Engine
3.6L 6-cyl
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 223 of 223 complaints with a usable failure date.
Odometer when the failure occurred
Owner-reported mileage at failure, in 20,000-mile bands. Based on 87 of 223 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Electrical system
83 complaint records5 fire reports2 crash reports
"Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Hybrid & EV system
75 complaint records
Owners filed 75 complaint records naming this system.
Parts
No specific part is named for this issue. Browse hybrid & ev system parts in the directory →
Engine & cooling
64 complaint records7 fire reports
"Vehicle states "Stop Safely Vehicle Will Shut Off Soon" with a red turtle logo. I have restarted the vehicle, and the warning persists. I am bringing in the car to the dealer next...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| RQ24004 opened Feb 2024 | OPEN | Electrical System | Loss of motive power due to an internal wiring connector short. On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid... |
| RQ24001 opened Jan 2024 | OPEN | Electrical System | Ignition-off high voltage battery fire (Remedy effectiveness of Recall 22V-077) - led to recall 26V362 On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. |
| PE24028 opened Oct 2024 | closed Jun 2025 | Equipment | Electrical arcing and thermal events, potentially leading to fires, while utilizing Enel X Way USA, LLC's JuiceBox residential charger. On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. |
| PE22008 opened Jul 2022 | closed Mar 2024 | Power Train | Transmission fault leading to loss of motive power - led to recall 23V010 On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 24V536000PARK OUTSIDE | Hybrid Propulsion System | Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. | Normally free |
| 22V077000PARK OUTSIDE | Hybrid Propulsion System | Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position. | Normally free |
| 20V334000 | Electrical System | Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance. | Normally free |
| 19V143000 | Suspension | Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle. | Normally free |
| 18V740000 | Hybrid Propulsion System | Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). | Normally free |
| 18V524000 | Electrical System | Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep... | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2024412 2024-07-18 | High Voltage | 2,293 | Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recall Z11 (Transport Canada recall no. 2022-063) may not be effective. As a result, a second repair is required. |
| 2023008 2023-01-18 | Electrical | 7,335 | Issue: On certain plug-in hybrid electric vehicles (PHEV), a wiring connector inside the transmission could short circuit. As a result, the engine could shut down and cause a sudden loss of power to the wheels. |
| 2022063 2022-02-11 | High Voltage | 2,317 | Issue: On certain Pacifica Hybrid models, there could be a problem inside the high-voltage battery assembly that can cause a fire, even while parked with the ignition off. |
| 2020254 2020-06-10 | Electrical | 3,404 | Issue: On certain Plug-In Hybrid Electric Vehicles (PHEV), there could be a problem with the connection at the 12 volt battery isolator post. As a result, the connection could build a high-resistance and overheat. |
Show 10 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2019628 2019-12-12 | Visual System | 1,494 | Issue: On certain vehicles built with an 8.4” radio display, 360 degree surround view camera system, and seat back video screens, the rearview camera image may be displayed even after the transmission is shifted out of reverse. |
| 2019222 2019-05-10 | Steering | 8,294 | Issue: On certain vehicles equipped with an engine stop/start system, a loose battery connection could cause an intermittent loss of power steering assist and/or a loss of engine power. |
| 2019106 2019-03-01 | Steering | 2,239 | Issue: On certain vehicles, the right-front lower control arm ball joint could separate from the steering knuckle. This could cause a loss of steering control. Safety Risk: A loss of steering control could create the risk of a crash. |
| 2018574 2018-10-19 | Engine | 1,208 | On certain Plug-in Hybrid Electric Vehicles (PHEV), during auto start, the engine may experience a mis-synchronization, which could cause overheating of the catalytic converter. |
