2002 Mercedes-Benz Ml320WARRANTY EXTENSION ON FILE

88 federal complaints (139 component records) · 1 recall campaigns on file · 1 federal investigation · 55 service bulletins
See all 12 model years of the Mercedes-Benz Ml320 →
Engine
3.2L 6-cyl
Fuel
Premium
Drive
4WD/AWD
EPA economy
14 city / 17 hwy
Federal complaints
88
Recall campaigns
1
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Steering
24
Brakes
24
Electrical system
19
Speed control
11
Stability control
10
Engine & cooling
8
Lighting
7
Seats
6
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 3 complaints01 years old: 7 complaints2 years old: 2 complaints3 years old: 5 complaints4 years old: 6 complaints5 years old: 6 complaints56 years old: 7 complaints7 years old: 10 complaints8 years old: 7 complaints9 years old: 2 complaints10 years old: 3 complaints1011 years old: 3 complaints12 years old: 3 complaints13 years old: 2 complaints14 years old: 7 complaints15 years old: 4 complaints1516 years old: 5 complaints17 years old: 0 complaints18 years old: 1 complaints19 years old: 0 complaints20+ years old: 2 complaints20+
Years between the model year and the owner's reported failure date. Based on 85 of 88 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 5 complaints020,000 - 40,000 miles: 6 complaints40,000 - 60,000 miles: 2 complaints40k60,000 - 80,000 miles: 14 complaints80,000 - 100,000 miles: 8 complaints80k100,000 - 120,000 miles: 11 complaints120,000 - 140,000 miles: 6 complaints120k140,000 - 160,000 miles: 5 complaints160,000 - 180,000 miles: 2 complaints160k180,000 - 200,000 miles: 1 complaints200,000+ miles: 3 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 63 of 88 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Steering

24 complaint records
"WHILE DRIVING, THE STEERING WHEEL LOCKED UP, WHICH CAUSED THE CONSUMER TO VEER OFF TO THE SHOULDER AND INTO AN EMBANKMENT. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse steering parts in the directory →

Brakes

24 complaint records
"TOTAL BRAKE FAILURE ON ALL FOUR WHEELS DIRECTLY IN FRONT OF APOLLA HIGH SCHOOL DURING SCHOOL HOURS. MERCEDES SAYS MASTER CYLINDER FAILED. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Electrical system

19 complaint records2 fire reports
"RUN OVER THE ANY PUMP ON THE ROAD THAT CAUSE THE GAS PEDAL PUSH DOWN TO THE BOTTOM, STILL DIDN'T ACCELERATE CAUSE THE CAR SLOWLY DOWN, THIS CAUSE EVERYTIME DRIVER OVER THE PUMP. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
PE10050
opened Dec 2010
closed May 2011Vehicle Speed ControlBrake lamp switch failure. - led to recall 11V208000
ODI opened the investigation based on reports that the subject vehicle brake lamp switch (switch) failure caused 1) inoperative brake lamps (stay on or fail to illuminate), and/or 2) shift interlock failure (shifter locked in park), and/or 3) the cruise...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
01V290000SuspensionVEHICLE DESCRIPTION: PASSENGER VEHICLES. THE LEFT FRONT UPPER CONTROL ARM MAY NOT MEET THE SPECIFIED STRENGTH REQUIREMENTS.Normally free

