2004 Mercedes-Benz E320WARRANTY EXTENSION ON FILE

203 federal complaints (243 component records) · 2 recall campaigns on file · 1 federal investigation · 84 service bulletins
See all 16 model years of the Mercedes-Benz E320 →
Engine
3.2L 6-cyl
Fuel
Premium
Drive
RWD
EPA economy
17 city / 24 hwy
Federal complaints
203
Recall campaigns
2
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Fuel system
118
Brakes
50
Electrical system
13
Body & structure
6
Other
6
Engine & cooling
6
Air bags
6
Glass & wipers
5
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 2 complaints01 years old: 7 complaints2 years old: 0 complaints3 years old: 0 complaints4 years old: 3 complaints5 years old: 5 complaints56 years old: 11 complaints7 years old: 14 complaints8 years old: 30 complaints9 years old: 37 complaints10 years old: 23 complaints1011 years old: 18 complaints12 years old: 13 complaints13 years old: 7 complaints14 years old: 6 complaints15 years old: 5 complaints1516 years old: 6 complaints17 years old: 5 complaints18 years old: 3 complaints19 years old: 4 complaints20+ years old: 4 complaints20+
Years between the model year and the owner's reported failure date. Based on 203 of 203 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 3 complaints020,000 - 40,000 miles: 9 complaints40,000 - 60,000 miles: 18 complaints40k60,000 - 80,000 miles: 25 complaints80,000 - 100,000 miles: 27 complaints80k100,000 - 120,000 miles: 28 complaints120,000 - 140,000 miles: 27 complaints120k140,000 - 160,000 miles: 11 complaints160,000 - 180,000 miles: 8 complaints160k180,000 - 200,000 miles: 2 complaints200,000+ miles: 4 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 162 of 203 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Fuel system

118 complaint records
"THER IS A STRONG GAS SMELL INSIDE CAR WHEN THE TANK IS OVER 3/4 FULL. DANGEROUS FIRE HARZARD. THINK THAT IT IS A RECALL ISSUE...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →

Brakes

50 complaint records5 crash reports
"SBC BRAKE LIGHT CAME ON CAR WOULD NOT ENGAGE GOT IT TOWED THE REPAIR COST $1600.00 TO REPAIR. I CALL MBZ THEY SAID NO HELP FOR ME...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Electrical system

13 complaint records
"CRANKSHAFT POSITION SENSOR DEALER SUPPLIED PART FAILED ON REPLACEMENT RESULTING IN SUDDEN STALLING IN MOVING TRAFFIC FOLLOWING MAKING LEFT TURN..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA13003
opened Mar 2013
closed Dec 2014Fuel System, GasolineFuel Leakage From The Fuel Tank
The Office of Defects Investigation (ODI) opened this investigation on January 23, 2012 as PE12-001 based on 20 consumer reports in model year (MY) 2003-2006 E55 AMG vehicles.Based on new reports in other E-Class vehicles, ODI upgraded the investigation to...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
24V874000VisibilityMercedes-Benz USA, LLC (MBUSA) is recalling certain 2001-2011 C-Class, CLK, E-Class, and CLS vehicles. Please see the recall report for a complete list of models and model years.Normally free
19V918000VisibilityMercedes-Benz USA, LLC. (MBUSA) is recalling certain 2001-2011 vehicles. The bonding between the glass panel and the sliding roof frame may deteriorate, possibly resulting in the glass panel detaching from the vehicle.Normally free

