2014 Mercedes-Benz Glk350UNDER FEDERAL INVESTIGATIONWARRANTY EXTENSION ON FILE

104 federal complaints (120 component records) · 5 recall campaigns on file · 1 federal investigation · 62 service bulletins
See all 9 model years of the Mercedes-Benz Glk350 →
Engine
3.5L 6-cyl
Fuel
Premium
Drive
RWD
EPA economy
19 city / 26 hwy
Federal complaints
104
Recall campaigns
5
Specifications show one example EPA configuration for this model year; other engines, drivetrains, and trims exist and the records below cover all of them.
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.

Fault profile

Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.

Air bags
62
Fuel system
8
Brakes
6
Body & structure
5
Glass & wipers
4
Steering
4
Other
4
Engine & cooling
4
Complaints are owner-reported and not verified by the agency.

When it fails

The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.

Vehicle age when the failure occurred

0 years old: 8 complaints01 years old: 1 complaints2 years old: 3 complaints3 years old: 3 complaints4 years old: 6 complaints5 years old: 50 complaints56 years old: 7 complaints7 years old: 2 complaints8 years old: 2 complaints9 years old: 11 complaints10 years old: 4 complaints1011 years old: 4 complaints12 years old: 3 complaints13 years old: 0 complaints14 years old: 0 complaints15 years old: 0 complaints1516 years old: 0 complaints17 years old: 0 complaints18 years old: 0 complaints19 years old: 0 complaints20+ years old: 0 complaints20+
Years between the model year and the owner's reported failure date. Based on 104 of 104 complaints with a usable failure date.

Odometer when the failure occurred

0,000 - 20,000 miles: 11 complaints020,000 - 40,000 miles: 8 complaints40,000 - 60,000 miles: 6 complaints40k60,000 - 80,000 miles: 7 complaints80,000 - 100,000 miles: 2 complaints80k100,000 - 120,000 miles: 1 complaints120,000 - 140,000 miles: 2 complaints120k140,000 - 160,000 miles: 0 complaints160,000 - 180,000 miles: 0 complaints160k180,000 - 200,000 miles: 1 complaints200,000+ miles: 0 complaints200k+
Owner-reported mileage at failure, in 20,000-mile bands. Based on 38 of 104 complaints reporting a plausible odometer (500 to 500,000 miles; unverified).

Known issues

The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.

Air bags

62 complaint records1 crash report
"A MESSAGE APPEARS WITH SEATBELT AND AIR BAG FRONT LEFT MALFUNCTION SERVICE REQUIRED DEALER SAID THERE IS A SENSOR IN SEATBELT TREGERRING THIS MESSAGE...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse air bags parts in the directory →

Fuel system

8 complaint records
"The contact owns a 2014 Mercedes-Benz GLK350. The contact stated that there was an abnormal fuel odor inside and outside vehicle. The check engine, TPMS, and several other unknown warning lights were illuminated...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →

Brakes

6 complaint records1 crash report
"WE WERE DRIVING ON THE INTERSTATE IN THE MIDDLE OF DENVER WITH CRUISE CONTROL ON WHEN THE BRAKES ENGAGED. WE WERE ALMOST AT A COMPLETE STOP WHEN MY HUSBAND WAS ABLE TO GET THE CAR TO ACCELERATE AGAIN AND WE LUCKILY WERE NOT REAR ENDED...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →

Federal defect investigations

Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.

InvestigationStatusComponentSubject
EA21002
opened Sep 2021
OPENAir BagsDesiccated Air Bag Inflator Rupture
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L.

Recall campaigns

Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.

