Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Odometer when the failure occurred
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Engine & cooling
Electrical system
Fuel system
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| EA21002 opened Sep 2021 | OPEN | Air Bags | Desiccated Air Bag Inflator Rupture From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 24V608000 | Engine And Engine Cooling | BMW of North America, LLC. (BMW) is recalling certain 2012-2015 X1 sDrive28i, X1 xDrive28i, 2012-2016 Z4 sDrive28i, 528i, 528i xDrive, 328i, 328xi, 2016-2018 X5 xdrive 40e, 2014-2016 228i, 228xi, 428i, 428i xDrive,... | Normally free |
| 24V527000 | Air Bags | BMW of North America, LLC (BMW) is recalling certain 2015 6 Series Gran Coupe, 2014 5 Series Gran Turismo, 2014 5 Series Sedan, 2015 6 Series Convertible, 2015 6 Series Coupe, 2014 X5, 2013-2014 X3, 2014-2015 3 Series... | Normally free |
| 24V288000 | Air Bags | BMW of North America, LLC (BMW) is recalling certain 2014-2015 2 Series Coupe (228i, 228i xDrive, M235i), 3 Series Sedan (320i, 320i xDrive, 328i, 328i xDrive, 335i, 335i xDrive, M3, 328d, 328d xDrive), 4 Series Coupe... | Normally free |
| 15V520000 | Exterior Lighting | BMW North America, LLC (BMW) is recalling certain model year 2012-2015 320i, 320xi, 328i, 328xi, 335i, 335xi, and ActiveHybrid3 vehicles manufactured October 20, 2011, to June 22, 2015, 2014-2015 328xi Sports Wagon... | Normally free |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| B010322 Oct 2024 | WARRANTY EXTENSION | Fuel/Propulsion System | Fuel tank limited warranty for leakage, due to defects in materials or workmanship, has been extended to 15 years/150,000 miles as determined from the original in-service date |
| B062626 May 2026 | Engine | Inlet Hose Return | |
| B062126 Feb 2026 | Structure | Muffler Bracket Return | |
| B061626 Feb 2026 | Engine | Double Pipe Return | |
| B510819 Jan 2024 | Visibility | The basic conditions for initializing the power windows are not met. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| B611305 Jan 2024 | Electrical System | The electrical system of BMW vehicles has been subject to an ongoing development process over the last few years. This has led to increased demands being placed on the battery. | |
| B010919 Nov 2023 | Engine And Engine Cooling | DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES | |
| B514616 May 2023 | Structure | Upon opening and closing the tailgate, a creaking/groaning sound can be heard from tailgate actuator. | |
| B651523 May 2023 | Electrical System | After programming the head unit (HU-H2), activating the FSC (German word Freischaltcode) Enabling Codes repeatedly fails. | |
| B630917 Mar 2023 | Exterior Lighting | Exterior rear lights do not work. | |
| B840822 Mar 2023 | Electrical System | The 3G network in the US has been shut down. This means that only the 4G network will be available. In the 4G network, voice calls will be transferred via the Voice over LTE (VoLTE) function. | |
| B010919 Dec 2022 | Fuel System | For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle's Fuel Injectors to 10 years/120,000 miles as determined by the vehicle's original in-service date. | |
| B122519 Dec 2022 | Power Train | After an automatic engine start (MSA start), the transmission intermittently goes into the Park "P" or Neutral "N" position without any customer influence. | |
| B650414 Oct 2022 | Unknown Or Other | According to the customer, the airbag warning light was on, but it may not be illuminated when the vehicle arrives in the workshop. 1. ACSM fault code "930A60 - Seat occupancy detection, front passenger; malfunction" is stored. The fault may or may not currently be present. | |
| SIB651312 May 2022 | Electrical System | The Headunit High (HU-H), also called NBT, began replacing the Car Information Computer (CIC) on certain MY2013 vehicles with option 609 (as of 7/2012 production). This uses map North America NEXT. | |
| SIB011918 May 2022 | Engine And Engine Cooling | Component specific limited warranty extension. For the eligible vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the vehicle Nitrogen Oxide (NOx) Sensor(s) to: 10 years/120,000 miles as determined by the vehicle original in-service date. | |
| B58N20N55S55 Apr 2022 | Equipment | Component and Issue Specific Limited Emission Warranty Extension. This component-specific limited emission warranty extension applies to defects in materials or workmanship. | |
| B010722 Apr 2022 | Exterior Lighting | Component and Issue Specific Limited Emission Warranty Extension. This bulletin is notice of a limited emission warranty extension. This is NOT a notice of a Recall or Service Action. | |