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
EW - Seat Heaters
May 2018
WARRANTY EXTENSIONSeatsTo enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core business, Mercedes-Benz USA, LLC (MBUSA) entered into a settlement regarding claims relating to the original equipment seat heaters in model year 2000-2007 M-Class,...
LI42.10-P-078779
Sep 2026
Service BrakesComplaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking.
LI82.62-P-078631
Sep 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.62-P-078631
Aug 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI35.30-P-058566
Jul 2026
Power TrainSingle throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
Show 50 more bulletins
BulletinTypeComponentSummary
LI82.10-P-078301
Apr 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078301
Feb 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI33.30-P-056665
Nov 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI33.30-P-056665
May 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.10-P-078301
Apr 2025
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Apr 2025
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI83.20-P-051802
Apr 2025
EngineComplaint Vehicle with atypical reduced heat output. Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture).
LI82.70-P-077433
Mar 2025
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI33.30-P-056665
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.35-P-078467
Oct 2024
StructureComplaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3.
LI82.70-P-077433
Sep 2024
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI82.10-P-078307
Sep 2024
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Sep 2024
Exterior LightingComplaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards.
LI82.10-P-078069
Jul 2024
Exterior LightingComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
LI91.18-P-077075
Dec 2023
SeatsCrease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle).
LI27.50-P-071658
Sep 2020
Power TrainHarsh engagement when changing gear range from P to D or R
LI27.50-P-049281
Sep 2020
Power TrainHarsh engagement when changing gear range from P to D
LI07.08-P-060993
Mar 2015
EngineEngine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
C1A140101
Feb 2014
EquipmentThis Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems.
GI88.40-P-057430
Feb 2014
EquipmentMessage in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
LI32.20-P-057942
Dec 2013
SuspensionThumping noises from front axle when driving over bumps on road.
S-B-67.00-29
Jul 2013
VisibilitySince 12/2012 (model 166) and since 06/2013 (model 242) the glass breakage loops are no longer in the side windows and rear window. Suitable interior protection ensures that the interior monitoring function continues to operate correctly.
LI82.95-P-056655
Jul 2013
Electrical SystemCustomer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
LI82.85-P-055695
Jul 2013
Electrical SystemThe COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
LI47.20-P-054958
Jul 2013
Fuel SystemCombination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
LI-72-00-P
May 2013
