Vehicles / Kia / Sorento / 2004

2004 Kia Sorento

220 federal complaints (341 component records) · 0 recall campaigns on file · 21 service bulletins · 1 Canadian recall
See all 24 model years of the Kia Sorento →
Engine
3.5L 6-cyl
Fuel
Regular
Drive
RWD
EPA economy
14 city / 18 hwy
Federal complaints
220
Recall campaigns
0
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Engine & cooling
96
Power train
42
Suspension
32
Body & structure
28
Electrical system
28
Steering
26
Lighting
14
Fuel system
14
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 13 complaints01 years old: 4 complaints2 years old: 5 complaints3 years old: 19 complaints4 years old: 22 complaints5 years old: 9 complaints56 years old: 13 complaints7 years old: 19 complaints8 years old: 20 complaints9 years old: 14 complaints10 years old: 19 complaints1011 years old: 20 complaints12 years old: 17 complaints13 years old: 6 complaints14 years old: 8 complaints15 years old: 8 complaints1516 years old: 1 complaints17 years old: 1 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 218 of 220 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 12 complaints020,000 - 40,000 miles: 8 complaints40,000 - 60,000 miles: 16 complaints40k60,000 - 80,000 miles: 43 complaints80,000 - 100,000 miles: 24 complaints80k100,000 - 120,000 miles: 25 complaints120,000 - 140,000 miles: 26 complaints120k140,000 - 160,000 miles: 16 complaints160,000 - 180,000 miles: 9 complaints160k180,000 - 200,000 miles: 2 complaints200,000+ miles: 1 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 182 of 220 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Engine & cooling

96 complaint records7 fire reports
"TRAVELING AT 40MPH CRANKSHAFT BOLT BROKE OFF INSIDE CRANKSHAFT SPROCKET CAUSING HARM BALANCER AND BELT TO FALL OFF. 2ND INSTANCE. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Power train

42 complaint records1 fire report1 crash report
"INTERMITTENT SHIFTING DEFECT THAT CAUSES THE GEARS TO GET LOCKED UP AND THE TRUCK WILL NOT SHIFT INTO FIRST GEAR, OR THE SHIFTER WILL GET VERY TIGHT AND IT IS EXTREMELY DIFFICULT TO SHIFT GEARS. *JB..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →

Suspension

32 complaint records1 fire report2 crash reports
"WAS DRIVING VEHICLE WHEN FRAME BROKE AND ALMOST CRASHED IT FOUND OUT FROM A BODY SHOP THAT THE FRAME HAD CORRODED AND BROKE AND WE OWE MONEY ON THIS PIECE OF JUNK AND THE KIA CORPORATION HAS NEVER HEARD OF THIS HAPPENING. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse suspension parts in the directory →

