Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
When it fails
The timing of this vehicle's reported failures, from the complaint file itself. A cluster tells you what to expect and when; it is shaped by reporting behavior as well as by the vehicle.
Vehicle age when the failure occurred
Odometer when the failure occurred
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Power train
Engine & cooling
Electrical system
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 26V290000 | Power Train | Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail. | Normally free |
| 25V011000 | Power Train | Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or... | Normally free |
| 19V637000 | Steering | Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control. | Normally free |
| 19V449000 | Air Bags | Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events. | Normally free |
| 19V248000 | Seats | Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose. | Normally free |
| 18V917000 | Electrical System | Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges. | Normally free |
| 18V739000 | Power Train | Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall. | Normally free |
| 18V524000 | Electrical System | Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep... | Normally free |
Show 3 more recall campaigns
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 18V523000 | Service Brakes, Hydraulic | Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. | Normally free |
| 18V492000 | Power Train | Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. | Normally free |
| 18V344000 | Engine And Engine Cooling | Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine... | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2026224 2026-05-07 | Powertrain | 20,781 | Issue: On certain vehicles, the power transfer unit (PTU) could become damaged and fail. If this happens, there could be a loss of power to the wheels and/or the vehicle could move when it's parked and the parking brake isn't applied. |
| 2025012 2025-01-16 | Powertrain | 19,755 | Issue: On certain vehicles, the input shaft snap ring in the power transfer unit (PTU) may not have been installed properly. As a result, the PTU could become damaged and fail. |
| 2024677 2024-11-07 | Brakes | 12,713 | Issue: On certain vehicles, the recall repairs completed by an FCA dealer during recall Z48 (Transport Canada recall no. 2022-305) may not be effective. As a result, a second repair is required. |
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2023338 2023-06-08 | Engine | 33,629 | Issue: On certain vehicles equipped with a 3.0 L diesel engine, a problem with the engine tone wheel could cause a loss of signal to crankshaft position sensor. If this happens, the engine could stall and you may not be able to restart it. |
Show 14 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2022303 2022-06-09 | Fuel System | 55,711 | Issue: On certain vehicles equipped with a 3.0 L diesel engine, the high-pressure fuel pump could fail. If this happens, you may notice a change in engine performance, a fuel leak, or a malfunction indicator lamp and/or service electronic... |
| 2022305 2022-06-09 | Brakes | 12,713 | Issue: On certain vehicles, there may be a problem inside the hydraulic control unit for the antilock brake system. |
| 2020544 2020-11-12 | Engine | 5,450 | Issue: On certain vehicles equipped with a 3.0-L EcoDiesel engine, the exhaust gas recirculation (EGR) cooler could crack internally and leak. |
| 2020371 2020-08-13 | Engine | 22,079 | Issue: On certain vehicles equipped with a 3.0 L diesel engine, a problem with the engine tone wheel could cause a loss of signal to crankshaft position sensor. If this happens, the engine could stall and you may not be able to restart it. |
| 2020145 2020-04-06 | Visual System | 46,772 | Issue: On certain vehicles, the rearview camera image may be displayed even after the transmission is shifted out of reverse. This could cause a possible distraction for the driver. |
| 2020132 2020-03-27 | Powertrain | 48 | Issue: On certain vehicles, the front differential pinion gears were not manufactured correctly. As a result, the pinion gears could wear excessively and cause a loss of power to the wheels and could also cause the vehicle to move... |
| 2019440 2019-08-30 | Steering | 346 | Issue: Certain vehicles may have been built with a gear in the steering rack that was not properly hardened. As a result, the gear could break and cause a loss of steering. |
| 2019420 2019-08-21 | Other | 5,327 | Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. |
| 2019295 2019-06-14 | Airbag | 2,298 | Issue: On certain vehicles, a problem with the airbag sensors could cause the airbag system not to properly detect certain types of crashes. This problem could result in the airbags not deploying properly in a crash. |