StructureXENTRY: OUTSIDE DOOR HANDLE NO LONGER RETURNS TO END POSITION. DUE TO A BENT PIN IN THE DYNAMIC BALANCER, THE SUPPORT SPRING OF THE BEARING BRACKET CAN SLIDE OUT OF PLACE OR BECOME UNHOOKED. MODELS 164, 251, 166, 204, 212. NO MODEL YEARS LISTED. *PE UPDATED 2/1/12.
LI46-20P-055943
Apr 2013
SteeringXENTRY (MERCEDES): RATTLING NOISE COMING FROM THE AREA OF THE STEERING COLUMN TUBE SYSTEM, WHEN DRIVING OVER ROUGH ROAD AND WHEN ACCELERATING OR BRAKING, THERE WOULD BE CRACKING NOISES. MODELS 164, 251. NO MODEL YEARS LISTED. *PE
TB-46-30-13-B
Feb 2013
SteeringMERCEDES: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. THE LOWER POWER STEERING HOSE AND CLAMP SHOULD BE REPLACE, UNDER EXTENDED WARRANTY, DUE TO POWER STEERING LEAKAGE FROM CONNECTION TO POWER STEERING COOLER. MODELS 1998-2003 163.154, (ML320, 430, 55, 500, 350). *PE
20-P-053398
Mar 2012
SteeringXENTRY: RATTLING/THUMPING NOISES FROM THE AREA OF THE STEERING ON ROUGH ROADS OR WHEN DRIVING OVER ROAD UNDULATIONS. NO MODEL YEARS GIVEN. ALSO INCLUDED MODELS 168 AND 172. *JS
LI-68-50
Dec 2010
Equipment Adaptive/MobilityMERCEDES-BENZ: THE LOAD COMPARTMENT ROLLER BLIND HAS CATCH BOLTS LOOSE OR BROKEN FROM IMPROPER FORCE WHEN USING. *RM
P-049567
Jun 2010
Electrical SystemMERCEDES: BATTERY SYMBOL AND SERVICE REQUIRED (IN WHITE). FAULT MESSAGE IS DISPLAYED IF THE CHARGE LEVEL IS TOO LOW OR THE PARK PAWL ADDITIONAL BATTERY IS DEFECTIVE. IN ADDITION FAULT CODE FC 9061 AND/OR FC 9062 IS STORED IN THE FRONT SAM. *PE
LI91-22-P-048771
Feb 2010
SeatsMERCEDES: THE ELECTRICALLY FOLDING 3RD SEAT ROW MAKES NOISES WHILE FOLDING UP AND DOWN, OR THE FOLDING FUNCTION DOES NOT WORK AT ALL. A WARNING MESSAGE ABOUT LOCKING THE 3RD SEAT ROW MAY ALSO APPEAR IN THE DISPLAY. *PE
RSB-2009100002
Jan 2010
Service BrakesMERCEDES BENZ: CHECK FOR INSTALLATION OF SPACER BETWEEN BRAKE AND FUEL LINE, INSTALL IF NECESSARY. THE SPACER BETWEEN THE BRAKE LINE AND FUEL LINE MAY NOT HAVE BEEN INSTALLED. CHECK FOR PRESENCE OF A SPACER, AND IF MISSING, INSTALL THE SPACER.
LI-58-40
Dec 2009
Engine And Engine CoolingXENTRY (MERCEDES): ENGINE WARNING LAMP IS CURRENTLY ON OR WAS ON AND A DELAY FAULT OF THE CAMSHAFT ADJUST TO CURRENT OR STORED IN THE ENGINE CONTROL UNIT. MODELS 171, 203, 209, 211, 219, 221, 216, 230, 164, 251, AND 403. NO MODEL YEARS LISTED. *PE
SB-P-047928
Sep 2009
Electronic Stability Control (Esc)MERCEDES: ELECTRONIC STABILITY PROGRAM (ESP), STABILITY CONTROL (SR). REFERENCES REVISED AND REFERENCE TO AF DELETED/SUPERSEDES DTB TB 42.45/42. ESP LAMP ON. CONTACT FAULT AT CONNECTION FOR ESP CONTROL UNIT MK25 (N47). NO MODEL YEARS LISTED. *PE
TB-P-047927
Sep 2009
SuspensionMERCEDES: FOLLOWING FAULT CODES ARE ENTERED IN THE CONTROL UNIT AND DISPLAYED-FC5320 DRAIN VALVE:OPEN CIRCUIT OR INSUFFICIENT VALVE CURRENT IN MODELS SERIES 211, 219; FC5260 DRAIN VALVE OPEN CIRCUIT OR INSUFFICIENT VALVE CURRENT IN MODEL 221; FC5250 DRAIN OPEN CIRCUIT OR...
SB-47-20-56
Sep 2009
Fuel SystemMERCEDES: ENSURING UNOBSTRUCTED MOVEMENT FOR THE FUEL LEVEL SENSOR. WHEN INSTALLING THE LEFT OR RIGHT FUEL LEVEL SENSOR, IT IS ESSENTIAL FOR IT TO HAVE UNRESTRICTED, UNOBSTRUCTED MOVEMENT. *PE
SB-32-22-78
May 2009
