Vehicles / Toyota / Prius / 2017

2017 Toyota Prius

91 federal complaints (127 component records) · 3 recall campaigns on file · 1 federal investigation · 212 service bulletins · 6 Canadian recalls
See all 28 model years of the Toyota Prius →
Engine
1.8L 4-cyl
Fuel
Regular
Drive
FWD
EPA economy
54 city / 50 hwy
Federal complaints
91
Recall campaigns
3
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Glass & wipers
17
Engine & cooling
14
Brakes
14
Speed control
13
Fuel system
12
Other
11
Electrical system
11
Body & structure
7
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 25 complaints01 years old: 22 complaints2 years old: 18 complaints3 years old: 1 complaints4 years old: 5 complaints5 years old: 3 complaints56 years old: 5 complaints7 years old: 6 complaints8 years old: 3 complaints9 years old: 1 complaints10 years old: 0 complaints1011 years old: 0 complaints12 years old: 0 complaints13 years old: 0 complaints14 years old: 0 complaints15 years old: 0 complaints1516 years old: 0 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 89 of 91 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 40 complaints020,000 - 40,000 miles: 13 complaints40,000 - 60,000 miles: 3 complaints40k60,000 - 80,000 miles: 3 complaints80,000 - 100,000 miles: 2 complaints80k100,000 - 120,000 miles: 0 complaints120,000 - 140,000 miles: 0 complaints120k140,000 - 160,000 miles: 1 complaints160,000 - 180,000 miles: 0 complaints160k180,000 - 200,000 miles: 0 complaints200,000+ miles: 1 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 63 of 91 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Glass & wipers

17 complaint records
"CAR WAS HIT BY FLYING DEBRIS WHICH PRODUCED LARGE CRACK IN WINDSHIELD. VEHICLE WAS TRAVELING DOWN TWO LANE HIGHWAY AT LEGAL SPEED...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse glass & wipers parts in the directory →

Engine & cooling

14 complaint records
"Coolant leaking into exhaust And engine also vehicle suddenly stops for no reason now engine is completely broken due to the coolant going into the motor oil..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Brakes

14 complaint records4 crash reports
"I WANT TO CHECK IF THERE IS A ISSUE WITH THE PRE COLLISION AND THE BRAKING ASSISTANCE FEATURES. MY PRIUS PRIME ROLL FORWARD DURING A IDLED STOP AND I DID NOT RECEIVE WARNING AND THE CAR DID NOT ASSIST STOP FEATURE DID NOT ENGAGE...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
DP22005
opened Jan 2023
closed Aug 2023Electrical SystemPedestrian alert sounds - led to recall 22V063000
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States.