| B170121 Apr 2022 | Fuel System | The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine. | |
| B170121 Feb 2022 | Engine And Engine Cooling | The quick disconnect coupling on the cylinder head coolant vent line could break at the cylinder head. This would lead to loss of coolant from the engine. | |
| B640613 Nov 2021 | Equipment | Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. | |
| B110317 Oct 2021 | Engine And Engine Cooling | For the above-referenced vehicles, BMW of North America, LLC (BMW NA) is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date. | |
| B110317 Sep 2021 | Engine And Engine Cooling | BMW of North America, LLC (BMW NA) is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date | |
| B511314 Sep 2021 | Latches/Locks/Linkages | The trunk lid/hatch does not open fully when unlatched with remote or hands-free operation. | |
| B610721 Sep 2021 | Steering | Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle,when turning the steering wheel. | |
| B110221 Sep 2021 | Power Train | With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. | |
| B110221 Jul 2021 | Equipment | With the court's FINAL approval, BMW of North America, LLC (BMW NA) has entered into a nationwide settlement with the plaintiffs in the following class action: Gelis, et al. v. Bayerische Motoren Werke Aktiengesellschaft and BMW of North America, LLC. | |
| SIB110317 Jul 2021 | Engine And Engine Cooling | BMW of North America, LLC BMW NA is extending the limited warranty for the engine timing chain and oil pump drive chain modules to: 7 years/70,000 miles as determined by the vehicle's original in-service date | |
| B040221 Jun 2021 | Equipment | Distribution of the following tool will be through the Automatic Tool Shipment Program | |
| B110120 Jun 2021 | Equipment | On rare occasions during an engine oil service, the BMW Original (Genuine) engine oil filter insert is either difficult to remove or breaks apart in the oil filter housing. | |
| B610721 Jun 2021 | Equipment Adaptive/Mobility | Groaning, scraping, or squeaking noise coming from the steering wheel area in the interior of the vehicle, when turning the steering wheel. | |
| B840221 Jun 2021 | Equipment Adaptive/Mobility | The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. | |
| B110321 May 2021 | Seats | B58 ENGINE: ENGINE OIL FILTER REMOVAL PROCEDURE AND TOOLS . A. For the B58 engines, a BMW Oil Catch special tool for use in conjunction with removing the engine oilfilter insert is now available. | |
| B840121 May 2021 | Equipment | TELEMATICS UNIT DEACTIVATION DUE TO 3G CELLULAR TECHNOLOGY DISCONTINUATION: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. | |
| B840221 May 2021 | Equipment | TELEMATICS UNIT RETROFIT TO 4G CELLULAR TECHNOLOGY: The discontinuation of 3G cellular communication for Combox, TCB 3G and ATM 3G (Telematics ControlModule) can no longer be supported by the cellular network provider starting February 2022. | |
| B121318 Feb 2021 | Engine And Engine Cooling | COMBUSTION CONTROL VALVE LIFT AT IDLE: The vehicle will run rough or hesitate when accelerating from a stationary position. | |
| B110317 Dec 2020 | Equipment | N20 AND N26 ENGINE TIMING CHAIN AND OIL PUMP DRIVE CHAIN: Whining noise from the lower engine area near the engine oil pump that increases frequency when increasing the engine RPM. Wear on the engine oil pump chain drive and timing chain sprockets. | |
| B640613 Dec 2020 | Equipment | ?A/C COOLING INTERMITTENT REDUCTION OF AIR FLOW: Customer may complain of reduced air flow when the air conditioning system is operated for an extended time, usually longer than 30 minutes. The evaporator starts to freeze up. | |
| B612315 Nov 2020 | Visibility | Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full: Low Washer Fluid Warning Light is illuminated when the Washer Fluid Tank is Full.There are no faults stored in the system for the washer fluid level switch. | |
| B611820 Sep 2020 | Electrical System | BMW TURBOCORD PORTABLE EV 120 V/240 V CHARGER: The BMW-approved accessory TurboCord electric vehicle (EV) charger will not charge the vehicle. | |
| B120115 Aug 2020 | Power Train | N20 and N26 Differential Pressure Sensor Fault: 195002 Stored in DME: The Service Engine Soon (MIL) light is on with the following differential pressure sensor fault stored: 195002 - Differential pressure sensor, tank vent valve, electrical: Short circuit to ground During engine... | |
| B122219 Aug 2020 | Electrical System | EME GROUND CONNECTION MONITORING FAULTS: Check Control message (CCM ID 794): "Drive. Check as soon as possible" illuminates. Increased ground cable contact resistance at Electrical Machine Electronics (EME) due to corrosion/oxidation. | |
