Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Odometer when the failure occurred
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Engine & cooling
Power train
Fuel system
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| PE23015 opened Sep 2023 | closed Feb 2024 | Engine And Engine Cooling | Oil Pump Failure - led to recall 23V905 On September 20, 2023, the Office of Defects Investigation (ODI) opened PE23-015 to investigate instances of engine failure due to loss of oil pressure in model year (MY) 2018-2021 Ford EcoSport vehicles. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 23V905000 | Engine And Engine Cooling | Ford Motor Company (Ford) is recalling certain 2016-2018 Ford Focus and 2018-2022 Ford EcoSport vehicles. The oil pump drive belt or drive belt tensioner may fail, resulting in a loss of engine oil pressure. | Normally free |
| 19V023000 | Seats | Ford Motor Company (Ford) is recalling certain 2019 Ford EcoSport vehicles. The front seat frames may have been improperly welded, resulting in the seat back being improperly secured. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2023704 2023-12-22 | Engine | 7,164 | Issue: On certain vehicles, the engine oil pump tensioner and/or the engine oil pump drive belt could fail and cause a loss of engine oil pressure. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 26L02 Aug 2026 | Unknown Or Other | Customer Satisfaction Program 26L02 Certain 2014-2021 Model Year Various Vehicles 1.0L Fox Classic Engine Timing Belt and Oil Pump Belt Interval Change | |
| 25P28 Sep 2025 | Unknown Or Other | Certain Model Year Multiple Vehicles Ford Pass/Lincoln Way Connectivity Concerns | |
| TSB 24-2165 May 2024 | Unknown Or Other | This article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019... | |
| SSM 52476 Apr 2024 | Equipment | All accessory stick-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. | |
| SSM 52314 Mar 2024 | Power Train | During service and repair requiring removal and replacement of a crankshaft bolt and/or crankshaft damper, achieving proper torque of the crankshaft pulley bolt is critical. Incorrect torque may allow the bolt to loosen resulting in the timing gear breaking and engine damage. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| SAN-Vol1 I1 Jun 2023 | Equipment | The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information. | |
| SSM 51536 Apr 2023 | Structure | For 2000-2024 Ford and Lincoln vehicles, swapping a module from a vehicle for diagnosis purposes is likely to cause errors and is not recommended. It is also not recommended to order a replacement module using a vehicle identification number (VIN) from a different vehicle. | |
| SSM 50873 Jun 2022 | Electrical System | Some 2017-2022 Ford and Lincoln vehicle owners may experience a condition of missing authorization, command and control, battery charging details or phone-as-a-key setup buttons/selections in their FordPass or LincolnWay App. | |
| SSM 50726 Apr 2022 | Communication | Some 2017-2021 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. | |
| SSM 50651 Apr 2022 | Equipment | In various 2017-2022 Ford and Lincoln vehicles, customers may receive a message in the FordPass or LincolnWay App stating "Feature Unavailable. Since this is a fleet vehicle, it cannot access the (SYNC Connect) FordPass or LincolnWay app through the TCU Embedded Modem. | |
| TSB 22-2104 Mar 2022 | Equipment | This article supersedes TSB 21-2236 to update the models and year affected. Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2022 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2022 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2022 F-Super Duty, 2018-2022... | |
| SSM 50375 Dec 2021 | Equipment | Some 2016-2021 Ford and Lincoln vehicles equipped with SYNC 3 may exhibit a condition where the navigation voice prompts are inoperative after a SYNC map update. This may be due to an incomplete installation of the SYNC map software. | |
