2024 Toyota Grand HighlanderUNDER FEDERAL INVESTIGATION

234 federal complaints (355 component records) · 4 recall campaigns on file · 1 federal investigation · 84 service bulletins · 4 Canadian recalls
See all 3 model years of the Toyota Grand Highlander →
Engine
2.4L 4-cyl
Fuel
Regular
Drive
FWD
EPA economy
21 city / 28 hwy
Federal complaints
234
Recall campaigns
4
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Other
59
Power train
50
Engine & cooling
40
Fuel system
38
Air bags
30
Speed control
24
Electrical system
22
Driver assistance
20
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 128 complaints01 years old: 44 complaints2 years old: 61 complaints3 years old: 0 complaints4 years old: 0 complaints5 years old: 0 complaints56 years old: 0 complaints7 years old: 0 complaints8 years old: 0 complaints9 years old: 0 complaints10 years old: 0 complaints1011 years old: 0 complaints12 years old: 0 complaints13 years old: 0 complaints14 years old: 0 complaints15 years old: 0 complaints1516 years old: 0 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 233 of 234 complaints with a usable failure date.

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Power train

50 complaint records1 crash report
"The car stalls or fails to accelerate from a complete stop despite adequately stepping on the gas pedal. This has left me in dangerous situations with oncoming cars as my car fails to move as expected. This issue occurs sporadically...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →

Engine & cooling

40 complaint records
"My car suddenly shook violently while at complete stop at a stop light. Also, the brake feels weird at times when slowing down...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Fuel system

38 complaint records
"Numerous times now the vehicle will not accelerate from a stop for about five seconds after the gas is pressed. It always seems to be on hot days with high air conditioner demand...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
DP26006
opened Aug 2026
OPENEngine And Engine CoolingRoad debris/rocks damaging the heat exchangers
The Office of Defects Investigation (ODI) received a Petition dated July 20, 2026. The Petition requests an investigation of road debris / rocks damaging the heat exchangers in model year (MY) 2024-2026 Toyota Grand Highlander vehicles.

