque Converter, Flexplate, Rear Seal, Engine NOTE: FOR ALL PROMASTER (VF) 3.6L/62TE EQUIPPED VEHICLES: IF THE TRANSMISSION BRACKET TO THE TRANSMISSION CASE FASTENERS ARE REMOVED DURING SERVICING, THE FASTENERS (Part Number 06511385A$) ARE ONE TIME... |
Showing 60 of 306 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Run the VIN against open recalls before you negotiate.This vehicle has 12 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ram Promaster →