| 2018422 2018-08-09 | Powertrain | 1,528 | Certain vehicles may have been built with a defective powertrain controller. If the powertrain controller fails while driving the engine may stall, increasing the risk of a crash causing injury and/or damage to property. |
| 2018393 2018-07-27 | Powertrain | 2 | Certain vehicles may have been built with a misassembled front half-shaft assembly. This could cause the axle shaft to disengage, which could result in a loss of motive power and/or the potential for a vehicle roll-away when parked,... |
| 2018323 2018-06-15 | Powertrain | 10,938 | Certain vehicles were built with a manual park release (MPR) cover that may not conform to Canada Motor Vehicle Safety Standard (CMVSS) 114 - Theft Protection and Rollaway Prevention. |
| 2018269 2018-05-17 | Engine | 635,880 | On certain vehicles, an electronic fault may create a situation where the cruise control cannot be deactivated. |
| 2017663 2017-12-22 | Accessories | 7,391 | On certain vehicles equipped with the Roadside Emergency Kit containing a Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. |
| 2017423 2017-08-31 | Seats And Restraints | 1,926 | On certain vehicles with eight passenger seating, the second-row centre seating position seat belt buckle could cause the left outboard seat belt to become unlatched under certain conditions. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 98747 Jun 2024 | WARRANTY EXTENSION | Power Train | FCA Caribbean Warranty Bulletin ID-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017 - 2023 Chrysler Pacifica (RU) |
| 98746 Jun 2024 | WARRANTY EXTENSION | Power Train | Warranty Bulletin D-23-07 Rev. A (XE1) eFlite Si-eVT Transmission – Certain 2017 - 2023 Chrysler Pacifica (RU) |
| 100209 Sep 2024 | WARRANTY EXTENSION | Unknown Or Other | Warranty Newsletter Volume 10 Issue 8_ID |
| 104093 Mar 2025 | WARRANTY EXTENSION | Power Train | D-23-07 Rev. B (XE1) eFlite Si-eVT Transmission Repair – Certain 2017 - 2023 Chrysler Pacifica (RU) |
| 107271 Sep 2025 | WARRANTY EXTENSION | Electrical System | D-25-16 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU) |
| 107277 Sep 2025 | WARRANTY EXTENSION | Electrical System | ID-25-12 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU) |
| ID-25-13 Sep 2025 | WARRANTY EXTENSION | Electrical System | ID-25-13 (XT1) High Voltage Battery Pack - Select 2017 - 2021 Chrysler Pacifica/ Voyager (RU) |
| 112335 May 2026 | WARRANTY EXTENSION | Electrical System | Warranty Newsletter – Volume 12, Issue 5 |
| 112379 May 2026 | WARRANTY EXTENSION | Electrical System | ID-26-04 Rev. A Addition of 2.0L T4 Long Block or Complete Engine to the Powertrain Service Center (PTSC) Pre-Approval Program |
Show 51 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 9100900 Sep 2026 | Structure | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. | |
| 08-271-26 Jul 2026 | Electrical System | Battery Pack Control Module (BPCM) Update Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ● U0412-00 - Invalid Data Received From Battery Energy Control Module "A". | |
| 9100860 Jul 2026 | Electrical System | Passive Entry O/S Dr Handle Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. | |
| 113280 Jul 2026 | Engine | HOSE AND TUBE - EGR COOLANT | |
| S2208000045 REV.D Jun 2026 | Structure | Backup Camera Poor Image Quality Inspection | |
| S2623000046 Jun 2026 | Electrical System | Calibration Requirements For The Power Sliding Door Module (PSDM). | |
| S2623000041 REV.A Jun 2026 | Structure | Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. Rev A | |
| S1623000028 Rev. K Jun 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 9100835 Jun 2026 | Electrical System | Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. | |
| S2623000041 Jun 2026 | Electrical System | Power Liftgate Intermittently Inoperative. Will Not Open/ Close. Liftgate/Hatch Ajar Message Displayed. | |
| S2623000040 Jun 2026 | Electrical System | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. | |
| S1623000028 REV.J Jun 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.I May 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 08-107-26 REV. B May 2026 | Electrical System | Flash: Hybrid Control Processor (HCP) / Auxiliary Hybrid Control Processor (AHCP) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0E15-00 -... | |
| S2623000034 May 2026 | Structure | Popping Clicking Noise From Power Sliding Door During Operation Open And Or Closed. | |
