EPA economy
Not rated (heavy-duty)
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 802 of 804 complaints with a usable failure date.
Odometer when the failure occurred
Owner-reported mileage at failure, in 20,000-mile bands. Based on 184 of 804 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Brakes
666 complaint records1 fire report9 crash reports
"ABS activator system and stability control out. Dodge has replacement parts but are not replacing or releasing at this time..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →
Electrical system
136 complaint records1 fire report1 crash report
"Service and systems and service electronics brake system warnings at approx 50000 miles. Dealer is saying it is an HCU failure..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Speed control
108 complaint records
"The service electronic braking system and service abs system continues to ding and pop up on screen. Cruise control will not work either...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse speed control parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| RQ25003 opened Jul 2025 | OPEN | Power Train | Post Recall Remedy Brake Transmission Shift Interlock (BTSI) Failure The Office of Defects Investigation (ODI) has received 14 Vehicle Owner Questionnaire (VOQ) reports and 6 EWR Death & Injury (D&I) reports describing post recall remedy failures of the brake transmission shift interlock (BTSI) system in certain Model Year... |
| PE22012 opened Nov 2022 | closed Mar 2025 | Service Brakes, Hydraulic | Loss of Brake Performance The Office of Defects Investigation (ODI) opened this investigation on November 28, 2022, after receiving 134 reports from consumers alleging an intermittent or permanent loss of braking performance in certain 2017-2018 Ram 2500-3500 pickup trucks... |
| EA19004 opened Dec 2019 | closed Nov 2025 | Steering | Steering loss due to linkage separation On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18016 to investigate alleged drag link failures in the steering system on model year (MY) 2015 and 2016 Ram 2500 trucks manufactured by FCA US, LLC (FCA). |
| PE18016 opened Dec 2018 | closed Dec 2019 | Steering | Steering loss due to linkage separation - led to recall 19V021000 On December 17, 2018, NHTSA's Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE) 18-016 to investigate the steering system on model year (MY) 2015 and 2016 Ram 2500 manufactured by FCA US, LLC (FCA). |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 25V592000 | Air Bags | Chrysler (FCA US, LLC) is recalling certain 2018 Ram 1500, Ram 2500, and Ram 3500 vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect. | Normally free |
| 25V010000 | Air Bags | Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. | Normally free |
| 24V896000 | Service Brakes, Hydraulic | Chrysler (FCA US, LLC) is recalling certain 2017-2018 Ram 2500 Pickup, Ram 3500 Pickup, 3500 Cab Chassis, 4500 and 5500 Cab Chassis vehicles. | Normally free |
| 21V398000 | Wheels | Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. | Normally free |
| 19V347000 | Latches/Locks/Linkages | Chrysler (FCA US LLC) is recalling certain 2015-2017 Ram 1500, 2500 and 3500 pickup trucks equipped with an 8 foot bed and a power locking tailgate. | Normally free |
| 19V021000 | Steering | Chrysler (FCA US LLC) is recalling certain 2013-2018 Ram 3500 and 2014-2018 Ram 3500 Chassis Cab and Ram 2500 vehicles. The outboard steering linkage jam nut may loosen, allowing one end of the drag link to separate. | Normally free |
| 18V398000 | Back Over Prevention | Chrysler (FCA US LLC) is recalling certain 2018 Dodge Journey and RAM 1500, 2500, and 3500 vehicles. The backup camera may experience a loss of image display while backing up. | Normally free |
| 18V332000 | Vehicle Speed Control | Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and... | Normally free |
Show 2 more recall campaigns
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 18V100000 | Power Train | Chrysler (FCA US LLC) is recalling certain 2017-2018 RAM 1500, 2500, 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles, all equipped with a column shifter. | Normally free |
| 17V824000 | Equipment | Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2025468 2025-09-11 | Airbag | 348 | Issue: On certain trucks, the side curtain airbag inflators may be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly and metal fragments could be propelled toward vehicle... |
| 2025013 2025-01-16 | Airbag | 1,393 | Issue: On certain trucks, the side curtain airbag inflators may be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly and metal fragments could be propelled toward vehicle... |
