Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Odometer when the failure occurred
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Engine & cooling
Power train
Electrical system
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| AQ12002 opened Oct 2012 | closed Oct 2014 | Engine And Engine Cooling | Chapman Chevrolet / Cruze Engine Recall NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act... |
| PE12010 opened Mar 2012 | closed Jul 2012 | Engine | Engine compartment fire - led to recall 12V288000 In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31,... |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 16V502000 | Power Train | General Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK. | Normally free |
| 13V360000 | Service Brakes, Hydraulic | General Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric... | Normally free |
| 12V289000 | Fuel System, Gasoline | GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012. | Normally free |
| 12V288000 | Engine And Engine Cooling | GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012. | Normally free |
| 11V273000 | Power Train | GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR... | Normally free |
| 11V270000 | Steering | GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. | Normally free |
| 11V221000 | Steering | GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2014274 2014-07-03 | Accessories | 17,144 | On certain vehicles, insulation on the engine block heater power cord may become damaged if the cord is handled during very cold days (temperatures below -25C). |
| 2013282 2013-08-15 | Brakes | 44,789 | On certain vehicles equipped with a 1.4L DOHC gasoline turbo engine and a 6T40 automatic transmission, the electric vacuum pump (which provides supplemental vacuum under certain operating conditions) may not function as designed. |
| 2012187 2012-06-22 | Other | 61,299 | On certain vehicles, oil spilt as a result of improper engine oil change procedures could contact hot engine or exhaust components, as well as the engine shield, which could cause the shield to ignite and burn. |
| 2012188 2012-06-22 | Structure | 8,185 | On certain vehicles, welds may have been omitted from the fuel tank mounting brackets during the vehicle manufacturing process. This could allow fuel leakage to occur as a result of a severe side impact crash. |
| 2011186 2011-05-05 | Other | 19,827 | On certain vehicles, the automatic transmission shift linkage may not have been installed correctly during vehicle assembly. As such, the shift lever indicator may not accurately reflect the actual transmission gear selection. |
Show 2 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2011187 2011-05-05 | Steering | 25,053 | On certain vehicles, the bolt attaching the intermediate steering shaft to the steering gear input shaft may not have been properly installed during vehicle assembly. |
| 2011149 2011-04-04 | Steering | 400 | On certain vehicles, the steering wheel may have been improperly fastened during vehicle assembly. This could allow the steering wheel to loosen and come off. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| PIP4902W Sep 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIT3271Q Apr 2026 | Unknown Or Other | This preliminary information communicates information about how to determine if a wheel and tires size change is available. | |
| PIP4902V Mar 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIP6104 Mar 2026 | Unknown Or Other | This Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect. | |
| PIP4902U Jan 2026 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| PIT5214G Nov 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical... | |
| PIE0877 Oct 2025 | Air Bags | This engineering informational bulletin provides process for a GM engineering study on curtain Takata Airbag Steering Wheel Modules and needs the used Takata airbags to be returned to GM. | |
| 13598 Sep 2025 | Unknown Or Other | New Vehicle Monitoring Programs Section in IVH | |
| PIP4902T Aug 2025 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| PIC5650M Aug 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. | |
| PIP4902S Jun 2025 | Unknown Or Other | This preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance. | |
| 25-NA-156 Jun 2025 | Wheels | This service bulletin provides information on Tire Sidewall Irregularities. | |
| 00-06-01-026R Jun 2025 | Engine | This service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage. | |
| PIT5074R May 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads. | |
| 23-NA-153 May 2025 | Engine | The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay. | |
| 23-NA-001 Mar 2025 | Electrical System | This service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information. | |
| PIP5358D Feb 2025 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering. | |
| 21-NA-043 Jan 2025 | Electrical System | This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. | |
| 22-NA-074 Jan 2025 | Engine | This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system. | |
| PIT5074Q Dec 2024 | Unknown Or Other | This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. | |
| PIT5962B Dec 2024 | Unknown Or Other | This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses. | |
| 21-NA-043 Nov 2024 | Engine | This bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer. | |
| 04-06-01-029K Oct 2024 | Steering | This informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules. | |
| PIP4723J Oct 2024 | Electrical System | This Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving... | |
| PIP6015 Oct 2024 | Unknown Or Other | This Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool. | |
| 24-NA-223 Oct 2024 | Power Train | This service bulletin informs the technician of an alternate lift procedure that has been developed when the lift plate does not fit the top of the transmission case for 6T30, 6T35, 6T40, 6T45, and 6T50 Transmissions. | |
| 10-00-89-009F Oct 2024 | Unknown Or Other | This service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S). | |
| 01-06-01-011Q Oct 2024 | Engine | This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption. | |
| 20-NA-132 Oct 2024 | Electrical System | This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements. | |
| 07-00-89-037T Oct 2024 | Unknown Or Other | This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs. | |
| 04-06-04-051J Sep 2024 | Engine | This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive. | |
| 23-NA-219 Sep 2024 | Structure | This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories. | |
| 20-NA-138 Sep 2024 | Engine | This bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management. | |
| 08-07-30-026I Sep 2024 | Power Train | This service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise. | |
| 18-NA-146 Sep 2024 | Unknown Or Other | This warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only). | |
| PIT5099H Sep 2024 | Unknown Or Other | This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. | |
| 02-00-89-002X Sep 2024 | Unknown Or Other | This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only). | |
| PIC5650L Sep 2024 | Electrical System | This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. | |
| PIT3271P Sep 2024 | Unknown Or Other | This Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles. | |
| 24-NA-174 Aug 2024 | Unknown Or Other | The bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect. | |
| General Communication Aug 2024 | SERVICE CAMPAIGN | Electrical System | Vehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions). |
| 05-03-08-002J Aug 2024 | Suspension | This service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak. | |
| 18-NA-073 Aug 2024 | Engine | This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement. | |
| 01-00-89-010S Aug 2024 | Unknown Or Other | This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern. | |
| 07-06-01-016J Aug 2024 | Engine | This service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement. | |
| 00-06-01-012N Aug 2024 | Engine | This service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts. | |
| 05-06-04-022V Aug 2024 | Fuel/Propulsion System | This bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL. | |
| 16-NA-222 Aug 2024 | Engine | This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations. | |
| 09-06-04-026Y Aug 2024 | Electrical System | This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2. | |
| 24-NA-147 Aug 2024 | Seat Belts | This service bulletin provides information on regular inspection of the Seat Belt Lap Anchor. | |
| 01-06-01-011P Aug 2024 | Engine | This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption. | |
| 18-NA-306 Aug 2024 | Unknown Or Other | This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA). | |
| PI0754G Jul 2024 | Visibility/Wiper | This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic. | |
| 16-NA-158 Jul 2024 | Unknown Or Other | This service bulletin describes the U.S. Dealer Special Tool Loan Program process. | |
| 19-NA-101 Jul 2024 | Engine | This service bulletin provides a procedure to replace the intake manifold if diagnostics has found the Non Return Valve missing to correct customer concerns of possible oil consumption and//or leaks. | |
| 24-NA-141 Jul 2024 | Power Train | GM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping. | |
| 99-04-20-002O Jul 2024 | Power Train | This service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation. | |
| 04-06-04-051I Jun 2024 | Fuel/Propulsion System | This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive. | |
| 16-NA-383 Jun 2024 | Engine | This service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up. | |
| 18-NA-099 Jun 2024 | Unknown Or Other | This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim. |
Showing 60 of 1477 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the VIN against open recalls before you negotiate.This vehicle has 7 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Chevrolet Cruze →