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
18V579000Electrical SystemToyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2018 Toyota Prius vehicles.Normally free
17V295000TiresGulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris...Normally free
16V741000Parking BrakeToyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016-2017 Prius vehicles manufactured August 6, 2015, to October 3, 2016.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2021723
2021-11-24
Electrical55,683Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships.
2020284
2020-06-25
Electrical11,576Issue: The Intelligent Power Module (IPM), which is part of the hybrid drive system, could become damaged under certain driving conditions.
2019434
2019-08-28
Electrical1,226Issue: On certain vehicles, a connection in the main wire harness may have been damaged during assembly. This could cause hybrid drive system to shut down, and result in a loss of power to the drive wheels.
2018477
2018-09-05
Electrical7,200On certain vehicles, the hybrid vehicle Power Control Unit connector cover could come into contact with the wiring harness and could cause wear on the wiring insulation.
2017363
2017-07-20
Electrical39,189On certain vehicles, the electrical power cords of some dealer installed block heaters may have been improperly manufactured, causing the wires to contact each other, resulting in a short circuit.
Show 1 more Canadian recalls
RecallSystemUnits (CA)Summary
2016501
2016-10-12
Brakes2,780On certain vehicles, the parking brake cables may disengage from the crank lever at the rear caliper. This could cause the parking brake to become inoperative.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
T-SB-0051-26
Aug 2026
EngineThis bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries.
T-SB-0110-20 Rev2
Aug 2026
EngineOBSOLETE NOTICE August 20, 2026: This bulletin is now obsolete. Please see T-SB-0051-26.
T-SB-0055-24 Rev2
Jan 2026
Unknown Or OtherSome 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-TT-0790-25
Aug 2025
Electrical SystemSome customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low.
T-SB-0058-23 Rev1
Jun 2025
SERVICE CAMPAIGNElectrical SystemThe air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Show 55 more bulletins
BulletinTypeComponentSummary
T-SB-0110-20 Rev2
Dec 2024
EngineThis bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge.
T-SB-0035-24 Rev2
Dec 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24 Rev2
Dec 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24 Rev2
Dec 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0061-23 Rev2
Dec 2024
StructureToyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
T-SB-0062-23 Rev2
Dec 2024
StructureVehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc.
T-SB-0055-24 Rev1
Jul 2024
StructureSome 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-SB-0035-24 Rev1
Jul 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24 Rev1
Jul 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24 Rev1
Jul 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0055-24
Jun 2024
StructureSome 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-SB-0061-23 Rev1
May 2024
StructureToyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
T-SB-0062-23 Rev1
May 2024
StructureVehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc.
T-SB-0035-24
Apr 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24
Apr 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24
Apr 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0016-24 Rev1
Apr 2024
EngineSome 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or Open), or P210019...
T-TT-0754-24
Apr 2024
Electrical SystemCustomers have expressed concerns about the performance of Qi Wireless Chargers. Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wireless Chargers.
T-SB-0016-24
Apr 2024
EngineSome 2020 – 2024 Corolla HV, 2017 – 2022 Prius Prime, and 2016 – 2022 Prius vehicles equipped with a 2ZR-FXE engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P210015 (Throttle Actuator "A" Control Motor Circuit Short to Battery or Open), or P210019...
T-PANT-2024-004-
Mar 2024
Engine And Engine CoolingThis is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
T-PANT-2024-001-
Feb 2024
Electrical SystemPANT: Toyota is pleased to announce to all field and dealer personnel that we have launched a new part number to the Toyota Complete Maintenance Care (TCMC) Program, effective February 1, 2024.
TSB008523A
Nov 2023
Electrical SystemTSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ?
TSB008523
Nov 2023
Electrical SystemTSB: Some 2016 ? 2023 model year Toyota vehicles may exhibit a hybrid system warning lamp occurring in below-freezing temperatures (below 32°F or 0°C). After performing a Health Check, one or both of the following Diagnostic Trouble Codes (DTCs) may be present: ?P1C8449 ?
K0P_TISdownload_
Oct 2023
Electrical SystemDP: The Data Communication Module (DCM) in the subject vehicles are equipped with software to identify the location of the vehicle using the Global Positioning System (GPS) to support features of the Safety Connect system.