| SSM 50306 Nov 2021 | Engine And Engine Cooling | Some 2018-2021 EcoSport, Expedition, Navigator; 2019-2021 Ranger; 2020-2021 Escape, Corsair, Explorer, Transit; 2021 Bronco, Bronco Sport, Edge, Nautilus, F-150, Mustang; 2019-2022 Transit Connect; 2020-2022 Aviator, F-Super Duty; and 2022 Maverick vehicles may exhibit an... | |
| SSM 50251 Nov 2021 | Communication | Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. | |
| SSM 50067 Aug 2021 | Electrical System | Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. | |
| SSM 50049 Aug 2021 | Power Train | Some 2017-2021 Ford and Lincoln vehicle customers may receive a message in their FordPass or Lincoln Way App stating Feature Unavailable. | |
| SSM 50039 Aug 2021 | Electrical System | Some 2016-2021 Ford or Lincoln vehicles equipped with SYNC 3 or SYNC 4 may exhibit a blank screen or other various SYNC symptoms only when the vehicle is in transport mode. This is considered normal due to the power saving features enabled while in transport mode. | |
| TSB 21-2236 Jul 2021 | Seats | Some 2013-2018 C-Max, 2013-2020 Fusion/MKZ, 2013-2021 Escape, 2015-2018 Focus, 2015-2019 MKC, 2015-2021 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2021 F-Super Duty, 2018-2021 EcoSport/Expedition, 2019-2021 Ranger/Nautilus, 2021 Bronco Sport/Mustang Mach-E... | |
| SSM 49954 Jul 2021 | Electrical System | Some 2018-2021 EcoSport vehicles may have diagnostic trouble code (DTC) U0155 stored in the ABS module. This DTC will not cause observable conditions or warning indicators for the customer. If this DTC is detected while diagnosing unrelated conditions, it should be disregarded. | |
| SSM 49918 Jun 2021 | Engine And Engine Cooling | Some 2016-2018 Focus and 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine, 6F15 automatic transmission and built on or before 3-Jul-2019 may exhibit an illuminated oil pressure warning lamp with a loss of engine oil pressure. | |
| SSM 49843 Jun 2021 | Engine And Engine Cooling | Some 2016-2018 Focus and 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine, 6F15 automatic transmission and built on or before 3-Jul-2019 may exhibit an illuminated oil pressure warning lamp with a loss of engine oil pressure. | |
| TSB 21-2175 Jun 2021 | Electrical System | Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC... | |
| SSM 49828 May 2021 | Electrical System | Some 2018-2020 EcoSport vehicles equipped with a 2.0L engine may exhibit an illuminated MIL and diagnostic trouble code (DTC) P06A7 in the powertrain control module (PCM). This may be caused by a damaged circuit on the 12A581 harness. | |
| SSM 49820 May 2021 | Electrical System | Some 2017-2021 Ford and Lincoln vehicle owners may experience a condition of missing Authorization, Command and Control, Battery Charging Details or Phone-as-a-Key setup buttons/selections in their FordPass or LincolnWay App. | |
| SSM 49821 May 2021 | Power Train | Some 2015-2021 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTC) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. | |
| SSM 49795 May 2021 | Electrical System | Some 2018-2021 Ford and Lincoln vehicles may not be able to perform remote commands via the FordPass/LincolnWay App due to an erroneous deep sleep message. | |
| SSM 49726 Apr 2021 | Engine And Engine Cooling | Some 2016-2018 Focus and 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine, 6F15 automatic transmission and built on or before 3-Jul-2019, may exhibit an illuminated oil pressure warning lamp with a loss of engine oil pressure. | |
| SSM 49690 Mar 2021 | Electrical System | For 2018-2021 EcoSport/Expedition/Navigator, 2019-2021 Ranger/Transit Connect, 2020-2021 Escape/Explorer/SuperDuty/Transit/Aviator/Corsair, 2021 Bronco Sport/F-150/Mustang/Mach-E the Workshop Manual (WSM) diagnostics may direct to replace a module on vehicles that use Ford... | |
| SSM 49541 Feb 2021 | Equipment | Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. | |
