Federal complaints
91
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Years between the model year and the owner's reported failure date. Based on 91 of 91 complaints with a usable failure date.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Steering
37 complaint records
"As I was driving, the steering wheel just jerk and the anti-slide feature came on and swerved me into another lane without me wanting to do so..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse steering parts in the directory →
Engine & cooling
25 complaint records4 fire reports
"The vehicle experienced a thermal event that was caused by a defective fan motor. The vehicle has been inspected by stellantis and a third party investigator. Report attached..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →
Electrical system
24 complaint records4 fire reports
"EcoFlow unit wires crimped, may be inadequate on size of wire from alternator to EcoFlow unit . Leading to overheating and potential fire danger ...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| PE26002 opened Mar 2026 | OPEN | Steering | Loss of Power Steering Assist - led to recall 26V621 The Office of Defects Investigation (ODI) has received 19 Vehicle Owner Questionnaires (VOQs) alleging an intermittent or complete failure of the power steering assist system in certain Model Year (MY) 2022-2023 RAM ProMaster 1500, 2500, and 3500 vehicles. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 26V621000 | Steering | Chrysler (FCA US, LLC) is recalling certain 2022-2026 Ram 1500 Promaster, Ram 2500 Promaster, Ram 3500 Promaster, and 2024-2026 Ram 3500 Electric (EV) vehicles. | Normally free |
| 25V876000 | Equipment Adaptive/Mobility | Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and... | Normally free |
| 25V720000 | Engine And Engine Cooling | Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat. | Normally free |
| 24V436000 | Back Over Prevention | Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer,... | Normally free |
| 24V416000 | Structure | Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. | Normally free |
| 24V129000 | Seat Belts | Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram Promaster vehicles. The driver seat belt warning light and audible chime may not activate as intended. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2025578 2025-10-23 | Engine | 27,010 | Issue: On certain vehicles, the wiring for the 400 W radiator cooling fan module may not have proper circuit protection. Additionally, the bearing for the fan could fail. |
| 2025273 2025-05-22 | Visual System | 17,910 | Issue: On certain vehicles, a software problem could cause the rearview camera image not to display when the transmission is shifted into reverse. Canadian regulations require the rearview image to display when the vehicle is reversing. |
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2024338 2024-06-13 | Visual System | 126,530 | Issue: On certain vehicles, a software problem could cause the rearview camera image not to appear on the display. Canadian regulations require the rearview image to display when the transmission is shifted into reverse gear. |
| 2024327 2024-06-06 | Structure | 24 | Issue: On certain vehicles, the passenger-side sliding door may be missing a support beam. In a crash, this could reduce the door's strength. Additionally, the tire and loading information label may not list the correct seating capacity. |
Show 1 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2024115 2024-02-22 | Seats And Restraints | 2,061 | Issue: On certain vehicles, the driver seat belt buckle may not have been manufactured correctly. As a result, the reminder chime and visual tell-tale may stay on, even if your seat belt is buckled. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 100872 Oct 2024 | WARRANTY EXTENSION | Electrical System | Warranty Newsletter Volume 10 Issue 9_ID D-23-04 Rev. E 2018 - 2024 (Current) Jeep Wrangler (JL) and 2020 - 2024 (Current) Jeep Gladiator (JT) - Corrosion Warranty Claim Simplification |
| 100874 Oct 2024 | WARRANTY EXTENSION | Service Brakes | FCA CARIBBEAN WARRANTY OPERATIONS NEWSLETTER VOLUME 10, ISSUE 9 |
| 102365 Dec 2024 | WARRANTY EXTENSION | Unknown Or Other | Warranty Newsletter – Volume 10, Issue 11 |
| 114727 Sep 2026 | Steering | WIRING - JUMPER | |
| 114728 Sep 2026 | Steering | WIRING - JUMPER |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 114731 Sep 2026 | Steering | WIRING - BODY LEFT and WIRING - CHASSIS | |
| 114732 Sep 2026 | Steering | WIRING - BODY LEFT and WIRING - CHASSIS | |
| S268A000014 Jun 2026 | Electrical System | Radio/ETM is Adding Approximately 27mA Draw to Vehicle When in Logistics Mode | |
| S1623000028 Rev. K Jun 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.J Jun 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S1623000028 REV.I May 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S2408000018 REV.B May 2026 | Electrical System | New Key Will Not Program, 0x22 Scan Tool Error | |
| 111833 May 2026 | Electrical System | SENSOR – KNOCK | |
| 111834 May 2026 | Electrical System | SENSOR – KNOCK | |
| 08-207-26 May 2026 | Electrical System | Instrument Panel Cluster (IPC) Flicker Turn By Turn The customer may experience flickering on their Instrument Panel Cluster (IPC) when the turn-by-turn feature is enabled. This issue occurs when using Google Maps for Navigation via CarPlay | |
| S2408000018 REV.A Apr 2026 | Electrical System | New Key Will Not Program, 0x22 Scan Tool Error | |
| S1623000028 REV.H Apr 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| S2623000019 Mar 2026 | Structure | Water Leak From Roof Area. | |
