2013 Mercedes-Benz C250UNDER FEDERAL INVESTIGATIONWARRANTY EXTENSION ON FILE

278 federal complaints (347 component records) · 7 recall campaigns on file · 1 federal investigation · 116 service bulletins
See all 5 model years of the Mercedes-Benz C250 →
Engine
1.8L 4-cyl
Fuel
Premium
Drive
RWD
EPA economy
22 city / 31 hwy
Federal complaints
278
Recall campaigns
7
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Air bags
164
Engine & cooling
48
Fuel system
29
Steering
19
Other
19
Power train
14
Electrical system
14
Body & structure
11
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 7 complaints01 years old: 10 complaints2 years old: 7 complaints3 years old: 37 complaints4 years old: 46 complaints5 years old: 70 complaints56 years old: 36 complaints7 years old: 23 complaints8 years old: 7 complaints9 years old: 14 complaints10 years old: 5 complaints1011 years old: 8 complaints12 years old: 5 complaints13 years old: 3 complaints14 years old: 0 complaints15 years old: 0 complaints1516 years old: 0 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 278 of 278 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 10 complaints020,000 - 40,000 miles: 17 complaints40,000 - 60,000 miles: 21 complaints40k60,000 - 80,000 miles: 32 complaints80,000 - 100,000 miles: 14 complaints80k100,000 - 120,000 miles: 9 complaints120,000 - 140,000 miles: 2 complaints120k140,000 - 160,000 miles: 1 complaints160,000 - 180,000 miles: 0 complaints160k180,000 - 200,000 miles: 0 complaints200,000+ miles: 1 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 107 of 278 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Air bags

164 complaint records2 fire reports12 crash reports
"TAKATA RECALL - REPLACEMENT OF THE PASSENGER AIRBAG HAS NOT BEEN TIMELY CREATING A SAFETY HAZARD TO DRIVER AND PASSENGER...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Engine & cooling

48 complaint records3 fire reports2 crash reports
"CAMSHAFT ADJUSTER breakdown with only 70k miles on engine. Dealership asking for 6k for repair as extended warranty expired last year...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →

Fuel system

29 complaint records
"intermittently the idle will vibrate the car and acceleration will quit and sputter. Very dangerous in many conditions. cannot drive car safely...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA21002
opened Sep 2021
OPENAir BagsDesiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L.

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
21V638000Air BagsMercedes-Benz USA, LLC (MBUSA) is recalling certain 2015-2016 E400 Coupe, 2012-2015 C250 Coupe, C350 Coupe, C63 AMG Coupe, 2011-2014 E350 Coupe, and 2012-2014 E350 Cabrio vehicles.Normally free
19V787000CommunicationMercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially...Normally free
19V010000Air BagsMercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe,...Normally free
18V043000Air BagsMercedes-Benz USA, LLC (MBUSA) is recalling certain 2013 C250, C250 Coupe, C350 Coupe 4Matic, C300 4Matic, C350, C350 Coupe, C63 AMG, C63 Coupe, E350 Cabrio, E350 Coupe, E550 Cabrio, E350 Coupe 4Matic, E550 Coupe,...Normally free
17V627000Air BagsMercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300...Normally free
17V252000SteeringMercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015...Normally free
17V177000Electrical SystemMercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350...Normally free

