2011 Chevrolet Cruze

732 federal complaints (1,116 component records) · 7 recall campaigns on file · 2 federal investigations · 1477 service bulletins · 7 Canadian recalls
See all 10 model years of the Chevrolet Cruze →
Engine
1.8L 4-cyl
Fuel
Regular
Drive
FWD
EPA economy
26 city / 35 hwy
Federal complaints
732
Recall campaigns
7
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Engine & cooling
296
Power train
193
Electrical system
98
Stability control
79
Other
76
Brakes
76
Speed control
70
Steering
48
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 101 complaints01 years old: 69 complaints2 years old: 71 complaints3 years old: 98 complaints4 years old: 69 complaints5 years old: 77 complaints56 years old: 56 complaints7 years old: 57 complaints8 years old: 49 complaints9 years old: 27 complaints10 years old: 18 complaints1011 years old: 12 complaints12 years old: 7 complaints13 years old: 9 complaints14 years old: 7 complaints15 years old: 5 complaints1516 years old: 0 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 732 of 732 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 96 complaints020,000 - 40,000 miles: 84 complaints40,000 - 60,000 miles: 107 complaints40k60,000 - 80,000 miles: 84 complaints80,000 - 100,000 miles: 68 complaints80k100,000 - 120,000 miles: 48 complaints120,000 - 140,000 miles: 35 complaints120k140,000 - 160,000 miles: 15 complaints160,000 - 180,000 miles: 8 complaints160k180,000 - 200,000 miles: 1 complaints200,000+ miles: 4 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 550 of 732 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Engine & cooling

296 complaint records17 fire reports5 crash reports
"Valve cover, I’ve had the valve cover replaced 3 times, an yet it keeps needing replaced an oil is getting all over my engine...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Power train

193 complaint records4 crash reports
"THE TRANSMISSION LEAKS SO MUCH WE PUT NEW FLUIDS IN ALMOST ON THE DAILY AND THERE'S ALWAYS SENSOR LIGHTS ON ON THE DASHBOARD..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse power train parts in the directory →

Electrical system

98 complaint records4 fire reports4 crash reports
""TAKATA RECALL" MY CAR IS SHUTTING OFF THEN POWERING BACK UP BY ITSELF.. SEEMS LIKE SOMETHING IS STUCK READING A CODE OF P0234..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
AQ12002
opened Oct 2012
closed Oct 2014Engine And Engine CoolingChapman Chevrolet / Cruze Engine Recall
NHTSA opened AQ12-002 to determine whether Chapman Chevrolet of Philadelphia, Pennsylvania complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C.Chapter 301 (Safety Act) and its implementing regulations.The Safety Act...
PE12010
opened Mar 2012
closed Jul 2012EngineEngine compartment fire - led to recall 12V288000
In a June 21, 2012 letter to NHTSA, General Motors LLC. (GM) submitted a Defect Information Report (DIR) identifying a defect in approximately 413,148 model year (MY) 2011 through 2012 Chevrolet Cruze vehicles manufactured from October 2, 2009 through May 31,...

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
16V502000Power TrainGeneral Motors LLC (GM) is recalling certain model year 2016-2017 Buick Verano and 2016 Chevrolet Malibu as the electronic park lock lever may allow the ignition key to be removed without the transmission being in PARK.Normally free
13V360000Service Brakes, HydraulicGeneral Motors (GM) is recalling certain model year 2011-2012 Chevrolet Cruze vehicles equipped with 1.4L DOHC gasoline turbo engines and 6T40 front wheel drive automatic transmissions and equipped with an electric...Normally free
12V289000Fuel System, GasolineGENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 14, 2012.Normally free
12V288000Engine And Engine CoolingGENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011 AND 2012 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH MAY 31, 2012.Normally free
11V273000Power TrainGENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 6, 2009, THROUGH APRIL 27, 2011 AND EQUIPPED WITH AN AUTOMATIC TRANSMISSION FOR FAILING TO COMPLY WITH FEDERAL MOTOR...Normally free
11V270000SteeringGENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011.Normally free
11V221000SteeringGENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CHEVROLET CRUZE VEHICLES. DURING MANUFACTURING THE STEERING WHEEL COULD HAVE BEEN IMPROPERLY FASTENED AND MAY DETACH FROM THE STEERING COLUMN.Normally free

Transport Canada recalls

Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.