| 2019160 2019-03-29 | Seats And Restraints | 11 | Issue: On certain vehicles, the front-passenger seat mounts may not have been properly tightened. Safety Risk: A seat that moves in a crash could result in an increased risk of injury. |
| 2018573 2018-10-19 | Engine | 2,293 | On certain vehicles equipped with a 2.4 L engine, a problem with the transmission controller programming may cause the engine to stall while driving. |
| 2018421 2018-08-09 | Brakes | 19,005 | On certain vehicles, a problem with the brake system may cause gas bubbles to form in the brake fluid. This could cause a soft brake pedal feel and a reduction in brake performance, increasing the risk of a crash causing injury and/or... |
| 2018422 2018-08-09 | Powertrain | 1,528 | Certain vehicles may have been built with a defective powertrain controller. If the powertrain controller fails while driving the engine may stall, increasing the risk of a crash causing injury and/or damage to property. |
| 2018282 2018-05-25 | Engine | 1 | The engine on one vehicle may have been built with a missing valve stem keeper. This may cause an engine failure, which could increase the risk of a crash causing injury and/or property damage. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 111432 Apr 2026 | WARRANTY EXTENSION | Power Train | D-26-10 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
| 111447 Apr 2026 | WARRANTY EXTENSION | Power Train | ID-26-19 (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
| 14078 Apr 2026 | WARRANTY EXTENSION | Power Train | (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
| 14079 Apr 2026 | WARRANTY EXTENSION | Power Train | (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
| 14081 Apr 2026 | WARRANTY EXTENSION | Power Train | (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
| 14082 Apr 2026 | WARRANTY EXTENSION | Power Train | (XX1) Two Speed Power Transfer Unit (PTU) - Select 2017 - 2019 Jeep Cherokee (KL) |
Show 54 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 03-001-26 Jul 2026 | Power Train | Unable to Complete 01C Recall Drive Cycle C14A7-97 Active Technicians may experience the following: SYMPTOM: ● After performing Recall 01C, the vehicle may get a 'Service AWD' message on the EVIC. | |
| 03-002-26 Jul 2026 | Engine | Stop/Start Illuminated, 0x22 During Fork Wear Routine Technicians may experience the following: SYMPTOM: ● Negative response 0X22 after Recall 01C flash triggers one or more communication codes with controllers. | |
| S2208000045 REV.D Jun 2026 | Structure | Backup Camera Poor Image Quality Inspection | |
| S2523000003 REV.A Apr 2026 | Electrical System | Door Latch, Handle And Ajar Additional Service Information. | |
| 08-075-26 REV. A Apr 2026 | Electrical System | Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. | |
| 21-027-26 REV. A Apr 2026 | Power Train | Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m | |
| 21-027-26 Apr 2026 | Power Train | Two Speed Power Transfer Unit Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set the following Diagnostic Trouble Code (DTC): ? C1494-07 - PTU Fork Position-Mechanincal Failures. Customers m | |
| 18-044-26 Mar 2026 | Engine | Flash: Powertrain Control Module (PCM) Updates Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must SYMPTOM: exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● **P0111-00 - Intake Air Temperature Sensor 1 Circuit... | |
| S2208000045 REV.C Mar 2026 | Unknown Or Other | Backup Camera Poor Image Quality Inspection | |
| S1408000384 REV.J Mar 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| 08-075-26 Feb 2026 | Electrical System | Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies get fogged with a light layer of condensation on the SYMPTOM: inside of the lenses Fig. 1. | |
| S1408000384 REV.I Feb 2026 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S1721000016 REV.B Dec 2025 | Power Train | Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked. | |
| 9100736 Dec 2025 | Electrical System | Verify "Z" part number availability. Order a "Z" part number for all Exchange Orders: Warranty, Mopar, Customer pay and Service contract. Order"68" part number for New unsold units only | |
| S1805000006 REV.B Nov 2025 | Service Brakes | ESC Light Illuminated. DTC C1252-92 VACUUM PUMP CONTROL CIRCUIT And Or P258B ELECTRONIC VACUUM PUMP PERFORMANCE | |
| 9100325 Rev 1 Oct 2025 | Engine | Before replacing any parts please refer to SOL S2518000008 if it applies to the vehicle you are working on based on a VIN search in Service Library. | |
| 23-008-25 REV. A Sep 2025 | Structure | Exterior Front Lamps Condensation Clearing Procedure *Some customers may report that on occasion vehicle exterior front lamps (headlamps, fog lamps, grille lamps, logo lamps or signature lamps) assemblies are fogged with a light layer of condensation on the inside of the lenses* | |
