2009 Mercedes-Benz Ml350UNDER FEDERAL INVESTIGATIONWARRANTY EXTENSION ON FILE

93 federal complaints (105 component records) · 3 recall campaigns on file · 1 federal investigation · 89 service bulletins
See all 14 model years of the Mercedes-Benz Ml350 →
Engine
3.5L 6-cyl
Fuel
Premium
Drive
RWD
EPA economy
16 city / 21 hwy
Federal complaints
93
Recall campaigns
3
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Air bags
40
Seat belts
18
Electrical system
17
Brakes
7
Body & structure
5
Lighting
5
Fuel system
5
Other
2
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 0 complaints01 years old: 0 complaints2 years old: 1 complaints3 years old: 6 complaints4 years old: 9 complaints5 years old: 4 complaints56 years old: 6 complaints7 years old: 28 complaints8 years old: 13 complaints9 years old: 8 complaints10 years old: 4 complaints1011 years old: 1 complaints12 years old: 2 complaints13 years old: 4 complaints14 years old: 1 complaints15 years old: 2 complaints1516 years old: 3 complaints17 years old: 1 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 93 of 93 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 0 complaints020,000 - 40,000 miles: 3 complaints40,000 - 60,000 miles: 12 complaints40k60,000 - 80,000 miles: 14 complaints80,000 - 100,000 miles: 7 complaints80k100,000 - 120,000 miles: 5 complaints120,000 - 140,000 miles: 3 complaints120k140,000 - 160,000 miles: 4 complaints160,000 - 180,000 miles: 0 complaints160k180,000 - 200,000 miles: 1 complaints200,000+ miles: 1 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 50 of 93 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Air bags

40 complaint records
"RECEIVED LETTER IN MAY 2016 REGARDING THE AIR BAG RECALL 16V-081. STILL HAVE NOT BEEN CONTACTED ON WHERE OR WHEN TO GET IT FIXED...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Seat belts

18 complaint records
"REAR SEAT BELTS ARE LOOSE, SEAT BELTS DON'T HOLD AND DON'T GO BACK. ON BOTH SIDES IN REAR. SEAT BELTS STAYS LOOSE. THIS IS A DEFECT. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse seat belts parts in the directory →

Electrical system

17 complaint records4 fire reports
"INSTRUMENT CLUSTER HAS AN ORANGE LEAK INSIDE, DEALER SAID THAT THEY NEVER SAW SOMEHING LIKE IT BEFORE. NEED TO BE REPLACED, THE CHARGE IS ABOUT $2000. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA21002
opened Sep 2021
OPENAir BagsDesiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L.

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
24V298000DO NOT DRIVEService Brakes, HydraulicMercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML, GL, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details.Normally free
22V315000DO NOT DRIVEService Brakes, HydraulicMercedes-Benz USA, LLC (MBUSA) is recalling certain 2006-2012 ML-Class, GL-Class, and R-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details.Normally free
16V081000Air BagsMercedes-Benz USA, LLC. (MBUSA) is recalling certain model year 2009-2010 ML320 BlueTec 4Matic, GL320 BlueTec 4Matic and R320 CDI 4Matic, 2011 E350 Cabriolet and E550 Cabriolet, 2009-2011 ML350, ML350 4Matic, ML550...Normally free

