Complaints by model year
Distinct federal complaints filed against each model year of the Ford Flex, to date. Hover a bar for the count. Older years have had longer to accumulate filings; the rankings below correct for that.
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
Highest totals within an 8-year windowAll other years
Model years compared
Ranked from the same federal record on an equal exposure window. Click any year for its full file.
Highest complaint totals
- 2013 Ford Flex - 488 complaints in its first 8 years (580 to date)
- 2014 Ford Flex - 190 complaints in its first 8 years (249 to date)
- 2009 Ford Flex - 133 complaints in its first 8 years (181 to date)
Ranked on distinct complaints filed within eight years of the model year, so old and new years get the same exposure window. Not adjusted for sales volume; a best-selling year files more complaints at the same failure rate.
Lowest totals among mature years
- 2017 Ford Flex - 32 complaints in its first 8 years (42 to date)
- 2012 Ford Flex - 44 complaints in its first 8 years (64 to date)
- 2016 Ford Flex - 49 complaints in its first 8 years (98 to date)
Same eight-year window, among model years old enough to have completed it and with at least 25 complaints in it. Model years before 1990 are excluded because the federal file begins in 1995. A low total is not proof of reliability.
What owners report, all years combined
Every model year
| Model year | Complaints to date | Within 8 years | Recalls |
|---|---|---|---|
| 2019 Ford Flex | 253 | 253 | 4 |
| 2018 Ford Flex | 67 | 67 | 3 |
| 2017 Ford Flex | 42 | 32 | 4 |
| 2016 Ford Flex | 98 | 49 | 3 |
| 2015 Ford Flex | 113 | 64 | 4 |
| 2014 Ford Flex | 249 | 190 | 4 |
| 2013 Ford Flex | 580 | 488 | 6 |
| 2012 Ford Flex | 64 | 44 | 2 |
| 2011 Ford Flex | 144 | 103 | 2 |
| 2010 Ford Flex | 139 | 102 | 1 |
| 2009 Ford Flex | 181 | 133 | 1 |
Recall campaigns, all years
Every campaign filed against this model, with the model years it covers. Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN.
| Campaign | Years | Component | Summary |
|---|---|---|---|
| 25V732000 | 2017-2019 | Structure | Ford Motor Company (Ford) is recalling certain 2017-2019 Flex vehicles. The driver and front passenger B-Pillar door trim may detach while driving. |
| 25V695000 | 2015-2019 | Back Over Prevention | Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019... |
| 24V951000 | 2019 | Back Over Prevention | Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image. |
| 20V072000 | 2013-2018 | Suspension | Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. |
| 18V548000 | 2019 | Electrical System | Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. |
| 16V925000 | 2016-2017 | Engine And Engine Cooling | Ford Motor Company (Ford) is recalling certain model year 2016 Ford Taurus, 2016-2017 Ford Flex, Lincoln MKT, 2017 Ford Explorer and Ford Explorer Police Interceptor Utility... |
| 16V621000 | 2013-2015 | Fuel System, Gasoline | Ford Motor Company (Ford) is recalling certain model year 2013-2015 Ford Taurus, Ford Flex, Lincoln MKS and Lincoln MKT vehicles equipped with 3.5L GTDI Ecoboost engines and... |
| 16V247000 | 2009-2012 | Air Bags | Ford Motor Company (Ford) is recalling certain model year 2009-2012 Ford Flex, 2008 and 2010-2012 Ford Taurus, 2008-2009 Ford Taurus X, 2008 Mercury Sable, 2009 and 2011 Lincoln... |
| 15V812000 | 2013 | Fuel System, Gasoline | Ford Motor Company (Ford) is recalling certain model year 2013 Explorer, Explorer Police Utility, Taurus, Taurus Police Interceptor, Flex, Lincoln MKS, and Lincoln MKT vehicles. |
| 15V464000 | 2015 | Parking Brake | Ford Motor Company (Ford) is recalling certain model year 2015 Ford Taurus, Ford Flex, and Lincoln MKS vehicles manufactured May 4, 2015, to May 23, 2015, Lincoln MKT vehicles... |
| 15V340000 | 2011-2013 | Steering | Ford Motor Company (Ford) is recalling certain model year 2011-2012 Ford Fusion vehicles without a 3.5L engine and Lincoln MKZ hybrid electric vehicles, 2011 Mercury Milan... |
| 14V710000 | 2014 | Seats | Ford Motor Company (Ford) is recalling certain model year 2014 Ford F-150 and Flex vehicles manufactured March 1, 2014, to May 31, 2014. |
| 14V393000 | 2013-2014 | Power Train | Ford Motor Company (Ford) is recalling certain model year 2012-2014 Ford Edge and Lincoln MKX vehicles manufactured September 2, 2010, to November 30, 2013; 2013-2014 Ford Taurus... |
| 13V227000 | 2013 | Fuel System, Gasoline | Ford is recalling certain model year 2013 Explorer, Taurus, Flex, Fusion, Police Interceptor Sedan and Police Interceptor Utility vehicles; and certain model year 2013 Lincoln... |