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
EW - HVAC Service
Oct 2020
WARRANTY EXTENSIONVisibility/WiperThis NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out.
EW - Camshaft Adjuster
Nov 2020
WARRANTY EXTENSIONEngineThis NCU replaces the prior NCU issued on October 30, 2020 and contains clarification on Camshaft Adjuster kit contents. Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) 2012-2015 Mercedes-Benz Model 204 and...
EW - Camshaft Adjuster
May 2021
WARRANTY EXTENSIONEngineThis NCU replaces the prior NCUs issued on October 30, November 09 & November 20, 2020 and contains clarification on the replacement of the Camshaft Adjuster under this extended warranty.
EW - HP Fuel Pump
Oct 2021
WARRANTY EXTENSIONFuel/Propulsion SystemMercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz vehicles, has extended the warranty for the high pressure fuel pump from the original New Vehicle Limited Warranty of 4 years / 50,000 miles to 10 years / 120,000 miles (whichever occurs first) on certain Model Year...
LI42.10-P-078779
Sep 2026
Service BrakesComplaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking.
Show 55 more bulletins
BulletinTypeComponentSummary
LI82.62-P-078631
Sep 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.62-P-078631
Aug 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.85-P-079087
Aug 2026
Electrical SystemComplaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.Navigation 7.iHeartRadio 8.Traffic Cams Cause MB...
LI35.30-P-058566
Jul 2026
Power TrainSingle throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI33.20-P-078406
Jul 2026
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison.
LI82.30-P-059239
May 2026
Visibility/WiperComplaint There are several types of complaint about noises or poor windshield wiper wiping performance: A: Wiper blades squeaking, chattering, shuddering B: The windshield is not wiped completely (streaking) C: During the downward movement water is pulled back onto the...
LI35.10-P-078931
May 2026
SuspensionComplaint Potential corrosion on the rear axle carrier Cause Due to market-specific conditions such as moisture, ingress of dirt and/or environmental influences, corrosion can occur on the rear axle carrier Remedy In the event of a complaint, the optimized repair method must be...
LI33.20-P-078406
May 2026
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison.
LI33.20-P-078406
Apr 2026
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison.
LI82.10-P-078301
Apr 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078301
Mar 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078301
Feb 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI33.30-P-056665
Nov 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI27.19-P-074985
Jul 2025
Electrical SystemComplaint Commissioning not possible after replacement of TRANSMISSION 722.9 or of electrohydraulic controller unit (EHS) or of repair kit controller unit (VGS).
LI33.30-P-056665
May 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.10-P-078301
Apr 2025
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Apr 2025
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.85-P-079087
Apr 2025
Electrical SystemComplaint A popup is seen on the HU with the message "data connection temporarily not available". Potentially affected functionalities in NTG4.5, NTG5 1.Weather 2.Local Search 3.IP Radio 4.Send2Car 5.Speech Detection Service 6.E-Navigator 7.iHeartRadio 8.Traffic Cams Cause...
LI35.10-P-078931
Apr 2025
SuspensionComplaint Potential corrosion on the rear axle carrier Cause Due to market-specific conditions such as moisture, ingress of dirt, and environmental influences, corrosion may be present on the rear axle carrier Remedy In the event of a complaint, the optimized repair method must...
LI83.20-P-051802
Apr 2025
EngineComplaint Vehicle with atypical reduced heat output. Cause Silicate granulate may have escaped from a damaged bag in the expansion reservoir (not visible), reducing the coolant flow in the heater heat exchanger (see picture).
LI82.70-P-077433
Mar 2025
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI33.20-P-078406
Jan 2025
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements. Sound file attached for comparison. NOTE: Steering functionality is not affected. For 192 and 232: Only affects vehicles in the below FIN range.
LI33.30-P-056665
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI35.30-P-058566
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI27.19-P-072588
Nov 2024
Power TrainComplaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS.
LI82.10-P-078069
Nov 2024
Visibility/WiperComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
LI82.35-P-078467
Oct 2024
StructureComplaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3.
LI27.00-P-074450
Oct 2024
Power TrainComplaint Tension-releasing impact of the propeller shaft with the force-free in D "KID" function, after vehicle has stopped. Cause The tension-releasing jolt in the drivetrain originates as a result of the "release" of energy stored when braking through the force-free switch...
LI82.70-P-077433
Sep 2024
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI82.10-P-078307
Sep 2024
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Sep 2024
Exterior LightingComplaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards.
LI82.10-P-078302
Sep 2024
Exterior LightingComplaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp.
NCU - 2022080005
Aug 2024
SERVICE CAMPAIGNElectrical SystemMercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain Model Year (“MY”) C-Class, E-Class, S-Class, G-Class, CL, CLS, ML, GL, GLE, GLS, GLC, SL, and AMG GT (204, 205, 207, 212, 213, 217, 221, 222, 463, 216, 218, 166, 292, 253, 231,...
LI82.10-P-078069
Jul 2024
Exterior LightingComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
NCU - 24240304
Mar 2024
StructureAs previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint...
LI91.18-P-077075
Dec 2023
SeatsCrease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle).
CL-ELWSubframe
Mar 2023
EquipmentMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
ELW-RearSubframe
Mar 2023
EquipmentMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
ELW-RearSubframe
Feb 2023
StructureMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
LI68.05-P-060306
Jan 2022
Electrical SystemComplaint The garage door hand transmitter cannot be initialized with the integrated garage door opener in the inside rearview mirror. Cause 1. The integrated garage door opener (GDO) is not compatible with the opening system installed in the garage. 2.
LI68.05-P-060307
Jan 2022
Electrical SystemComplaint The range of the integrated garage door opener (GTO) is too short. Cause 1. Vehicles equipped with infrared windows and/or a heated windshield may suffer from complaints involving low transmission power. 2.
CL- HP Fuel Pump
Nov 2021
Fuel/Propulsion SystemThe purpose of this letter is to advise you of additional benefits that Mercedes-Benz USA, LLC (“MBUSA”) is providing to you regarding your vehicle ownership.
LI4245P073405
Aug 2021
Engine And Engine CoolingAfter starting the engine, the instrument cluster shows the "EBD not available, diagnosis/test stand" message in yellow.
Launch NCU - 202
Jan 2021
EquipmentMercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class,...
LI54.30-P-072145
Dec 2020
Electrical SystemNTG5.5: Incorrect time shown on instrument cluster, COMAND display, and analog clock
LI42.47-P-067502
Dec 2020
Service BrakesIf the customer brakes sharply from a speed of > 30mph, without ABS intervention, there is a single cracking noise from the area of the ESP hydraulic unit
CL- Camshaft Adjuster
Nov 2020
EngineThe purpose of this letter is to advise you of additional benefits that Mercedes-Benz is providing to you regarding your vehicle ownership.
LI82.10-P-064766
Jun 2020
Exterior LightingLamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens.
NCU - HVAC Warra
May 2020
EquipmentTo enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system...
LI33 30-P-056665
Aug 2019
Equipment Adaptive/MobilityThrottle lift-off clunking noises at drive shafts of front axle
LI35 30-P-058566
Aug 2019
Power TrainThrottle lift-off clunking noises at drive shafts of rear axle
SC-2019040001
Apr 2019
Electrical SystemUpdate engine electronics (ME-SFI) control unit software
LI91 45-P-066075
Jul 2018
Seat BeltsSeat belt extender toothed rack sluggish or makes noises
LI07 70-P-066276
Mar 2018
Engine And Engine CoolingCheck Engine Light is on with DTC P030185/ P030685 for misfire cylinder 1 and 6.
LI05 20-P-067123
Oct 2017
EngineOil in engine wiring harness

Showing 60 of 116 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  2. Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
  3. Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 7 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 4 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
  6. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mercedes-Benz C250 →