| 02-002-25 REV. A Sep 2025 | Suspension | Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. | |
| 31-001-25 REV. B Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. | |
| 9100645 Aug 2025 | Unknown Or Other | Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only. | |
| 9100653 Aug 2025 | Unknown Or Other | Verify Reman part number availability. Order the "R" part number for all orders: Warranty, Mopar, customer pay and service contract. Order "68" part number for New unsold units only. | |
| 31-001-25 REV. A Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. | |
| 31-001-25 Aug 2025 | Structure | Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates | |
| 08-220-25 Jul 2025 | Structure | Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. | |
| S2208000138 REV.B Jul 2025 | Electrical System | Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed | |
| S2323000002 REV.A May 2025 | Electrical System | "Washer Light On And Will Not Turn Off After Adding Washer Solvent." | |
| 9100471 Mar 2025 | Unknown Or Other | "CANISTER Vapor -If an issue is detected with the Evaporative System Integrity Module (ESIM) Detector and not the Vapor Canister, only replace the ESIM Detector. -Before replacing the Vapor Canister due to Hard to Fill condition, replicate the condition at the Gas Station. | |
| 23-008-25 Feb 2025 | Electrical System | "Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. " | |
| 102934 Jan 2025 | Engine | THROTTLE BODY | |
| S1408000384 REV.H Jan 2025 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS Related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S2523000003 Jan 2025 | Structure | Door Latch, Handle And Ajar Additional Service Information. | |
| S1408000384 REV.G Jan 2025 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| 9100468 Dec 2024 | Unknown Or Other | FUEL VAPOR CANISTER FILTER EVAP Fuel Filters are to be checked for restriction / blockage on a regular schedule as indicated in the Owner s Manual. If the Filter is restricted or blocked then replace the part. | |
| S2208000045 REV.B Dec 2024 | Back Over Prevention | Backup Camera Poor Image Quality Inspection | |
| 9100445 Dec 2024 | Electrical System | Power Transfer Unit If considering PTU Assembly replacement related to DTCs C14A7-97 or C1494-92, please be aware of updated diagnostic procedures in the service library which may indicate the smart actuator replacement (PN 68369691AD) is the proper repair. | |
| S228A000017 REV.A Sep 2024 | Electrical System | Battery Drain Suspected or "Identified" From USB or Media Hub | |
| 09-018-24 Aug 2024 | Engine | "2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ● Oil pressure low indicator lamp illumination between oil changes. ● Excessive oil consumption. | |
| 23-004-24 REV. A Aug 2024 | Electrical System | "Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses." | |
| 31-001-24 Jul 2024 | Structure | "Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. | |
| 08-153-24 Jun 2024 | Structure | "Rear Taillamp Condensation Clearing Procedure On occasion, vehicle exterior taillamp assemblies are fogged with a light layer of condensation on the inside of the lenses Fig. 1. | |
| S1408000384 REV.F Jun 2024 | Electrical System | "Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On " | |
| 97892 May 2024 | Electrical System | SWITCH - BRAKE | |
| 2300424 Jan 2024 | Exterior Lighting | Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. | |
| S248A000001 Jan 2024 | Equipment | SOS and Assistance Call Not Working After Radio Exchange Unit Installed | |
| S1408000384 Jan 2024 | Electrical System | Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On | |
| S1721000016 Oct 2023 | Air Bags | Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set. | |
| 9100229 Sep 2023 | Suspension | LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect. | |
| 9004542 Sep 2023 | Visibility | Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, only replace the sensor for a missing or... | |
| 9100226 Sep 2023 | Electrical System | Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. | |
| 93023 Aug 2023 | Equipment | Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B) | |
| 93120 Aug 2023 | Equipment | FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC | |
| S2108000093 Aug 2023 | Unknown Or Other | Apple CarPlay Does Not Work Or Not Connecting | |
| 9100196 Jul 2023 | Equipment | Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used | |
| ZD7 Jul 2023 | Equipment | Customer Satisfaction Notification ZD7 - Radio Software update |
Showing 60 of 304 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the VIN against open recalls before you negotiate.This vehicle has 11 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 6 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Jeep Cherokee →