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
EW - BlueTEC Update
Oct 2021
WARRANTY EXTENSIONEngineMercedes-Benz USA, LLC will provide an Extended Modification Warranty for each vehicle that has received the Approved Emission Modification.
LI42.10-P-078779
Sep 2026
Service BrakesComplaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking.
LI82.62-P-078631
Sep 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.62-P-078631
Aug 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI35.30-P-058566
Jul 2026
Power TrainSingle throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
Show 55 more bulletins
BulletinTypeComponentSummary
LI77.21-P-075806
Apr 2026
Visibility/WiperComplaint The sliding sunroof glass panel of the panoramic roof reverses during the closing process, either once or multiple times, without an entrapment (anti‑pinch) event being detected. The concern may occur temporarily or repeatedly during normal closing operation.
LI82.10-P-078301
Apr 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078301
Mar 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078307
Feb 2026
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078896
Feb 2026
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Feb 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI33.30-P-056665
Nov 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI33.30-P-056665
May 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.10-P-078301
Apr 2025
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Apr 2025
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI83.20-P-051802
Apr 2025
EngineComplaint Vehicle with atypical reduced heat output. Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture).
LI82.70-P-077433
Mar 2025
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI33.30-P-056665
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI35.30-P-058566
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI82.35-P-078467
Oct 2024
StructureComplaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3.
LI82.70-P-077433
Sep 2024
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI82.10-P-078307
Sep 2024
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Sep 2024
Exterior LightingComplaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards.
LI82.10-P-078302
Sep 2024
Exterior LightingComplaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp.
LI82.10-P-078069
Jul 2024
Exterior LightingComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
NCU-2023060005
Dec 2023
Engine And Engine CoolingMercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2009-2012 GL-Class, ML-Class, R-Class, and S-Class (164/166, 251, 221 platforms) vehicles, the coding for the engine control unit does not correspond...
LI91.18-P-077075
Dec 2023
SeatsCrease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle).
LI68.20-P-070037
Dec 2020
EquipmentArmrest In Center Console (Front) Only Opens On One Side Or Not At All - Model Series 167
LI77.21-P-072113
Dec 2020
VisibilityCreaking noise from fixed glass section of panoramic roof in area of rear passenger compartment grab handles
LI82.10-P-064766
Jun 2020
Exterior LightingLamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens.
NCU - HVAC Warra
May 2020
EquipmentTo enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system...
LI35 30-P-058566
Aug 2019
Power TrainThrottle lift-off clunking noises at drive shafts of rear axle
LI05 20-P-067123
Oct 2017
EngineOil in engine wiring harness
LI8330P0496447
Nov 2016
EquipmentNo cooling output, fault code 9006 stored in air conditioning control unit.
LI8210P0647661
Aug 2016
Exterior LightingHeadlamps fogged.
TakataRecall
Feb 2016
Air BagsAdditional information around the recent recall announcement affecting approximately 705,983 Mercedes-Benz passenger vehicles involving Takata driver-side airbags containing PSDl-5 type inflators
RecallUpdate
Feb 2016
Air BagsRecall Campaign announcement for Takata driver airbags.
LI07.08-P-060993
Mar 2015
EngineEngine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
LI91.10-P-050164
Jul 2014
Electrical SystemNoises from the mounting of the rear weight sensing system (WSS) sensors
LI27.19-P-056151
Jul 2014
Power TrainWith an unfavorable sensor position and high rpms, the sensor may deliver incorrect rpm values and the transmission control unit may detect overspeeding. Owing to the software application, the control unit is not reset in the case of implausible messages.
LI91.25-P-059380
Jul 2014
SeatsPneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
LI68.20-P-053607
Jul 2014
EquipmentNoise in center console area of W166.
LI67.30-P-052837
Jul 2014
VisibilitySide windows may make noises when closing and opening, or reverse direction when closing.
LI67.30-P-055417
Jul 2014
VisibilitySide windows may make noises when closing and opening, or reverse direction when closing.
LI46.15-P-058505
Feb 2014
SteeringCreaking noise when making vertical or longitudinal adjustment to electrical steering column
LI49.20-P-056353
Feb 2014
Electrical SystemEngine diagnosis warning lamp active. Fault code 20BE1B and/or 20BD1B (The heating element of the AdBlue tank has a malfunction) is logged in the Blue-Tec control unit.
C1A140101
Feb 2014
EquipmentThis Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems.
LI18.30-P-055434
Feb 2014
Engine And Engine CoolingTraces of oil in area of oil cooler (inner V) on engine 642
LI14.20-P-052079
Feb 2014
Engine And Engine CoolingEngine diagnosis warning lamp lights up - Fault code entry (FC) 14A600 or 14A700
GI88.40-P-057430
Feb 2014
EquipmentMessage in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
S-SC- 2013090008
Feb 2014
Electrical SystemThis Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the mbrace software does not correspond to current production configuration.
LI32.20-P-057942
Dec 2013
SuspensionThumping noises from front axle when driving over bumps on road.
LI8270P055572
Aug 2013
Electrical SystemMobile phone cotacts are not transferred completely.
S-B-67.00-29
Jul 2013
VisibilitySince 12/2012 (model 166) and since 06/2013 (model 242) the glass breakage loops are no longer in the side windows and rear window. Suitable interior protection ensures that the interior monitoring function continues to operate correctly.
LI82.95-P-056655
Jul 2013
Electrical SystemCustomer experiences low battery conditions, resulting in jump starts, and eventually requiring battery replacement.
LI82.85-P-055695
Jul 2013
Electrical SystemThe COMAND unit does not start or the COMAND display remains dark. The COMAND unit cannot be operated. Note: The problem disappears after a lengthy idle period (>6h) or after interrupting the power supply (circuit 30).
P-B-54.10-225d
Jul 2013
Electrical SystemIf it is necessary to replace an HV battery, the return will only be accepted with the filled-out ?Analysis Sheet for Transportability of High-Voltage Batteries Form?
LI47.20-P-054958
Jul 2013
Fuel SystemCombination message: "Clean fuel filter" is displayed. The fault code 162500 (water level message - Bosch) or P226997 (water level message - Delphi) or 171600 (filter load - Bosch) is stored in the engine control unit.
LI82.10-P-054588
Jun 2013
Exterior LightingXenon burner inoperative or flickers
LI-72-00-P
May 2013
StructureXENTRY: OUTSIDE DOOR HANDLE NO LONGER RETURNS TO END POSITION. DUE TO A BENT PIN IN THE DYNAMIC BALANCER, THE SUPPORT SPRING OF THE BEARING BRACKET CAN SLIDE OUT OF PLACE OR BECOME UNHOOKED. MODELS 164, 251, 166, 204, 212. NO MODEL YEARS LISTED. *PE UPDATED 2/1/12.

Showing 60 of 89 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  2. Pull and release every belt.A belt that retracts slowly or a buckle that will not latch matches this vehicle's seat-belt cluster.
  3. Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 3 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Do not drive it home until the do-not-drive recall is confirmed repaired.At least one campaign on this vehicle carries a federal do-not-drive advisory. Confirm the repair with the dealer, by VIN, before taking delivery.
  6. Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 1 warranty extension for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
  7. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mercedes-Benz Ml350 →