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
25V744000Back Over PreventionToyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system.Normally free
25V595000Electrical SystemToyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Toyota Venza, 2023-2025 RAV4 Prime, RAV4, Highlander, GR Corolla, Crown, 2024-2025 Lexus TX, LS, Toyota Tacoma, Grand Highlander, and 2025...Normally free
24V548000EquipmentGulf States Toyota, Inc. (GST) is recalling certain Toyota 2023 GR Supra, 2024 4 Runner, Corolla, Grand Highlander, Grand Highlander Hybrid, Land Cruiser Hybrid, Tacoma, Tacoma Hybrid, 2023-2024 BZ4X, Corolla Cross...Normally free
24V461000Air BagsToyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Toyota Grand Highlander, Grand Highlander Hybrid, Lexus TX350, TX500 Hybrid, and TX550 Hybrid+ vehicles.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2026427
2026-09-09
Seats And Restraints52,750Issue: On certain vehicles, the seatback recliners for the second-row seats may not have been manufactured properly. As a result, the seatback(s) may not lock in position and could move in a crash.
2025594
2025-10-30
Visual System99,178Issue: Under certain conditions, a software problem could cause the rearview camera image to freeze or not to display. If this happens, the rearview image may not display when the transmission is shifted into reverse.
2025469
2025-09-11
Visual System70,480Issue: On certain vehicles, a software problem could cause the combination meter in the instrument panel not to display when the vehicle is started.
2024358
2024-06-20
Airbag11,858Issue: On certain vehicles, the side curtain airbag(s) may not inflate properly in a crash if the driver's or front passenger's windows are rolled down.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
T-SB-0082-24 Rev2
Apr 2026
Power TrainOBSOLETE NOTICE April 17, 2026: This bulletin is now obsolete. Please see T-SB-0028-26
T-SB-0028-26
Apr 2026
Power TrainSome 2024 Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a rotational clicking noise from one or both front drive shaft assemblies when accelerating while making turns. This condition may occur without a grease leak present on the front drive shaft assemblies.
T-SB-0055-24 Rev2
Jan 2026
Unknown Or OtherSome 2005 – 2026 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-SB-0111-24 Rev1
Jul 2025
StructureSome 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit an abnormal fluttering and/or vibration across the rear-center section of the hood. This phenomenon is most notable on darker color vehicles.
T-SB-0058-23 Rev1
Jun 2025
SERVICE CAMPAIGNElectrical SystemThe air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
Show 55 more bulletins
BulletinTypeComponentSummary
T-SB-0037-25
Apr 2025
Electrical SystemSome 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a condition where the Blind Spot Monitor (BSM) system is inoperative, there is a BSM malfunction message on the multi-information display (MID), or the driving assist information...
T-TT-0779-25
Apr 2025
Electrical SystemTo assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
T-SB-0107-20 Rev2
Feb 2025
EngineOBSOLETE NOTICE February 11, 2025: This bulletin is now obsolete. Please see T-SB-0021-25.
T-SB-0013-24 Rev1
Feb 2025
Electrical SystemThe Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available.
T-SB-0021-25
Feb 2025
EngineFlash reprogramming allows the Electronic Control Unit (ECU) software to be updated without replacing the ECU. Flash calibration updates for specific vehicle models/ECUs are released as field-fix procedures described in individual Service Bulletins.
T-SB-0120-20 Rev2
Jan 2025
Electrical SystemOBSOLETE NOTICE January 30, 2025: This bulletin is now obsolete. Please see T-SB-0015-25.
T-SB-0015-25
Jan 2025
Electrical SystemSome 2021 – 2025 model year Toyota vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration software is required.
T-SB-0011-25
Jan 2025
Electrical SystemWhen certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU Security Key.
T-SB-0111-20 Rev2
Jan 2025
Electrical SystemOBSOLETE NOTICE January 23, 2025: This bulletin is now obsolete. Please see T-SB-0011-25.
23TJ01_P5_Dealer
Dec 2024
Electrical SystemDP: The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
23TJ01P5_RL_Publ
Dec 2024
Electrical SystemRL: The supply of Smart Keys available for Toyota vehicles has been temporarily limited to one (1) on select models since October 2022 due to global semiconductor shortages impacting certain microchips.
23TJ01P5_TI_Publ
Dec 2024
Electrical SystemTI: TECHNICAL INSTRUCTIONS FOR 23TJ01 Second Key Delivery Program Multiple Models and Model Years
T-SB-0103-23
Dec 2024
Electrical SystemTSB: Some 2024 model year Grand Highlander vehicles equipped with a T24A-FTS engine may exhibit a MIL ON condition with Diagnostic Trouble Code (DTC) P05CE00 (Cold Start ?B? Camshaft Position Timing Performance Bank 1).
T-SB-0035-24 Rev2
Dec 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24 Rev2
Dec 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24 Rev2
Dec 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0061-23 Rev2
Dec 2024
StructureToyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
T-SB-0111-24
Dec 2024
StructureSome 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit an abnormal fluttering and/or vibration across the rear-center section of the hood. This phenomenon is most notable on darker color vehicles.
T-SB-0062-23 Rev2
Dec 2024
StructureVehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc.
23TJ01
Oct 2024
SERVICE CAMPAIGNUnknown Or OtherThe subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
T-SB-0082-24 Rev1
Oct 2024
Power TrainSome 2024 Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a rotational clicking noise from one or both front drive shaft assemblies when accelerating while making turns. This condition may occur without a grease leak present on the front drive shaft assemblies.
T-SB-0098-24
Oct 2024