CampaignComponentSummaryRemedy
19V787000CommunicationMercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially...Normally free
19V010000Air BagsMercedes-Benz USA, LLC (MBUSA) is recalling certain 2014 C250, C300 4Matic, C350, C63 AMG, E350 4Matic Coupe, E350 Cabrio, E350 Coupe, SLS AMG Cabrio, SLS AMG Coupe, 2014-2015 C250 Coupe, C350 4Matic Coupe, C350 Coupe,...Normally free
17V627000Air BagsMercedes-Benz USA, LLC. (MBUSA) is recalling these vehicles: 2014-2018 CLA250, CLA250 4Matic, CLA45 AMG 4Matic, 2015-2018 GLA250, GLA250 4Matic, GLA45 AMG 4Matic, C300 4Matic, C63S AMG, 2012-2014 C250, C350, C300...Normally free
17V252000SteeringMercedes-Benz USA LLC. (MBUSA) is recalling certain 2013-2014 C250, C300 4MATIC, GLK250 4MATIC BLUETEC and GLK350 vehicles, 2013 C250 Coupe, C350, C350 4MATIC Coupe, C350 Coupe and C63 AMG Coupe vehicles, and 2013-2015...Normally free
17V177000Electrical SystemMercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 AMG GT-S, GLC300, CLA250 and GLE300d 4Matic vehicles, 2013 C250, E350 BlueTec and G63 AMG vehicles, 2008-2014 C300 vehicles, 2013-2014 C300 4Matic and ML350...Normally free

Service bulletins and warranty extensions

Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.