| TSB 20-2419 Dec 2020 | Equipment | Some 2018-2020 EcoSport vehicles equipped with a 1.0L EcoBoost engine may exhibit a reoccurring illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P04DB. This may be due to the software in the powertrain control module (PCM). | |
| SSM 49284 Oct 2020 | Equipment | Some 2018-2020 Ford and Lincoln vehicles equipped with TCU and WiFi Hotspot, May display Vehicle Hotspot feature not enabled on this vehicle when attempting to enter the Hotspot menu. | |
| TSB 20-2363 Oct 2020 | Electrical System | Some 2019 MKZ, 2019-2020 EcoSport/Mustang/Continental/Fusion/F-150/Transit Connect/Ranger/Edge/Nautilus and 2020 Escape/Corsair/Aviator/Explorer/Expedition/Navigator/F-Super Duty vehicles with SYNC 3 may experience various SYNC performance related concerns. | |
| SSM 49200 Sep 2020 | Engine And Engine Cooling | Some 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost with an engine build date on or before 3-Apr-2019 and a 6F15 automatic transmission may exhibit an illuminated oil pressure warning lamp with a loss of engine oil pressure. | |
| SSM 49152 Sep 2020 | Latches/Locks/Linkages | Some 2018-2019 EcoSport vehicles built on or before 01-Jul-2019 may have the auto lock feature disabled. To enable this feature, use the FDRS scan tool and reprogram the body control module (BCM). | |
| SSM 49084 Aug 2020 | Electrical System | Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app , incomplete user authorization and/or no modem electronic serial number (ESN) displayed. | |
| TSB 20-2255 Aug 2020 | Electrical System | Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F150/Focus/CMAX/Edge/Fiesta/MKX/ Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC... | |
| SSM 48908 Jun 2020 | Electrical System | Some 2016-2020 Ford and Lincoln vehicles equipped with a SYNC 3 Touchscreen may experience the volume control unresponsive from the Front Control Interface Module (FCIM) and steering volume controls when using Apple Car Play. | |
| SSM 48858 May 2020 | Electrical System | Some 2012-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit an inoperative remote start with a 'Vehicle Failed To Start' message when using MyFord Mobile/Ford Pass/Lincoln Way mobile applications. | |
| TSB 20-2171 May 2020 | Seats | Some 2013-2018 C-Max, 2013-2020 Escape/Fusion/MKZ, 2015-2018 Focus,2015-2019 MKC, 2015-2020 Edge/F150/Mustang, 2016-2018 MKX, 2016-2019 Explorer, 2017-2020 F-Super Duty, 2018-2020 EcoSport/Expedition, 2019-2020 Ranger/Nautilus vehicles may experience seat pan looseness, lateral... | |
| SSM 48809 May 2020 | Equipment | Some 2018-2020 Ecosport vehicles may exhibit the HVAC module being unable to communicate with the FDRS Diagnostic Scan Tool. This is caused by an issue with the FDRS tool. Do not replace the HVAC module only because it will not communicate with the FDRS Diagnostic Scan Tool. | |
| SSM 48619 Mar 2020 | Electrical System | SSM 48619 - Various Vehicles - Perimeter Alarm Armed And Original Vehicle Keys Cannot Be Accessed to Enter Vehicle - CAN Protection Strategy Some 2013-2016 Model Year Vehicles may exhibit a concern in which the Perimeter Alarm is active and the original keys cannot be accessed... | |
| SSM 48558 Feb 2020 | Electrical System | SSM 48558 - 2017-2020 Various Vehicles Equipped With Telematics Control Unit (TCU) - Various FordPass/LincolnWay Mobile App Concerns Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app,... | |
| SSM 48423 Dec 2019 | Power Train | Some 2015-2020 Ford and Lincoln vehicles may exhibit an illuminated MIL with diagnostic trouble codes (DTCs) P0011, P0012, P0014, P0015, P0016, P0017, P0018, P0019, P0021, P0022, P0024 and/or P0025. This may be due to small debris causing the VCT solenoid to stick. | |
| SSM 48340 Nov 2019 | Electrical System | Some 2016-2019 vehicles equipped with SYNC 3 may experience a map displayed on the left half of the SYNC screen with no other information/soft buttons present after updating to the latest version of V3.0 software. | |