| 2024727 2024-11-27 | Brakes | 22,119 | Issue: On certain trucks, the brake hydraulic control unit could fail. Over time, this could cause the antilock braking system (ABS), electronic stability control (ESC) system and/or traction control not to work. |
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2021336 2021-05-28 | Wheels | 30,899 | Issue: On certain pickup and chassis-cab trucks, the owner's manual and service manual list the wrong torque specification for the wheel nuts. As a result, some trucks may have had the lug nuts over-tightened during servicing. |
Show 9 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2019441 2019-08-30 | Structure | 220,317 | Issue: On certain trucks equipped with a power locking tailgate, the tailgate may open while driving. If this occurs, cargo that is not secured could fall out of the truck bed and onto the road. |
| 2019420 2019-08-21 | Other | 5,327 | Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. |
| 2019221 2019-05-10 | Structure | 63,753 | Issue: Note: This recall is superseded by recall 2019441. Please see <a href="http://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/detail.aspx?lang=eng&&rn=2019441">recall 2019441</a> for more information. |
| 2019038 2019-01-25 | Steering | 77,994 | Issue: On certain trucks, a nut in the steering system could loosen and cause a loss of steering control. This problem affects trucks equipped with a 4x4 style steering system. |
| 2018324 2018-06-15 | Other | 184 | Certain vehicles equipped with a rearview mirror backup camera display may fail to conform to the requirements of Canada Motor Vehicle Safety Standard (CMVSS) 111 – Mirrors and Rear Visibility Systems. |
| 2018269 2018-05-17 | Engine | 635,880 | On certain vehicles, an electronic fault may create a situation where the cruise control cannot be deactivated. |
| 2018230 2018-05-03 | Accessories | 4,350 | FCA Canada has determined that some Mopar gooseneck trailer hitch ball kits may not fully seat and lock into the truck hardware as intended. |
| 2018081 2018-02-08 | Powertrain | 41,903 | On certain vehicles equipped with a steering column gear shifter, the brake transmission shift interlock (BTSI) may become inoperative. |
| 2017663 2017-12-22 | Accessories | 7,391 | On certain vehicles equipped with the Roadside Emergency Kit containing a Kidde fire extinguishers with black plastic handles and valves, the fire extinguishers may become clogged or require excessive force to activate. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 98016 May 2024 | WARRANTY EXTENSION | Unknown Or Other | Warranty Bulletin D-24-10 (XQ1) Emission Control System Components – Select 2013 - 2019 RAM 2500 Pickup (DJ) and 2013- 2019 RAM 3500 Pickup (D2) |
| 9100923 Sep 2026 | Electrical System | AIR CLEANER - NONE Instruction to Dealers while ordering the PN# 68137142AD. 1. If the Air Cleaner Assembly is functional and only the MAF Sensor has failed, the dealer should order and replace only the MAF Sensor(68002441AC). 2. | |
| 113742 Jul 2026 | Electrical System | SENSOR - TURBOCHARGER SPEED | |
| 113744 Jul 2026 | Engine | SENSOR - TURBOCHARGER SPEED | |
| S2208000045 REV.D Jun 2026 | Structure | Backup Camera Poor Image Quality Inspection |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| S1203000003 REV.A Jun 2026 | Service Brakes | Trac-Rite Operation Diagnosis, Chatter, Shudder, Moving From A Stop And Turning | |
| 112906 Jun 2026 | Engine | BEARING - CRANKSHAFT THRUST and KIT | |
| S1623000028 Rev. K Jun 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.J Jun 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 9100831 Jun 2026 | Structure | For Dealer awareness, HD truck, eliminate 1 of 2 M8 Joints for Sidestep bracket to Body Attachment, Bolt and rivet (06102165AA, 06511062AA) per TCR # 402632, CN 80403-T18 | |
| S1623000028 REV.I May 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 08-208-26 REV. A May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| 08-208-26 May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| S2623000032 Apr 2026 | Structure | Squeak Or Squawk Noise Coming From Either Side Door Of The Vehicle, It Could Be Just One Door Or More. The Noise Can Be Present In Either The Upper Or The Lower Hinge. | |
| S1623000028 REV.H Apr 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 110604 Mar 2026 | Electrical System | SPEAKER - NONE | |
| 110603 Mar 2026 | Electrical System | SPEAKER - NONE | |
| S2610000001 Jan 2026 | Seat Belts | Seatbelt Slow Retraction. | |
| 9100735 Dec 2025 | Electrical System | Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only | |
| S2503000004 Nov 2025 | Electrical System | Front Axle Disconnect (FAD) Electrical Connector Design Change On Replacement Axle Assemblies. | |