BulletinTypeComponentSummary
EW - HVAC Service
Oct 2020
WARRANTY EXTENSIONVisibility/WiperThis NCU replaces the prior NCUs issued on May 18, June 25, 2020 and October 1, 2020 and contains important workshop instructions on how the HVAC Service Warranty repair must be carried out.
EW - BlueTEC Update
Oct 2021
WARRANTY EXTENSIONEngineMercedes-Benz USA, LLC will provide an Extended Modification Warranty for each vehicle that has received the Approved Emission Modification.
LI42.10-P-078779
Sep 2026
Service BrakesComplaint Repeat workshop visit for vehicle vibration while braking from 60MPH. NOTE: Although the symptom is similar to a tire or wheel vibration, it is usually readily noticeable that it is distinctly different if it happens at all times or only while braking.
LI82.62-P-078631
Sep 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
LI82.62-P-078631
Aug 2026
StructureComplaint Clanking noise from the area of the speakers in the doors. Cause Under analysis. Remedy To narrow down the cause, first of all remove the door trim.
Show 55 more bulletins
BulletinTypeComponentSummary
LI35.30-P-058566
Jul 2026
Power TrainSingle throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The noise is heard once in each instance when changing direction of travel.
LI35.10-P-078931
May 2026
SuspensionComplaint Potential corrosion on the rear axle carrier Cause Due to market-specific conditions such as moisture, ingress of dirt and/or environmental influences, corrosion can occur on the rear axle carrier Remedy In the event of a complaint, the optimized repair method must be...
LI33.20-P-078406
May 2026
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison.
LI33.20-P-078406
Apr 2026
SuspensionComplaint Creaking noise, in irregular sequence when driving slowly in combination with slight steering movements and/or Creaking/crackling noises from the area of the wheel bearing on the front axle when cornering/ maneuvering. Sound file attached for comparison.
LI82.10-P-078301
Apr 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged. Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078301
Mar 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078307
Feb 2026
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078896
Feb 2026
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Feb 2026
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI27.19-P-074985
Jul 2025
Electrical SystemComplaint Commissioning not possible after replacement of TRANSMISSION 722.9 or of electrohydraulic controller unit (EHS) or of repair kit controller unit (VGS).
LI33.30-P-056665
May 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI82.10-P-078301
Apr 2025
Exterior LightingComplaint Headlamp, front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp.
LI82.10-P-078896
Apr 2025
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.70-P-077433
Mar 2025
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI33.30-P-056665
Jan 2025
Power TrainComplaint Single throttle lift-off clunking noise from the side shaft when moving off (audible at the outboard end). The clunk is heard once when changing from forward to reverse (and vice versa).
LI27.19-P-072588
Nov 2024
Power TrainComplaint Transmission control unit Y3/8n4 (fully integrated transmission control unit (VGS)) not listed in quick test and/or no communication possible with VGS.
LI82.35-P-078467
Oct 2024
StructureComplaint Washer fluid system leaks Cause Various possible causes: 1. Washer fluid reservoir itself. 2. Seal on washer fluid pump/washer fluid reservoir. 3. Washer fluid pump. 3.1. Distributor housing leaks. 3.2. Pump fitting leaks. 3.3.
LI82.70-P-077433
Sep 2024
Electrical SystemComplaint During a phone call, the called party has difficulty understanding/cannot understand the driver, or interference/background noises are audible to the called party during a call. It becomes increasingly difficult to understand as the speed rises. Cause A.
LI82.10-P-078307
Sep 2024
Exterior LightingComplaint Headlamps leaking or fogged Cause The fogging of the headlamp is a natural phenomenon which can occur under certain climatic conditions. In contrast to a leaky headlamp, physical fogging does not result in a technical impairment of the headlamp.
LI82.10-P-078301
Sep 2024
Exterior LightingComplaint Headlamp or front fog lamp leaky or fogged Cause Fogging of the headlamps is a natural phenomenon, which can occur under certain climatic conditions. It does not lead to any technical impairment of the headlamp. Headlamps comply with all applicable standards.
LI82.10-P-078302
Sep 2024
Exterior LightingComplaint Headlamps fogged or droplets forming. Cause Due to its outlet openings, the headlamp is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate into the headlamp.
LI82.10-P-078069
Jul 2024
Exterior LightingComplaint Rear lamps fogged up/not leaktight. Cause Fogging of the rear lamps is a natural phenomenon, which can occur under certain climatic conditions. This does not lead to any technical impairment of the rear lamps.
NCU - 24240304
Mar 2024
StructureAs previously reported, to enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a Settlement regarding claims relating to allegations that the 590 Mars Red paint...
LI91.18-P-077075
Dec 2023
SeatsCrease formation on genuine leather seat covers in vehicles with low mileage • Objects left on the seats for extended periods of time (pressure marks). • Objects wedged between the seat backrest and seat cushion (e.g. seat belt buckle).
CL-ELWSubframe
Mar 2023
EquipmentMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