| 23-005-26 Mar 2026 | Structure | Windshield Wiper Blade Maintenance Customers may experience one or more of the following: SYMPTOM: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield. . | |
| S1408000384 REV.J Mar 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| 110448 Feb 2026 | Engine | WATER PUMP | |
| 110447 Feb 2026 | Engine | WATER PUMP | |
| S228A000025 REV.A Feb 2026 | Electrical System | Harman R1H Uconnect 5 Radio Software Flash Error Codes | |
| S2423000027 REV.D Feb 2026 | Electrical System | Horn Sound Is Weak, Off Tone, Inoperative, Or Intermittent. | |
| S1408000384 REV.I Feb 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S2308000120 REV.F Feb 2026 | Structure | Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative. Rain Sensor Internal Failure. | |
| 109724 Jan 2026 | Engine | Water Pump & Chain Case Cover | |
| 109727 Jan 2026 | Engine | Water Pump & Chain Case Cover | |
| S2308000120 REV.E Jan 2026 | Electrical System | Rain Sensing Auto Wipers and Auto on Head Lamps Inoperative. Rain Sensor Internal Failure. | |
| 08-394-25 REV. A Dec 2025 | Electrical System | Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present Technicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal... | |
| 08-394-25 Dec 2025 | Electrical System | Telematics Box Module (TBM) Backup Battery Replacement When DTC B1E21 Is Present echnicians may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● B1E21-96 - Backup Battery Component Internal... | |
| 108797 Dec 2025 | Structure | CAMERA – REAR VIEW | |
| S2519000012 Nov 2025 | Electrical System | Diagnostic Trouble Codes C2217 And Or C1592. Service Electric Power Steering Message On Cluster. | |
| 108461 Nov 2025 | Unknown Or Other | DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE | |
| 108458 Nov 2025 | Unknown Or Other | DETECTOR - EVAPORATIVE SYSTEM INTEGRITY MODULE | |
| S2508000102 Nov 2025 | Electrical System | Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562 | |
| S2509000009 Oct 2025 | Engine | Engine Oil Leak | |
| S2505000010 Oct 2025 | Electrical System | After Recent Repair Cruise Control Disengages, Malfunction Indicator Lamp (MIL) And/Or Brake Lamp Is On. | |
| S2524000012 Oct 2025 | Unknown Or Other | High Voltage Air Conditioning Refrigerant Dye | |
| 21-040-25 Oct 2025 | Power Train | 948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance. | |
| 9100670 Sep 2025 | Engine | Data collection required for all 2020-2026MY vehicles with 3.6L PSU engines during any of their first 3 engine oil changes. This data collection is applicable to all vehicle with engines with sales codes: ERG, ERC, EH3 and ERF. | |
| 23-008-25 REV. A Sep 2025 | Structure | Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses* | |
| 9100668 Sep 2025 | Electrical System | Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order a "68" part number for New unsold units only. | |
| 02-002-25 REV. A Sep 2025 | Suspension | Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. | |
| 23-031-25 Sep 2025 | Structure | Windshield Crack at Lower Edge Customers may comment on the following: ● A crack (or cracks) at the bottom of the windshield. This bulletin involves replacing the windshield. | |
| S2519000007 Aug 2025 | Steering | Service Electric Power Steering Message, C1592-01, C2217-49, C2129-16 Diagnostic Trouble Codes (DTCs) | |
| S2509000001 REV.B Jul 2025 | Engine | Engine Rattle Noise | |
| 23-006-25 REV. B Jul 2025 | Structure | Windshield Wiper Blade Maintenance Customers may experience one or more of the following: ● Wiper blades that chatter/streak/jump/skip/smear or make noise while traveling across the windshield. | |
| 105648 Jul 2025 | Engine | MODULE - ENGINE CONTROLLER | |
| S2208000138 REV.B Jul 2025 | Electrical System | Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed | |
| 9100622 Jul 2025 | Engine | When replacing a camshaft and parts kit (P/N 68661146xx and/or 68661147xx), it is NOT necessary to order the roller-finger followers (rocker arms) separately, as these are included in the camshaft parts kit. | |
| 9100614 Jun 2025 | Engine | ADJUSTER Valve Lash Customer's complaint may include a ticking noise coming from the engine. Technician's observations can refer to spongy or stuck hydraulic lash adjusters. | |
| 02-002-25 May 2025 | Suspension | "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. " | |
| 09-011-25 May 2025 | Engine | "Misfire Diagnostic Trouble Codes (DTCs), Rough Idle, Valvetrain Noise Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● P0301 - Cylinder 1 Misfire. | |
| 104686 May 2025 | Unknown Or Other | BOLT - HEX FLANGE HEAD | |
| 9100498 Rev 3 May 2025 | Engine | 3.6L PSU Long Block Misfire DTC codes and/or rough idle and/or valvetrain noise. Refer to SOL # S2509000004. It is also important to confirm that the vehicle being repaired has the latest calibration/software update for oil pump operation mode (high pressure mode) during engine... | |
| 104087 Apr 2025 | Unknown Or Other | ACTUATOR - A/C AND HEATER | |
| 103954 Apr 2025 | Unknown Or Other | ACTUATOR - A/C AND HEATER | |
| S2509000001 REV.A Apr 2025 | Engine | Engine Rattle Noise | |
| 9100471 Mar 2025 | Unknown Or Other | "CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. |
Showing 60 of 154 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Drive one straight highway stretch and one slow parking lot.Wander or a shimmy over bumps at speed, and heavy or dropped assist at low speed, are the two faces of this vehicle's steering cluster. A clunk on turn-in points at the linkage.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the VIN against open recalls before you negotiate.This vehicle has 6 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 3 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ram Promaster →