| 106241 Jul 2025 | Electrical System | LAMP - DOME | |
| 104974 Jun 2025 | Electrical System | LAMP - DOME | |
| S2323000002 REV.A May 2025 | Electrical System | "Washer Light On And Will Not Turn Off After Adding Washer Solvent." | |
| 103774 May 2025 | Electrical System | LAMP - DOME | |
| S2523000024 Apr 2025 | Structure | Rear Defogger Solder Terminals Detached. | |
| S1625000002 REV.B Mar 2025 | Unknown Or Other | Malfunction Indicator Lamp (MIL) Illumination, Diagnostic Trouble Codes (DTCs) P21C4 – (Diesel Exhaust Fluid) Reductant Line Heater Control Circuit High, and U11C1 – Reductant Control Module Received Implausible Data From ECM/PCM, Set | |
| 103288 Feb 2025 | Lane Departure | CAMERA - REAR VIEW | |
| 103291 Feb 2025 | Structure | PANEL - B PILLAR LOWER TRIM | |
| 103289 Feb 2025 | Lane Departure | CAMERA - REAR VIEW | |
| S1425000019 REV.A Jan 2025 | Unknown Or Other | Malfunction Indicator Lamp (MIL) Illuminated. Diesel Exhaust Fluid (DEF) System Diagnostic Trouble Codes (DTCs) due to Hydrocarbon Contamination. | |
| 102389 Dec 2024 | Power Train | SEAL - OUTPUT SHAFT | |
| 102387 Dec 2024 | Power Train | SEAL - OUTPUT SHAFT | |
| 102307 Dec 2024 | Power Train | GEAR - REACTION SUN | |
| 101232 Oct 2024 | Power Train | Plate - Planetary | |
| 67A Rev 4 Combo Jun 2024 | Engine | Emission Recall 67A D Truck Engine Calibration | |
| 67A Rev 3 Combo Jun 2024 | Engine | EMISSION RECALL 67A D Truck Engine Calibration | |
| 98927 Jun 2024 | Visibility/Wiper | MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER | |
| 96076 Jun 2024 | Visibility/Wiper | MOTOR - WINDSHIELD WIPER & WIPERUNIT - WINDSHIELD WIPER | |
| 98861 Jun 2024 | Structure | WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER. | |
| 94006 Jun 2024 | Structure | WIPERUNIT - WINDSHIELD WIPER, BLADE - FRONT WIPER | |
| 98354 May 2024 | Engine | Valve - EGR | |
| S1625000004 REV.A May 2024 | Engine | On Board Diagnosis (OBD) Monitor Readiness Information | |
| 25-003-24 REV. A May 2024 | Unknown Or Other | "6.7L Diesel Emissions Warranty Extension XQ1 Special Warranty Extension" | |
| 25-003-24 May 2024 | Unknown Or Other | "6.7L Diesel Emissions Warranty Extension XQ1 Special Warranty Extension" | |
| S248A000001 Jan 2024 | Equipment | SOS and Assistance Call Not Working After Radio Exchange Unit Installed | |
| S1408000384 Jan 2024 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| Reference67A Jan 2024 | Engine And Engine Cooling | Emission Recall 67A D Truck Engine Calibration | |
| Reference67A Nov 2023 | Engine And Engine Cooling | Emission Recall 67A - D Truck Engine Calibration | |
| 9100268 Nov 2023 | Steering | Steering Drag Link If drag link had been welded due to V06 recall repair and there is an alignment concern, prior to drag link replacement ensure that the welded draglink toe setting procedure has been followed first. | |
| 9100229 Sep 2023 | Suspension | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. | |
| 9100226 Sep 2023 | Electrical System | Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. | |
| 93023 Aug 2023 | Equipment | Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B) | |
| 93120 Aug 2023 | Equipment | FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC | |
| S2108000093 Aug 2023 | Unknown Or Other | Apple CarPlay Does Not Work Or Not Connecting | |
| S1808000152 Aug 2023 | Back Over Prevention | CEL (Check Engine Lamp) Illuminated, P057B Brake Pedal Position Sensor Performance | |
| 9100196 Jul 2023 | Equipment | Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used | |
| ZD7 Jul 2023 | Equipment | Customer Satisfaction Notification ZD7 - Radio Software update | |
| 0901323 Jul 2023 | Engine And Engine Cooling | 6.7L New Oil Usage Information Incorrect oil used. This bulletin provides information regarding the correct oil grade to use on the 6.7L Cummins used in the 2023 to 2013 HD Trucks. The following information is intended to eliminate confusion. | |
| ReferenceZD7 Jun 2023 | Equipment | Customer Satisfaction Notification ZD7 - Radio Software Update | |
| BulletinA May 2023 | Electrical System | Customer Satisfaction Notification ZD7 - Radio Software Update |
Showing 60 of 370 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Test the throttle response and the cruise control on an open road.A surge, a hang in engine speed after lifting off, or cruise that will not set or cancel cleanly are the speed-control complaints on this vehicle.
- Run the VIN against open recalls before you negotiate.This vehicle has 10 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 1 warranty extension for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ram 3500 →