TSB005823
Aug 2023
VisibilityTSB: The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. Follow the procedures outlined in this service bulletin to aid in locating, inspecting, and repairing refrigerant leaks
TSB003220
Aug 2023
Vehicle Speed ControlTSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ?
T-SB-0057-18
May 2023
EquipmentTSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased.
19TE12 Dealer Pa
Dec 2022
EquipmentDP: Customer Support Program 19TE12 expired December 1, 2022.
19TE12 Technical
Dec 2022
EquipmentTI: 19TE12 Expired on December 1, 2022
T-SB-0094-21 Rev
Nov 2022
Air BagsTSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
TSB001221Rev2
Jun 2022
StructureTSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?.
TSB004522Rev1
Jun 2022
Electrical SystemTSB: Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune?
T-SB-0110-20 Rev
May 2022
EquipmentTSB: This bulletin includes basic procedures for performing a rescue charge at battery on high voltage (HV) Ni-MH and Li-ion batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the battery rescue charge.
TSB009421Rev1
May 2022
EquipmentTSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
TSB000320
May 2022
EquipmentOBSOLETE NOTICE May 02, 2022: This bulletin is now obsolete. Please see T-SB-0045-22
T-SB-0045-22
Apr 2022
EquipmentSome 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune?
TTT063620
Mar 2022
Back Over PreventionTT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions
T-SB-0012-21 Rev
Feb 2022
SeatsTSB: Some 2010 ? 2022 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?.
T-SB-0003-22
Jan 2022
Electrical SystemTSB This Service Bulletin includes guidelines meant to help determine whether to repair or replace a wire harness assembly based on damage type.
Toyota PRO19-02
Jan 2022
TiresPOL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Toyota. This information must be kept near the point of vehicle sale and be available to any customer that requests it.
T-SB-0094-21
Nov 2021
StructureTSB: Some 2005 ? 2022 model year Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-TT-0600-20 Rev
Nov 2021
EquipmentTT: Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low.
T-TT-0578-19 Rev
Oct 2021
EquipmentTT: Some customers may encounter Bluetooth® connectivity concerns such as: ?Difficulty to pair the phone. ?Intermittent Bluetooth® failure to connect to the vehicle when first turning on the vehicle.
T-TT-0663-21
Sep 2021
Lane DepartureTT: When used in conjunction with the Repair Manual, these Blind Spot Monitor, Forward Recognition Camera, and Front Millimeter Wave Radar tips leverage SSTs and readily available tools to support target placement in varying shop environments.
T-SB-0080-19 Rev
Jul 2021
EquipmentTSB: Some 2006 ? 2022 model year Toyota vehicles in particular geographic areas may exhibit a condition where the HVAC evaporator drain hose has become obstructed with an insect nest.
Toyota PRO21-UFR
May 2021
EquipmentUPDATES TO THE 2014-2021 TOYOTA UNIVERSAL FLAT RATE MANUAL
T-SB-0044-16 Obs
Mar 2021
EquipmentOBSOLETE NOTICE March 08, 2021: This bulletin is now obsolete. Please see T-SB-0012-21.
Toyota Safety Re
Mar 2021
Air BagsToyota Safety Recall and Service Campaign - Technician Certification Requirements
T-TT-0636-20 Rev
Mar 2021
Back Over PreventionTT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
T-SB-0012-21
Mar 2021
SeatsTSB: Some 2010 ? 2021 model year Toyota vehicles may exhibit paint stains after the removal of Rapgard?. The paint stains may appear to be under the clear coat but are usually under wrinkles in the Rapgard?.
T-SB-0003-20 Rev
Feb 2021
Electrical SystemTSB: Some 2016 ? 2018 model year Toyota vehicles equipped with Entune? Audio (version 01013E), Entune? Audio Plus (version 010156 or 01015C), or Entune?
T-SB-0032-20 Rev
Feb 2021
EquipmentTSB: Replacement certification labels (the vinyl label installed on the driver door or door post) and VIN plates (the metal plate riveted to dashboard) (see Figure 1) for most 1979 ?
T-TT-0636-20
Dec 2020
Service BrakesTT: Some Toyota vehicles installed with Toyota Complete Maintenance Care (TCMC) brake pads may exhibit a groan or squeak noise in various driving conditions.
T-SB-0013-19 Rev
Dec 2020
Electrical SystemTSB: Some 2016 ? 2018 model year Prius and Tacoma, 2017 ? 2018 model year Prius Prime and Sienna, and 2018 model year Camry and Camry Hybrid vehicles may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P261093 (ECM/PCM Engine Off Timer Performance No Operation)...
T-TT-0600-20 Rev
Nov 2020
EquipmentTT: Some customers may experience echoing on the line calling the vehicle when using Bluetooth Hands Free. This is caused by the phone Hands Free volume being too low.

Showing 60 of 212 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Run the wipers and washers, and test every window.Slow or stuck regulators, streaking wipers, and windshield cracks are this vehicle's visibility complaints.
  2. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  3. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 3 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Toyota Prius →