StructureSome 2022 model year Avalon and Avalon Hybrid, 2022 – 2024 model year Camry, Camry Hybrid, Corolla, Corolla Hatchback, Corolla Hybrid, Highlander, Highlander Hybrid, Prius, Prius Prime, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid, 2023 – 2024 model year Crown, and 2024 model...
T-SB-0096-24
Oct 2024
EngineSome 2023 – 2024 model year Camry, Camry Hybrid, RAV4, and RAV4 Hybrid vehicles and 2024 model year Grand Highlander Hybrid vehicles equipped with an A25A-FKS or an A25A-FXS engine may exhibit an oil leak that originates between the oil pan sub-assembly and the stiffening...
24TC05
Oct 2024
Electrical SystemTECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 24TC05 MALFUNCTION INDICATOR LAMP (MIL) IS ON WITH DTC P05CE00 SOFTWARE UPDATE CERTAIN 2023 & 2024 HIGHLANDER VEHICLES CERTAIN 2024 GRAND HIGHLANDER VEHICLES
T-SB-0062-24 Rev1
Oct 2024
Electrical SystemSome 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more.
T-SB-0082-24
Sep 2024
Power TrainSome 2024 Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a rotational clicking noise from one or both front drive shaft assemblies when accelerating while making turns. This condition may occur without a grease leak present on the front drive shaft assemblies.
23TJ01
Sep 2024
Unknown Or OtherThe subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
24TC05
Sep 2024
EngineSPECIAL SERVICE CAMPAIGN 24TC05 Frequently Asked Questions
T-TT-0751-24 Rev1
Sep 2024
StructureSome customers have expressed concern that the wireless functions of their Key Fob stop working. Key Fob LEDs will not turn ON, but engine starts with key held up against start button. Key battery voltage is confirmed OK and no DTC/RoB is found.
T-SB-0055-24 Rev1
Jul 2024
StructureSome 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-SB-0062-24
Jul 2024
Electrical SystemSome 2023 model year RAV4 Prime vehicles with Data Communication Module (DCM) firmware version earlier than LG-N210hh1V1V-09 may exhibit a condition in which the remote climate system is inoperative after the vehicle has been off for three hours or more.
T-SB-0027-24 Rev1
Jul 2024
Electrical SystemOBSOLETE NOTICE July 18, 2024: This bulletin is now obsolete. Please see T-SB-0062-24.
T-SB-0035-24 Rev1
Jul 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24 Rev1
Jul 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24 Rev1
Jul 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0055-24
Jun 2024
StructureSome 2005 – 2024 Toyota vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition.
T-SB-0103-20 Rev1
Jun 2024
EngineThis Service Bulletin provides updated non-electric water pump leak inspection and diagnostic tips for some 2008 – 2025 model year Toyota vehicles.
23TJ01
Jun 2024
Unknown Or OtherThe table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
23TJ01
May 2024
SERVICE CAMPAIGNUnknown Or OtherThe table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
T-SB-0061-23 Rev1
May 2024
StructureToyota vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination.
T-SB-0062-23 Rev1
May 2024
StructureVehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc.
T-SB-0035-24
Apr 2024
StructureAcid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere.
T-SB-0038-24
Apr 2024
StructureTo prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover.
T-SB-0039-24
Apr 2024
StructureThe condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds.
T-SB-0120-20 Rev2
Apr 2024
Electrical SystemSome 2021 – 2024 model year Toyota vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration software is required.
23TJ01 Eligibility
Apr 2024
SERVICE CAMPAIGNUnknown Or OtherThe table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
T-TT-0754-24
Apr 2024
Electrical SystemCustomers have expressed concerns about the performance of Qi Wireless Chargers. Wireless chargers on applicable vehicles are designed to work with Qi Certified devices only. MagSafe devices, that are not Qi Certified, may not charge as expected with Qi Wireless Chargers.
T-SB-0111-20 Rev2
Apr 2024
Electrical SystemWhen certain vehicle ECUs are replaced, the ECU Security Key must be written in order for that ECU to communicate on the vehicle network. The GTS+ Software Health Check Results screen has been enhanced to help identify if a replacement ECU requires an ECU Security Key.
T-TT-0751-24
Apr 2024
Electrical SystemSome customers have complained that the wireless functions of their Key Fob stop working. Key Fob LEDs will not turn ON, but engine starts with key held up against start button. Key battery voltage is confirmed OK and no DTC/RoB is found.
23TJ01_P5_Dealer
Mar 2024
Electrical SystemDP: The subject vehicles were delivered with only one (1) Smart Key on select models since October 2022 due to a global semiconductor shortage impacting certain microchips. The affected vehicles were delivered with one (1) Smart Key and a second mechanical key.
Toyota Second Ke
Mar 2024
Electrical SystemThe table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
T-PANT-2024-004-
Mar 2024
Engine And Engine CoolingThis is to advise of various price adjustments that will affect Toyota Genuine Motor Oil and Long Life Coolant, effective March 1, 2024. These products are ordered through the Toyota Complete Maintenance Care (TCMC) website.
T-SB-0013-24
Mar 2024
Electrical SystemTSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available.
23TJ01 Current P
Mar 2024
Unknown Or OtherThe table describes the phases currently planned for the Second Key Delivery Program and the estimated timing of announcement. This table will be updated during each phase launch and as more details become available.
TSB002523
Feb 2024
Fuel SystemTSB: Hybrid vehicles (HV) and battery electric vehicles (BEV) are equipped with two types of batteries: ?Hybrid vehicle (HV) battery. ?Auxiliary (12V) battery.

Showing 60 of 84 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
  2. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  3. Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 4 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Toyota Grand Highlander →