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2008212
2008-06-18
Engine13,411On certain vehicles, a metal clip which is part of the Induction Control Valve (ICV) in the engines intake manifold may sever off.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
TSB_BOD055_R1
Sep 2021
Exterior LightingTECHNICAL SERVICE BULLETIN: INFORMATION FOR HEADLAMP CONDENSATION AND MOISTURE - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.
PS539
Mar 2018
Engine And Engine CoolingPITSTOP - ENGINE COMPONENT RE-USE GUIDELINES - In general, parts and components removed during engine repairs should be considered serviceable, and should be thoroughly cleaned and transferred to the new engine.
TSB-GEN085R1
Jan 2017
EquipmentTSB: MANDATORY REPLACEMENT OF LOCKING/SECURITY HARDWARE - By design, certain fasteners, which are designed to lock into place once fully attached, are utilized in various Kia models and are strictly intended for ?one time use.?
TSB-GEN085
Nov 2016
Equipment Adaptive/MobilityTSB: MANDATORY REPLACEMENT OF LOCKING/SECURITY HARDWARE - By design, certain fasteners utilized in various Kia models are strictly intended for ?one time use?.
PS443
Apr 2016
Equipment Adaptive/MobilityTSB - USE OF AFTERMARKET USB CHARGING CABLES IN USB/12V PORTS - This article provides information regarding the use of USB ports and 12V power outlets to connect/charge mobile phones.
Show 16 more bulletins
BulletinTypeComponentSummary
PS233
Jan 2013
EnginePITSTOP: UNUSUAL FUEL TRIM VALUES AND/OR MISFIRE CODES AFTER INCORRECT ENGINE REPAIR - THIS OUTLINES THE PROCEDURE TO FOLLOW IF AFTER AN ENGINE REPAIR YOU ENCOUNTER A COMPLAINT RELATING TO MIL ON (DTC P)#)X) WITH A MISFIRE DURING ACCELERATION AND/OR YOU FIND UNUSUAL FUEL TRIM...
SC-092
Jan 2012
Fuel SystemKIA: SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER. FUEL TANK AIR FILTER REPLACEMENT. *KB
034
Jan 2011
Power TrainKIA: THERE MAY BE ERRATIC SHIFTING, SHIFT SHOCK, AND A MALFUNCTION LIGHT ON WITH STORED TROUBLE CODES. THIS IS CAUSED BY A PROBLEM WITHIN THE TRANSFER MOTOR. *RM
TSB-019
Nov 2010
Fuel SystemKIA: FUEL TANK AIR FILTER REMINDER. THE AIR FILTER CAN ACCUMULATE DIRT OVER TIME AND NEEDS TO BE MAINTAINED. *RM
TSB-068
May 2010
Engine And Engine CoolingKIA: INTERMITTENT MIL ON WITH NO FAULT CODE STORED; INFORMATION ABOUT DTC P1330. PROVIDES INFORMATION RELATING TO CERTAIN VEHICLES.
TSB-044
Nov 2009
Electrical SystemKIA: ECM UPGRADE WITH TP SENSOR REPLACEMENT-MIL ON WITH DTC P2135/P0638. INFORMATION RELATED TO ECM SOFTWARE AND TP SENSOR UPGRADE ON SOME VEHICLES WITH 2.7L ENGINES WHICH MAY EXPERIENCE A MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATED WITH THE ELECTRONIC THROTTLE CONTROL (ETC)...
KT-2008120901
Dec 2008
Exterior LightingKIA: HEAD LIGHT BULB LIFE CONCERN. THERE MAY BE CONCERNS OF SHORT HEADLAMP BULB LIFE IN VEHICLES. A NEW RESISTIVE WIRE HARNESS HAS BEEN INTRODUCED TO EXTEND THE LIFE OF THE LOW BEAM BULBS. *PE
KT-2008082201
Aug 2008
Parking BrakeKIA: ALL MODELS. ARTICLE PROVIDES INFORMATION RELATING TO THE IMPROVED DURABILITY OF BULB LIFE FOR REAR COMBINATION BULB; REAR STOP LAMP/TAIL LAMP BULB UTILIZED ON MULTIPLE KIA MODELS. *PE
073
May 2008
Engine And Engine CoolingSORENTO ICV REPLACEMENT. *NJ
072
Jul 2007
Engine And Engine CoolingCRANKSHAFT BOLT REPLACEMENT. *KB
013
Apr 2007
Fuel SystemTHROTTLE POSITION SENSOR W/ 3.5L ENGINES. *KB
92
Jan 2006
Power TrainPOSSIBLE ABNORMAL VIBRATION/NOISE WHEN SHIFTING FROM PARK TO DRIVE OR REVERSE DUE TO INSUFFICIENT TORQUE AT THE REAR DRIVESHAFT RETAINING BOLTS AT THE TRANSFER CASE. *TT
029
Apr 2005
Air BagsTHIS BULLETIN PROVIDES INFORMATION RELATED TO REPLACEMENT OF THE AIR BAG DIAGNOSTIC UNIT (ADU). SOME OWNERS MAY COMPLAIN OF THE SRS WARNING LIGHT ILLUMINATION RESULTING IN ONE OR MORE SEAT TRACK POSITION SENSOR DIAGNOSTIC TROUBLE CODES (DTC). *TT
85
Jan 2005
Equipment2003-2005 CLOCKS NOT HOLDING TIME OR RESETTING - FREQUENTLY ASKED QUESTIONS. *TT
006
Dec 2004
Fuel SystemENHANCED DIAGNOSIS AND REPAIR FOR P0446/P2422. *TT
018
Jul 2004
Engine And Engine CoolingENGINE CONTROL MODULE (ECM) REPROGRAMMING. *TT

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  2. Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
  3. Find the roughest road nearby.Clunks over bumps, a droning hum that changes when the car leans, or a corner that sits low are this vehicle's suspension complaints. Wheel bearings and control arm bushings lead the parts list.
  4. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Kia Sorento →