RecallSystemUnits (CA)Summary
2014274
2014-07-03
Accessories17,144On certain vehicles, insulation on the engine block heater power cord may become damaged if the cord is handled during very cold days (temperatures below -25C).
2013282
2013-08-15
Brakes44,789On certain vehicles equipped with a 1.4L DOHC gasoline turbo engine and a 6T40 automatic transmission, the electric vacuum pump (which provides supplemental vacuum under certain operating conditions) may not function as designed.
2012187
2012-06-22
Other61,299On certain vehicles, oil spilt as a result of improper engine oil change procedures could contact hot engine or exhaust components, as well as the engine shield, which could cause the shield to ignite and burn.
2012188
2012-06-22
Structure8,185On certain vehicles, welds may have been omitted from the fuel tank mounting brackets during the vehicle manufacturing process. This could allow fuel leakage to occur as a result of a severe side impact crash.
2011186
2011-05-05
Other19,827On certain vehicles, the automatic transmission shift linkage may not have been installed correctly during vehicle assembly. As such, the shift lever indicator may not accurately reflect the actual transmission gear selection.
Show 2 more Canadian recalls
RecallSystemUnits (CA)Summary
2011187
2011-05-05
Steering25,053On certain vehicles, the bolt attaching the intermediate steering shaft to the steering gear input shaft may not have been properly installed during vehicle assembly.
2011149
2011-04-04
Steering400On certain vehicles, the steering wheel may have been improperly fastened during vehicle assembly. This could allow the steering wheel to loosen and come off.