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
EW-Fuel Tank Components
Jan 2015
WARRANTY EXTENSIONFuel/Propulsion SystemIn our continuing efforts to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) has decided to extend the warranty for certain fuel tank components in certain Mercedes-Benz vehicles. Which Vehicles:  gasoline-fueled, non-PZEV certified ( i.e.
EW - SBC Hydraulic Unit
Aug 2018
WARRANTY EXTENSIONService BrakesThe warranty on the SBC Hydraulic Unit for MY 2003-2006 Model 211, MY 2006 Model 219, and Model Year 2003-2012 Model 230 was extended from the original 4 years/50,000 miles to 25 years with no mileage limitation.
LI42.10-P-078779
Sep 2026
Service BrakesComplaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking.
LI82.62-P-078631
Sep 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.62-P-078631
Aug 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
Show 55 more bulletins
BulletinTypeComponentSummary
LI35.30-P-058566
Jul 2026
Power TrainSingle throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI82.30-P-059239
May 2026
Visibility/WiperComplaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the...
LI82.10-P-078301
Apr 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Feb 2026
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI33.30-P-056665
Nov 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI42.10-P-063502
Jul 2025
Service BrakesComplaint Noises/ squealing from the service brake in various driving situations and ambient conditions. Cause Frictional vibrations Remedy AMG brake systems are designed for high loads. This can result in noises under certain operating conditions and driving styles.
LI33.30-P-056665
May 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.10-P-078301
Apr 2025
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Apr 2025
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI83.20-P-051802
Apr 2025
EngineComplaint Vehicle with atypical reduced heat output. Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture).
LI82.70-P-077433
Mar 2025
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI33.30-P-056665
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI35.30-P-058566
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI82.35-P-078467
Oct 2024
StructureComplaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3.
LI82.70-P-077433
Sep 2024
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI82.10-P-078307
Sep 2024
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Sep 2024
Exterior LightingComplaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards.
LI82.10-P-078302
Sep 2024
Exterior LightingComplaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp.
LI82.10-P-078069
Jul 2024
Exterior LightingComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
LI91.18-P-077075
Dec 2023
SeatsCrease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle).
LI54.30-P-072145
Dec 2020
Electrical SystemNTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI42.47-P-067502
Dec 2020
Electronic Stability ControlIf the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
LI54.65-P-072065
Dec 2020
Electrical SystemUnmotivated Reaction from Park Assist - model series 213 facelift / 238 facelift with option code 235 (active par- king assist) and option code 501 (surround view system)
LI27.50-P-071658
Sep 2020
Power TrainHarsh engagement when changing gear range from P to D or R
LI27.50-P-049281
Sep 2020
Power TrainHarsh engagement when changing gear range from P to D
LI32.22-P-071495
Jul 2020
Electrical SystemAIRMATIC Fault Message "Max 80 km/ h (50 mph) " In Instrument Cluster
CL- SBC Hydraulic Unit
Aug 2018
Service BrakesThe purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing to you regarding your vehicle ownership.
LI91 45-P-066075
Jul 2018
Seat BeltsSeat belt extender toothed rack sluggish or makes noises
LI54 30-P-068430
Jul 2018
Electronic Stability ControlDisplay of suspension setting in head unit implausible
LI72 20-P-068322
Jul 2018
StructureLiftgate intermittently does not open fully
LI05 20-P-067123
Oct 2017
EngineOil in engine wiring harness
LI8210P0647661
Aug 2016
Exterior LightingHeadlamps fogged.
Reporting
Apr 2016
EquipmentEnclosed for your information and pursuant to part 579.5, please find our latest Service and Warranty Bulletins for March, 2016
LI07.08-P-060993
Mar 2015
EngineEngine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
SB-P-B-47.10/63
Jan 2015
Fuel SystemMERCEDES- BENZ : SEE DOCUMENT SEARCH BUTTON FOR OWNER LETTER . IN OUR CONTINUING EFFORTS TO ENHANCE THE SATISFACTION OF OUR CUSTOMERS, MERCEDES- BENZ HAS DECIDED TO EXTEND WARRANTY FOR CERTAIN FUEL TANK COMPONENTS VEHICLES WHICH COVERS THE FUEL ASSEMBLEY, FUEL SENDER, GASKET &...
CL- Fuel Components
Jan 2015
Fuel/Propulsion SystemIn our continuing efforts to enhance the satisfaction of our customers, Mercedes-Benz USA, LLC (MBUSA) has decided to extend the warranty for certain fuel tank components in certain Mercedes-Benz vehicles.
LI82.70-P-060004
Oct 2014
EquipmentiPhone mobile phone: Various complaints after software update to iOS8
LI91.10-P-048497
Jul 2014
StructureNoise complaints when load on backrest frame changes. Affects the driver and front passenger seats. Also perform the remedial action if you are performing work on: - backrest frame - backrest cover or - guide rail of head restraint.
LI91.10-P-059386
Jul 2014
SeatsDynamic seat control is not functioning correctly and/or air cushions do not inflate fully.
LI91.10-P-059373
Jul 2014
SeatsPossible complaints: 1. Memory function of electric seat fore/aft adjustment not functioning. 2. Seat fore/aft adjustment with easy entry/exit feature not functioning. 3. Head restraint presetting not functioning. 4.
LI91.29-P-050932
Jul 2014
SeatsThe controls on the partially electric seat adjustment switch stick or are loose or broken.
LI91.10-P-048498
Jul 2014
SeatsNoises from area of seat adjuster or cushion frame.
LI91.10-P-048500
Jul 2014
Air BagsRubbing noises arise between the covering and cover of the sidebag
LI91.10-P-048501
Jul 2014
SeatsRubbing noises at the point at which the covering rubs against the cover. Only occurs on vehicles with the sport package .
LI05.10-P-058758
Jun 2014
Engine And Engine CoolingEngine noises (rattling) after engine start
LI05.10-P-058758
Mar 2014
Engine And Engine CoolingNoise: A rattling noise may be heard from the area of the chain drive for approx. 2-5 seconds after engine start. And/or: Fault code entries in engine control unit: SIM271DE20: P001177 The position of the intake camshaft (cylinder bank 1) deviates from the specified value.
LI82.85-P-058582
Mar 2014
EquipmentApple products (iPhone or iPod) are not charged via the serial USB interface of the COMAND Online control unit (A40/3) in the stowage compartment of the center console.
LI46.10-P-057961
Feb 2014
SteeringSurface damage on steering wheel trim
C1A140101
Feb 2014
EquipmentThis Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems.
GI88.40-P-057430
Feb 2014
EquipmentMessage in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
LI8270P055572
Aug 2013
Electrical SystemMobile phone cotacts are not transferred completely.
LI47.20-P-054958
Jul 2013
Fuel SystemCombination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
LI82.10-P-054588
Jun 2013
Exterior LightingXenon burner inoperative or flickers
40-P-052794
Apr 2012
Seat BeltsMERCEDES BENZ: FRONT OR REAR SEAT BELT DOES NOT ROLL UP CORRECTLY. DIRT DEPOSITS ON THE SEAT BELT GUIDE DUE TO SOILED SEAT BELT. ALSO INCLUDED MODELS 169, F CELL, 246, AND 231. NO MODEL YEARS GIVEN. *JS
20-P-053398
Mar 2012
SteeringXENTRY: RATTLING/THUMPING NOISES FROM THE AREA OF THE STEERING ON ROUGH ROADS OR WHEN DRIVING OVER ROAD UNDULATIONS. NO MODEL YEARS GIVEN. ALSO INCLUDED MODELS 168 AND 172. *JS

Showing 60 of 84 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
  2. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  3. Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 2 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 2 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
  6. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mercedes-Benz E320 →