ELW-RearSubframe
Mar 2023
EquipmentMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
ELW-RearSubframe
Feb 2023
StructureMercedes-Benz USA, LLC (MBUSA) has extended the warranty for the rear subframe on the vehicles listed below, from the original New Vehicle Limited Warranty of 4 years/50,000 miles to 20 years/unlimited miles, and applies to the vehicle regardless of ownership.
LI4245P073405
Aug 2021
Engine And Engine CoolingAfter starting the engine, the instrument cluster shows the "EBD not available, diagnosis/test stand" message in yellow.
Launch NCU - 202
Jan 2021
EquipmentMercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Class, GT-Class, M-Class, S-Class,...
NCU-2020070018
Nov 2020
Engine And Engine CoolingMercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission...
Initial NCU MY13
Sep 2020
Engine And Engine CoolingMercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s Office (CA AG) regarding the emission...
NCU - HVAC Warra
May 2020
EquipmentTo enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, Mercedes-Benz USA, LLC (MBUSA) has entered into a settlement regarding claims relating to alleged mold and mildew type odors originating from the HVAC system...
LI0702P0547173
Nov 2016
Engine And Engine CoolingTicking or pulsing noise from high-pressure pump and/or fuel injectors.
LI8210P0647661
Aug 2016
Exterior LightingHeadlamps fogged.
LI8285P0647651
Aug 2016
EquipmentTraffic information service and posibly the voice control, nonfunctional after navigation software update.
RecallUpdate
Feb 2016
Air BagsRecall Campaign announcement for Takata driver airbags.
LI07-04-P061777
Jul 2015
EngineXENTRY (MERCEDES): STORED IN ENGINE CONTROL UNIT (ECU) IS FAULT TO EXHAUST BACK PRESSURE SENSOR CAUSING ENGINE TO BE IN LIMP HOME MODE AND DIAGNOSIS WARNING LAMP ACTIVATED. MODEL 176, 246, 204, 212, 166, 207, 218, 221, 251. NO YEARS LISTED. *PE
LI05.10-P-049909
Jun 2015
Engine And Engine CoolingEngine noises after engine start
LI54-18-P-057927
Jun 2015
EngineXENTRY (DAIMLER): STORED IN ENGINE CONTROL UNIT ARE FAULTS RELATING TO THROTTLE VALVE ACTUATOR AND/OR OXYGEN SENSOR DUE TO OCCASIONAL TRANSITION RESISTANCE AT CONTACTS, CAUSING ENGINE DIAGNOSIS WARNING LAMP TO BE INACTIVE. MODEL ALL. *PE
LI07.08-P-060993
Mar 2015
EngineEngine diagnosis warning lamp lights up in instrument cluster, fault code U145400: "Implausible data were received from the ethanol sensor"
SCB-2014050007
Jul 2014
Engine And Engine CoolingMERCEDES: THE TURBOCHARGER, IN SOME VEHICLES, WILL BE REPLACED DUE TO CONTAMINATION IN TURBO CHARGER OIL FEED LINES. MODEL 2014 117 AMG. *PE
LI46-35P059241
Jun 2014
Electrical SystemXENTRY (MERCEDES): AFTER ENGINE HAS STARTED, SEVERAL ISSUES OCCURS, AN ACOUSTIC WARNING SOUNDS IS HEARD, THE INSTRUMENT CLUSTER DISPLAYS WARNING MESSAGE POWER STEERING MALFUNCTION, SERVICE REQUIRED. STEERING SYSTEM IS SLUGGISH. MODEL 117, 156, 176, 242, 246.
LI72-40P059215
Jun 2014
Lane DepartureXENTRY (MERCEDES): DUE TO AN ERROR IN SOFTWARE DOOR CONTROL UNIT, THE ACTIVE BLIND SPORT ASSIST INTERMITTENLY IS INOPERATIVE. MODEL 204.2,3,9, 212, 207. *PE
LI82.30-P-058874
Apr 2014
VisibilityPassenger side wiper arm strikes vent grille of water collector
LI07.07-P-058244
Feb 2014
Engine And Engine CoolingEngine diagnosis warning lamp lights up. The fault code (FC) P0101FA or P0101Fb or P0101FC is logged in the engine control unit.
C1A140101
Feb 2014
EquipmentThis Customer 1 Action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the Verizon Telematics systems.
LI18.30-P-055434
Feb 2014
Engine And Engine CoolingTraces of oil in area of oil cooler (inner V) on engine 642
GI88.40-P-057430
Feb 2014
EquipmentMessage in instrument cluster "DISTRONIC PLUSCurrently Unavailable - See Owner's Manual"
S-SC- 2013090008
Feb 2014
Electrical SystemThis Service Campaign has been initiated because Daimler AG (DAG), the manufacturer of Mercedes-Benz vehicles, has determined that the mbrace software does not correspond to current production configuration.
LI8295P054406
Aug 2013
Equipment"SOS mbrace service not activated".
LI8270P055572
Aug 2013
Electrical SystemMobile phone cotacts are not transferred completely.
LI8285P053927
Aug 2013
Electrical System"Metadata loss- Please reimport all media data".
LI8285P055695
Aug 2013
Electrical SystemThe COMAND unit does not start or the display remains dark.
LI7240P056909
Jul 2013
Electrical SystemWindow lifter and outside mirror on passenger side malfunction after replacement of door control unit.
LI27.50-P-056467
Jul 2013
Power TrainShift quality complaints and/or automatic transmission in limp-home mode in combination with one or more of the following fault codes: P060600, P072200, P072300, P072364, P072900, P073000, P073100, P073200, P073300, P073400, P073500, P076F00.

Showing 60 of 62 distinct bulletins on file for this vehicle.

Before you buy this vehicle

A test-drive checklist generated from this vehicle's own complaint and recall record.

  1. Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
  2. Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
  3. Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
  4. Run the VIN against open recalls before you negotiate.This vehicle has 5 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
  5. Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 2 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
  6. Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.

Parts search directory

The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.

Open the parts directory for this Mercedes-Benz Glk350 →