| 08-208-26 REV. A May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| 08-208-26 May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| S2523000003 REV.A Apr 2026 | Electrical System | Door Latch, Handle And Ajar Additional Service Information. | |
| 08-107-26 REV. A Apr 2026 | Structure | Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0E15-00 - Hybrid-EV Battery Pack Coolant Heater... | |
| S2623000021 Apr 2026 | Structure | The Customer Concern Is The Power Liftgate, Wipers, Backup Lamp, Stop Lamp, Or Speaker Function Would Intermittently Not Function. | |
| S1623000028 REV.H Apr 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S2623000017 Mar 2026 | Electrical System | Hood Ajar Message On Cluster. | |
| S2623000015 Mar 2026 | Structure | The Customer May Notice a Popping Noise When Opening or Closing Either Sliding Door. | |
| 18-044-26 Mar 2026 | Engine | Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit... | |
| S2602000002 Mar 2026 | Suspension | Creaking/Groaning Noise Coming from The Front End | |
| 08-107-26 Mar 2026 | Electrical System | Flash: Auxiliary Hybrid Control Processor (AHCP) / Customers **must** experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle **must** SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0E15-00 - Hybrid-EV Battery Pack... | |
| S2608000010 Mar 2026 | Electrical System | Active Diagnostic Trouble Code (DTC) B1A10-00, B1A11-00, B1A12- 00, B1A13-00-, B1A14-00, B1A15-00, B1A16-00, and B1A17-00 in The Radio Frequency Hub (RFH) | |
| S1408000384 REV.J Mar 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| 110604 Mar 2026 | Electrical System | SPEAKER - NONE | |
| 110603 Mar 2026 | Electrical System | SPEAKER - NONE | |
| 03D Campaign Feb 2026 | Service Brakes | Fleet Campaign Parts Ordering Process (03D) | |
| S1408000384 REV.I Feb 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S2623000006 Feb 2026 | Electrical System | Washer Fluid Warning Lamp Illuminated When Reservoir Is Full | |
| 21-014-26 Feb 2026 | Power Train | Internal Transmission Wiring Connector Short And **Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0A3F-00 - Drive Motor A Position Sensor 1... | |
| 109724 Jan 2026 | Engine | Water Pump & Chain Case Cover | |
| 109727 Jan 2026 | Engine | Water Pump & Chain Case Cover | |
| 08-299-25 REV. A Dec 2025 | Electrical System | High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0EDD-00 - Hybrid/EV Battery Pack "B"... | |
| 9100735 Dec 2025 | Electrical System | Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only | |
| S2509000009 Oct 2025 | Engine | Engine Oil Leak | |
| 105646 Oct 2025 | Steering | MODULE - STEERING CONTROL & COLUMN | |
| S2524000012 Oct 2025 | Unknown Or Other | High Voltage Air Conditioning Refrigerant Dye | |
| 08-299-25 Sep 2025 | Electrical System | High Voltage Battery Pack Replacement XT1 Warranty Extension Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0EDD-00 - Hybrid/EV Battery Pack "B"... | |
| 31-001-25 REV. B Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. | |
| 31-001-25 REV. A Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. | |
| 31-001-25 Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates | |
| 21-025-25 REV. A Aug 2025 | Power Train | Internal Transmission Wiring Connector Short and Motor A Bearing Failure Warranty Extension XE1 Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0A3F -... | |
| S2509000001 REV.B Jul 2025 | Engine | Engine Rattle Noise | |
| S2208000138 REV.B Jul 2025 | Electrical System | Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed | |
| 9100622 Jul 2025 | Engine | When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit. | |
| 9100614 Jun 2025 | Engine | ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. | |
| S2523000057 Jun 2025 | Seats | 1st Row Armrest Not Holding Position, Being Broken, Being Too Low, Or Touching The Console. |
Showing 60 of 150 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Ask for the high-voltage battery's warranty status and any capacity test.Battery, inverter, and charging faults are this vehicle's story; the hybrid battery warranty is longer than the rest of the car's and may still apply.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Run the VIN against open recalls before you negotiate.This vehicle has 6 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 9 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Chrysler Pacifica Plug-In Hybrid →