| B340517 Jul 2020 | Service Brakes | TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: Ticking noise coming from front wheel while cornering without brakes applied, noticeable at low speeds. The vehicle must be moving. | |
| B610419 Jul 2020 | Electrical System | VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED: The customer's vehicle does not start due to a totally discharged battery. | |
| B650709 Jul 2020 | Electrical System | NAVIGATION SYSTEM - REPORTING MISSING OR INCORRECT ROADMAP DATA: Do not replace parts and do not program the vehicle. Roads can change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. | |
| B012618 Jun 2020 | Steering | EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS LIMITED WARRANTY EXTENSION: There are front end noises when turning the steering wheel and/or there is limited power steering assist when maneuvering or parking the vehicle. | |
| B610419 Jun 2020 | Electrical System | VEHICLE DOES NOT START BATTERY TOTALLY DISCHARGED: The customer's vehicle does not start due to a totally discharged battery. | |
| B012618 May 2020 | Engine And Engine Cooling | EPS STEERING ELECTRIC MOTOR MOUNTING BOLTS - LTD WTY EXT TO 10 YRS/120000 MILES: There are front end noises when turning the steering wheel and/or there is limited power steering assist when maneuvering or parking the vehicle. | |
| B110120 May 2020 | Engine | B58C AND B58M ENGINES ENGINE OIL FILTER INSERT IS DIFFICULT TO REMOVE - REMOVAL: On rare occasions during an engine oil service the BMW Original (Genuine) engine oil filter insert is either difficult to remove or breaks apart in the oil filter housing. | |
| B130420 May 2020 | Engine And Engine Cooling | TANK VENTILATION AND MIXTURE CONTROL FAULTS STORED IN THE DME: The Engine Malfunction Warning is illuminated and one or more of the following faults are stored in the DME. | |
| B610520 May 2020 | Electrical System | CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. | |
| B121318 Apr 2020 | Engine And Engine Cooling | DME FC 21A02D - COMBUSTION CONTROL: VALVE LIFT AT IDLE This Service Information Bulletin (Revision 3) replaces SI B12 13 18 dated September 2019. The vehicle will run rough or hesitate when accelerating from a stationary position. | |
| B340517 Apr 2020 | Back Over Prevention | TICKING NOISE WHILE CORNERING WITHOUT THE BRAKES APPLIED: This Service Information Bulletin (Revision 3) replaces SI B34 05 17 dated September 2017. Ticking noise coming from front wheel while cornering without brakes applied noticeable at low speeds. The vehicle must be moving. | |
| B513016 Apr 2020 | Air Bags | TAILGATE UNINTENTIONALLY OPENS: This Service Information Bulletin (Revision 4) replaces SI B51 30 16 dated March 2018. Trunk/tailgate may open when vehicle is locked Trunk/tailgate may open while the vehicle is in motion usually after stopping such as a traffic light etc. | |
| B610520 Apr 2020 | Engine | CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER: This Service Information Bulletin (Revision 1) replaces SI B61 05 20 dated February 2020. Electrostatic discharge at standstill / start engine. | |
| B652214 Apr 2020 | Equipment | AUTOMATED ACTIVATION OF NAVIGATION SYSTEM DURING PDI/QC1: This Service Information Bulletin (Revision 2) replaces SI B65 22 14 dated October 2015. The INITIAL NAV enabling code no longer needs to be pre-ordered through the Parts department! | |
| B840214 Apr 2020 | Equipment Adaptive/Mobility | CONNECTEDDRIVE/BMW ASSIST SYSTEM DIAGNOSIS INFORMATION: This Service Information Bulletin (Revision 7) replaces SI B84 02 14 dated May 2019. ConnectedDrive/BMW Assist features are partially or completely inoperative. | |
| B110120 Feb 2020 | Engine And Engine Cooling | ENGINE OIL FILTER INSERT IS DIFFICULT TO REMOVE - REMOVAL: This Service Information Bulletin (Revision 1) replaces SI B11 01 20 dated February 2020. | |
| B123314 Feb 2020 | Engine And Engine Cooling | Fault Code 1D2008 Stored in DME: This Service Information Bulletin (Revision 5) replaces SI B12 33 14 dated February 2016. The Service Engine Soon light is on. There may also be a complaint of low heat output with lower outside temperatures. | |
| B610520 Feb 2020 | Electrical System | CCM DISPLAYED "INCREASED BATTERY DRAIN" CAUSED BY CONTROLLER. A yellow CCM (Check Control Message) ID 415 is displayed- "Increased battery drain! // Battery. Electrostatic discharge at standstill / start engine. |
Showing 60 of 453 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
- Run the VIN against open recalls before you negotiate.This vehicle has 4 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 1 warranty extension for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this BMW 328I →