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
PIP4902W
Sep 2026
Unknown Or OtherThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PIT3271Q
Apr 2026
Unknown Or OtherThis preliminary information communicates information about how to determine if a wheel and tires size change is available.
PIP4902V
Mar 2026
Unknown Or OtherThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PIP6104
Mar 2026
Unknown Or OtherThis Preliminary information communicates the steps on how to save a GDS2 Session Log and upload to a Technical Assistance Case in CX Connect.
PIP4902U
Jan 2026
Unknown Or OtherThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
Show 55 more bulletins
BulletinTypeComponentSummary
PIT5214G
Nov 2025
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer’s vehicles that exhibit vibration conditions without utilizing the support of General Motors Technical...
PIE0877
Oct 2025
Air BagsThis engineering informational bulletin provides process for a GM engineering study on curtain Takata Airbag Steering Wheel Modules and needs the used Takata airbags to be returned to GM.
13598
Sep 2025
Unknown Or OtherNew Vehicle Monitoring Programs Section in IVH
PIP4902T
Aug 2025
Unknown Or OtherThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
PIC5650M
Aug 2025
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on.
PIP4902S
Jun 2025
Unknown Or OtherThis preliminary information advises a dealer on how to email GDS2 session logs into Technical Assistance.
25-NA-156
Jun 2025
WheelsThis service bulletin provides information on Tire Sidewall Irregularities.
00-06-01-026R
Jun 2025
EngineThis service bulletin provides information on replacing the intake manifold when the engine is replaced after severe internal engine damage.
PIT5074R
May 2025
Unknown Or OtherThis Preliminary Information communication provides information to the technician about the use of J-35616-64B and Mini 50 terminal test probe, replacement terminals, and terminated leads.
23-NA-153
May 2025
EngineThe service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.
23-NA-001
Mar 2025
Electrical SystemThis service bulletin provides information for dealers/technicians on OnStar Module 2G Sunset Information.
PIP5358D
Feb 2025
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the noise for assessment by engineering.
21-NA-043
Jan 2025
Electrical SystemThis bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
22-NA-074
Jan 2025
EngineThis service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.
PIT5074Q
Dec 2024
Unknown Or OtherThis Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads.
PIT5962B
Dec 2024
Unknown Or OtherThis Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses.
21-NA-043
Nov 2024
EngineThis bulletin advises the dealers to maintain the vehicle stock on hand by doing a full inspection on the vehicles before being sold (prepping) to the customer.
04-06-01-029K
Oct 2024
SteeringThis informational bulletin explains Unscheduled Supplemental Services and the importance of GM Simplified Maintenance Schedules.
PIP4723J
Oct 2024
Electrical SystemThis Preliminary Information communicates to the dealer the process for downloading or updating operating software for the Tire Pressure Monitor, Active Fuel Injector tester, multi media tester, PICO Scope, GR8 starting/charging tester and Vehicle Data Recorder tools, giving...
PIP6015
Oct 2024
Unknown Or OtherThis Preliminary information communicates to the dealer a process for accessing the procedure to add attachments to a GM technical assistance case using the dealer case management tool.
24-NA-223
Oct 2024
Power TrainThis service bulletin informs the technician of an alternate lift procedure that has been developed when the lift plate does not fit the top of the transmission case for 6T30, 6T35, 6T40, 6T45, and 6T50 Transmissions.
10-00-89-009F
Oct 2024
Unknown Or OtherThis service bulletin provides information on key code security rules and information on GM keycode look-up applications (U.S).
01-06-01-011Q
Oct 2024
EngineThis service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
20-NA-132
Oct 2024
Electrical SystemThis warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.
07-00-89-037T
Oct 2024
Unknown Or OtherThis warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.
04-06-04-051J
Sep 2024
EngineThis service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
23-NA-219
Sep 2024
StructureThis service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.
20-NA-138
Sep 2024
EngineThis bulletin provides information on Policies Applicable to All U.S. Dealers for Engine and Transmission Assembly Replacement Under Warranty, Policy or Customer Enthusiasm and information on Submission of Warranty Transaction in Global Warranty Management.
08-07-30-026I
Sep 2024
Power TrainThis service bulletin provides information on some vehicles that may rock or move slightly forward or rearward while in Park at start up after cold soak. This condition may be accompanied by a clunk noise.
18-NA-146
Sep 2024
Unknown Or OtherThis warranty administration bulletin provides policy information, proper labor operation selection and causal part identification for warranty transactions (U.S. Only).
PIT5099H
Sep 2024
Unknown Or OtherThis Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air.
02-00-89-002X
Sep 2024
Unknown Or OtherThis service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).
PIC5650L
Sep 2024
Electrical SystemThis Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935.
PIT3271P
Sep 2024
Unknown Or OtherThis Preliminary Information communication provides information to the technician about changing the tire and wheel size on vehicles.
24-NA-174
Aug 2024
Unknown Or OtherThe bulletin provides direction on how to locate the Temporary Service Part (TSP) form in GlobalConnect.
General Communication
Aug 2024
SERVICE CAMPAIGNElectrical SystemVehicle Wide Programming (VWP) is a new process to update software on GM Vehicles. It provides the ability via a single selection within Techline Connect to first identify which modules need updating and then proceed to updating affected modules (with some exceptions).
05-03-08-002J
Aug 2024
SuspensionThis service bulletin provides information to dealership personnel on diagnosis and replacement of shock absorber and strut due to fluid leak.
18-NA-073
Aug 2024
EngineThis service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.
01-00-89-010S
Aug 2024
Unknown Or OtherThis service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.
07-06-01-016J
Aug 2024
EngineThis service bulletin provides information on Internal Engine Noise or Damage After Oil Filter Replacement.
00-06-01-012N
Aug 2024
EngineThis service bulletin advises about the possible issues that may occur when using a scotch brite pad or highly abrasive disk on gasket sealing surfaces or reused parts.
05-06-04-022V
Aug 2024
Fuel/Propulsion SystemThis bulletin provides information on the TOP TIER Detergent Gasoline Licensed Brands and the TOP TIER Diesel Fuel Licensed Brands that are recommended for use in all GM vehicles and the TOP TIER FUELS website URL.
16-NA-222
Aug 2024
EngineThis bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.
09-06-04-026Y
Aug 2024
Electrical SystemThis bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.
24-NA-147
Aug 2024
Seat BeltsThis service bulletin provides information on regular inspection of the Seat Belt Lap Anchor.
01-06-01-011P
Aug 2024
EngineThis service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.
18-NA-306
Aug 2024
Unknown Or OtherThis Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).
PI0754G
Jul 2024
Visibility/WiperThis PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic.
16-NA-158
Jul 2024
Unknown Or OtherThis service bulletin describes the U.S. Dealer Special Tool Loan Program process.
19-NA-101
Jul 2024
EngineThis service bulletin provides a procedure to replace the intake manifold if diagnostics has found the Non Return Valve missing to correct customer concerns of possible oil consumption and//or leaks.
24-NA-141
Jul 2024
Power TrainGM is receiving damaged (cracked or broken) transmission cores returned to the reman facilities. The damage is being caused either in the removal process by the technician, or inadequate packaging or shipping.
99-04-20-002O
Jul 2024
Power TrainThis service bulletin provides information on Driveline Clunk Noise and what is acceptable and what is considered normal operation.
04-06-04-051I
Jun 2024
Fuel/Propulsion SystemThis service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.
16-NA-383
Jun 2024
EngineThis service bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels should be used to reduce carbon build-up.
18-NA-099
Jun 2024
Unknown Or OtherThis bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.

Showing 60 of 1477 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  2. Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
  3. Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 7 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Chevrolet Cruze →