Electrical SystemMERCEDES: AIR MATIC VISIT WORKSHOP DISPLAYED WITHIN INSTRUMENT CLUSTER. MODELS 164, 211, 219, 221 AND 251. INCLUDED 4MATIC, AMG (COMPRESSOR) AMG, BLUETEC AND WAGON. MODEL YEARS UNKNOWN. *PE UPDATED 9/18/09. *PE
SB-07-16-80D
Apr 2009
Fuel SystemMERCEDES BENZ: FUEL LOSS AT PRESSURE REGULATOR VALVE AND/OR POOR ENGINE RUNNING CHARACTERISTICS (SHAKES, KNOCKS, SURGES, CHANGES TO LIP HOME MODE, POOR OUTPUT, POOR FUEL ECONOMY, COMBUSTION NOISE, VEHICLE STALLS).
TB-83-10-112B
Jan 2009
StructureMERCEDES: A NONFUNCTIONAL BLOWER MOTOR (BLOWER MOTOR RUNS CONTINUOUSLY) OR WATER DROPS IN FRONT PASSENGER FOOTWELL AFTER ENGINE WASH. CAUSED BY AN INSUFFICIENT SEALING OF AIR/WATER BOX WHEN WATER IS USED WHEN ENGINE COMPARTMENT IS CLEANED NEAR RIGHT SIDE OF FIREWALL.
462046
Dec 2008
SteeringPLAY IN THE RACK AND PINION STEERING SYSTEM. MODELS 203, 209, 210, 211, 215, 220, 230. MERCEDES BENZ. *KB UPDATED 5/13/09. *PE
TB-46-10-39C
Dec 2008
SteeringMERCEDES: CHROME PLATING PEELING ON DECORATIVE CAPS ON THE STEERING WHEEL SPOKES, THIS IS DUE TO LESS THAN OPTIMAL ADHESION BETWEEN CHROME PLATING AND BASE MATERIAL. MODELS 164 AND 251. MODEL YEARS UNKNOWN. *PE
SB-07-16-08
Jun 2008
Fuel SystemMERCEDES BENZ: WORK ON PRESSURE REGULATOR VALVE (AS OF CD13, 1600 BAR SYSTEM). FUEL LOSS AT THE PRESSURE REGULATOR VALVE AND/OR POOR ENGINE RUNNING CHARACTERISTICS (SHAKES, KNOCKS, SURGES, CHANGES TO LIMP HOME MODE, POOR OUTPUT, POOR FUEL ECONOMY, COMBUSTION NOISE). *PE
033008
Apr 2008
Engine And Engine CoolingCHECK ENGINE LIGHT ON / FAULT CODES FC1200 / FC1208 STORED IN ME-SFI CONTROL UNIT. MERCEDES-BENZ MODEL C230, C280, C350, SLK280, SLK350, CLK350, CLK550, E350, E550, CLS550, S600, AND SL550. EQUIPPED WITH M272 ENGINE OR M273 ENGINE. *NJ UPDATED 8/28/08. *PE
TB-46-20-61
Apr 2008
SteeringRATTLING/THUMPING NOISE ON ROUGH ROADS AND/OR KNOCKING NOISE WHEN MOVING STEERING IN BOTH DIRECTIONS ON ALL MODEL 164 AND 251 VEHICLES. MODEL YEARS UNKNOWN. *PE
SB-27-00-104
Apr 2008
Power TrainSLOW ACCELERATION WITH GAS PEDAL HESITATION. MODELS 164.122/8SS (ML 320 AND GL320); 211.022 (E320); 251.122 (4320). YEARS UNKNOWN. *PE
TB 83 10 112
Mar 2008
StructureWATER ENTRY INTO VEHICLE INTERIOR FOR ALL MODEL 164 VEHICLES. *PE
463041
Apr 2006
SteeringFLOW NOISES FROM AREA OF POWER STEERING PUMP AND/OR FOAMING OF POWER STEERING OIL IN RESERVOIR. ON MERCEDES BENZ ML AND R CLASS MODELS. *AK
TB070029
Feb 2003
Engine And Engine CoolingENGINE CONTROL UNIT SOFTWARE UPDATE. (MERCEDES BENZ ML350, 2003 & LATER, MERCEDES BENZ G500, 2002 & LATER) *JB
TB472019
Oct 2001
Fuel SystemSUBJECT REGARDING BUZZING NOISE FROM THE FUEL FILTER. (UP TO AND INCLUDING YEARS LISTED) *JG

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Drive one straight highway stretch and one slow parking lot.Wander or a shimmy over bumps at speed, and heavy or dropped assist at low speed, are the two faces of this vehicle's steering cluster. A clunk on turn-in points at the linkage.
  2. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  3. Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 1 recall campaign on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 1 warranty extension for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
  6. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mercedes-Benz Ml320 →