| SSM 48316 Nov 2019 | Electrical System | Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or no modem electronic serial number (ESN) displayed. | |
| SSM 48267 Oct 2019 | Electrical System | Some 2018-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN)... | |
| SSM 48260 Oct 2019 | Electrical System | Some 2017-2020 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN)... | |
| SSM 48135 Aug 2019 | Equipment | Some 2013-2020 vehicles equipped with an EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function. To support the proper diagnosis of this compressor, the EVDC control valve tester has been provided to each U.S. dealership (339-EVDC100). | |
| SSM 48130 Aug 2019 | Visibility | Some 2010-2020 vehicles may exhibit distorted glass with a subtle orange peel pattern or streaking etched into the surface. This is caused by hydrofluoric acid which is used in some car wash solutions as a cleaning agent. | |
| SSM 48093 Jul 2019 | Engine And Engine Cooling | Some 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine and a 6F15 automatic transmission and built on or before 3-Apr-2019 may exhibit a loss of engine oil pressure with an illuminated oil pressure warning lamp. | |
| SSM 48053 Jun 2019 | Electrical System | Some 2016-2019 Ford and Lincoln vehicles equipped with SYNC 3 not at the latest software level may exhibit Various Performance Related concerns such as Display Operation, Navigation, Voice Recognition, Phone Pairing, Applink, Travel Link, Slow System Response, etc. | |
| TSB19-2168 May 2019 | Engine And Engine Cooling | Some 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine and an automatic transmission may exhibit an illuminated malfunction indicator lamp(MIL) with multiple diagnostic trouble codes (DTC) stored in the powertrain control module (PCM) relating to loss of power or... | |
| TSB19-2164 May 2019 | Engine And Engine Cooling | Some 2018-2019 EcoSport vehicles equipped with a 1.0L EcoBoost engine build on or before 16-May-2019 may exhibit an illuminated malfunction indicator lamp (MIL) with diagnostic trouble code (DTC) P051B. | |
| SSM 47976 May 2019 | Power Train | On vehicles equipped with an automatic transmission it is imperative that the converter pilot hub be greased with Motorcraft Multi-Purpose Grease Spray XL-5-A even if grease was not applied from the factory. | |
| SSM 47967 May 2019 | Equipment | Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). | |
| SSM 47850 Apr 2019 | Equipment | Some 2013-2019 vehicles equipped with a EVDC air conditioning (A/C) compressor may exhibit poor A/C performance/improper climate function and/or a diagnostic trouble code (DTC) P06A0 in the powertrain control module (PCM). | |
| SSM 47882 Mar 2019 | Electrical System | Various 2019 vehicles equipped with SYNC 3 and the latest software version 3.2 may exhibit an error message when attempting to update the software to version 3.3. | |
| SSM 47824 Feb 2019 | Electrical System | Some 2015-2017 vehicles may experience a no crank concern due to a security access key table error. When attempting to program keys or perform a parameter reset, the procedure may fail and the Integrated Diagnostic System (IDS) scan tool may display an error 232: Key Table Not... | |
| SSM 47821 Feb 2019 | Electrical System | Some 2018-2019 Ford and Lincoln vehicles equipped with a TCU may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization and/or accessory protocol interface module (APIM) DTC U0198 or no modem electronic serial number (ESN)... | |
| SSM 47770 Jan 2019 | Equipment | Some 2018 EcoSport vehicles built on or before 1-Jun-2018 may exhibit the radio switching from FM radio to AM radio without input. Reprogram the audio control module (ACM) using the latest software level of the appropriate Ford diagnostic scan tool. |
Showing 60 of 67 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
- Run the VIN against open recalls before you negotiate.This vehicle has 2 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ford Ecosport →